Customer Service

Description

Job Summary: We are seeking a Customer Service Agent to manage information and communication with domestic and international clients/suppliers in the textile industry. Key Highlights: 1. Opportunity to develop in a professional environment with clear processes. 2. Direct interaction with clients in the textile sector. 3. A key role in ensuring accurate data flow and efficient coordination. INOVA TEXTILES has over 80 years of market presence and more than 20 years of exporting to the United States and other countries. We are looking for a Customer Service Agent to support information management and communication with domestic and international clients and/or suppliers. This role is critical to ensuring accurate data flow and efficient coordination across departments. Joining our team offers the opportunity to grow professionally within a structured environment featuring clearly defined processes and direct engagement with clients in the textile sector. **Job Offer:** * Gross monthly salary: **$15,000\.00** * On-site work * Indefinite-term contract * Full-time schedule * Medical benefits * Eligibility for permanent contract **Requirements:** * Completed **Bachelor’s degree** in International Trade or International Relations * **Advanced English proficiency** (mandatory) * Excellent **computer skills** and **Microsoft Office proficiency** * Proficiency in **email communication** and **Google Drive** * English certification (preferred) * Valid documentation * Minimum **2 years’ experience** as an analyst, salesperson, customer service agent, or bilingual translator **Main Responsibilities:** * **Submit client approvals** and validations * **Analyze and communicate information** to clients and/or suppliers * **Prepare reports** on orders and requested information * **Handle direct communication** with clients and suppliers * **Monitor email correspondence** and ensure timely follow-up * **Timely execution** of the work plan assigned by the Trims Manager. * **Maintain and update** approved items per purchase order (PO) and client. * **Confirm placements and record them** in Excel templates for system upload. * **Register supplier data** for import purposes. * **Manage and track packaging formats** with clients and relevant departments. * **Ship physical trims samples** for approval when required. If you meet the requirements and seek to join a professional, internationally focused environment, apply via this channel by submitting your CV.