Job Summary: This IT Operations Consultant position at Deloitte focuses on optimizing technology operations processes under ITIL frameworks and DevOps/SRE practices, working in a dynamic and enriching environment. Key Highlights: 1. Improvement of incident, problem, change, QA, and testing processes. 2. Working in a dynamic and enriching environment. 3. Opportunities for learning and holistic development. **Date:** Mar 31, 2026 **Location:** Mexico, Mexico City **Company:** deloittemx **What does a typical day in this role look like?** As an IT Operations Consultant (ITIL / DevOps / SRE) at Deloitte, you will be responsible for technology operations processes under ITIL frameworks and DevOps/SRE practices, with a focus on improving incident, problem, change, QA, and testing processes. You will work in a dynamic and enriching environment alongside people from diverse cultures, perspectives, specialties, and knowledge backgrounds. Together, we create unique, high-quality solutions that exceed the expectations and scope of our projects and clients. We are motivated by making a meaningful impact in everything we do. **What do you need to apply?** * Bachelor’s degree in Systems Engineering, Programming, Computer Science, or related fields. * Minimum 3 years of experience executing and optimizing ITIL processes (incidents, problems, changes), collaborating with QA and testing teams, and applying SRE principles focused on reliability and automation. Knowledge of DevOps, automation, and observability tools. * Intermediate English proficiency * Tools: ITIL certifications preferred * Skills: Analytical ability, effective communication, organization, adaptability, results orientation, high quality standards, negotiation, problem-solving, and passion for technology **Why Deloitte?** Through our work, we make a significant impact—creating positive change for our clients, society, and the planet. We collaborate across diverse projects with people who listen to us, inspire us, encourage us, and support us in giving our very best. At Deloitte, our holistic development is a priority. Through learning opportunities, mobility, volunteering, and personalized coaching from our leaders, we grow in our careers and build lasting connections. **Next Steps** Are you ready to make an impact? We’re looking for you—apply now. \#Deloitte