Intern for Systems Engineering or Technical Support

Description

Job Summary: This position involves providing remote technical support to employees, including incident logging and tracking, hardware installation and configuration, and troubleshooting computer equipment. Key Highlights: 1. Provides remote technical support and user assistance. 2. Includes hardware installation, configuration, and troubleshooting. 3. Proficiency in the Remedy tool for incident logging and tracking. **CAMPAIGN: SERVICE DESK** **Position:** Technical Support Analyst **Base Salary:** $10,186 MXN **Bonus:** $750 MXN (paid biweekly) **Approximate Monthly Income:** $10,936 MXN **Rest Days:** Rotating during the week **Location** ------------- CDMX – Relox, exiting Dr. Gálvez station. **We Offer** ------------- * Statutory benefits * Biweekly bonus payment **Responsibilities** --------------- * Remote technical support for Grupo Elektra employees, ensuring proper network connectivity and device functionality. * Incident logging, categorization, and tracking using the Remedy tool. * Guidance on hardware device installation and configuration, including printers, scanners, and facial recognition phones. * Driver configuration and assistance in resolving computer equipment-related issues. **Requirements** -------------- * Interns, recent graduates, or students with incomplete studies in Systems Engineering, Computer Science, or related fields. * Interest in technical support and user assistance. * Basic knowledge of hardware, software, and networks