**IT Recruitment is looking for a NOC Level 1 Technical Support Analyst in Cuauhtémoc, Mexico City** ------------------------------------------------------------------------------------------ **About Us** * Solutions integrator specializing in networking and security—a different, unique, and above all innovative company; we are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We are seeking a NOC Level 1 Network Monitoring and Support Analyst with experience across diverse equipment brands including: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring. **Our Value Proposition** * Access to certifications and training courses from leading vendors such as Cisco, Fortinet, Aruba, etc. * Excellent work environment and real medium- to long-term career development opportunities. * Operational freedom to manage your time and achieve a professional–personal balance. **Our Value Proposition** An excellent work environment, medium- and long-term development, plus extensive training and hands-on experience—we offer: * **Starting salary**: MXN 16,000 net per month plus a monthly bonus of MXN 1,500 (direct contract), statutory benefits, and extensive training. * **Work schedule**: Monday to Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.) * **Work location**: Juárez neighborhood, Mexico City **What We’re Looking For** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network & Security Consultant, Network Help Desk, Network & Security Service Desk, NOC Engineer, NOC Consultant, NOC/SOC Analyst, Infrastructure Analyst. * Availability to support customers and incidents, service-oriented mindset. First-level support. * On-site first-level technical network support, prior NOC experience required. * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) metrics, and service reporting (KPI dashboards). * Familiarity with ticketing systems, incident monitoring solutions, and help desk or technical support platforms such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years of experience monitoring network platforms (LAN, WLAN, WAN) via SNMP or ICMP using tools like: Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network devices such as: Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless equipment, and Controllers from brands including: Cisco, SonicWall, Fortinet, Aruba, Ruckus. * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, and related issues), and Wireless (controllers, WPA authentication, autonomous apps, and troubleshooting). * Basic understanding of root cause analysis and investigative techniques. **Desired Education Level:** Higher education (incomplete) **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC SOC Networking Cabled Networks * Monitoring: PRTG, SNMP, Firewalls, Wi-Fi * Access Point, Router, Switch * LAN, WAN, WLAN, Wireless, Ticketing * Access Point, Network Equipment *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69581a8267000031000e6f48&source=indeed*