Delicatessen and Dairy Department Supervisor

Description

Position Summary: We are seeking a passionate Delicatessen and Dairy Department Supervisor with strong sales and leadership skills to ensure the efficient and profitable operation of the store. Key Highlights: 1. Leads the team and ensures efficient and profitable operations. 2. Drives sales and guarantees excellent customer service. 3. Is part of a continuously developing team. **We are looking for talent!** **Join our team as** **Delicatessen and Dairy Department Supervisor** *Business Focus: Dairy, Meat Products, and Dairy-based Goods* **Are you passionate about sales, leadership, and challenges?** This is your opportunity to grow professionally and become part of a continuously developing team. **Your mission will be:** To ensure the efficient and profitable operation of the store by leading the team, driving sales, and guaranteeing excellent customer service—while consistently maintaining inventory control, shrinkage management, and quality standards. **What are we looking for?** **EDUCATION:** (Incomplete, in-progress, or completed) Bachelor’s degree in Business Administration, Administration, Business, Marketing, or Accounting. **EXPERIENCE:** Minimum 5 years in: (Delicatessen, Dairy, Perishables, Dairy Products, Sausages, Meat Products) * Experience managing personnel. * Experience in inventory and shrinkage control. * Experience operating point-of-sale systems. * Experience in customer service and support. * Experience achieving sales targets. * Age between **30 and 45 years** **POSITION OBJECTIVE** Ensure the proper operation, administration, and profitability of the delicatessen and dairy department by meeting sales goals, controlling inventory, reducing shrinkage, and delivering outstanding customer service—through effective staff supervision and adherence to quality, hygiene, and service standards. **MAIN RESPONSIBILITIES** 1\. **Staff Supervision and Management** * Supervise operational staff within the delicatessen and dairy department. * Coordinate, supervise, and direct the team’s daily activities. * Assign tasks and responsibilities to staff. * Develop and coordinate work roles and schedules. * Be available to rotate and cover staff shifts as required by operations. * Supervise staff punctuality, attendance, and performance. * Follow up on staff incidents: (tardiness, absences, leave requests, medical leaves, labor conflicts, disciplinary reports, training staff on customer service, product handling, and cleanliness). * Maintain an orderly and productive work environment. * Ensure compliance with internal regulations and hygiene standards. 2\. **Delicatessen and Dairy Department Operations** * Supervise daily department operations. * Verify correct opening and closing procedures for the department. * Ensure proper cleaning, organization, and product display. * Guarantee correct product rotation using the FIFO system. * Supervise appropriate handling of perishable goods. * Verify product temperatures and storage conditions. * Ensure food quality and hygiene standards. * Coordinate activities across sales floor, warehouse, and refrigerated chambers. 3\. **Inventory and Merchandise Control** * Maintain physical and system-based inventory records. * Conduct cyclic and full inventories. * Supervise merchandise receipts and shipments. * Identify inventory discrepancies and incidents. * Monitor products nearing expiration. * Reduce and control shrinkage. * Maintain optimal stock levels. * Request restocking when necessary. * Follow up on correct product arrangement and storage. 4\. **Sales and Customer Service** * Meet and exceed established sales targets. * Demonstrable experience in sales. * Implement commercial strategies and promotions. * Supervise customer service and support. * Resolve customer inquiries, complaints, and returns. * Promote suggestive selling and personalized service. * Monitor sales and productivity metrics. * Maintain an excellent image of the work area. 5\. **Administration and Follow-up** * Prepare operational and administrative reports. * Handle cash and perform cash reconciliations when required by operations. * Track KPIs and results. * Intermediate-to-advanced Excel proficiency. * Track and follow up on pending operational tasks. * Maintain administrative and operational order. * Timely follow-up on departmental activities and objectives. **KNOWLEDGE** * Inventory management * Shrinkage control * FIFO system * Handling of perishable goods * Intermediate-to-advanced Excel * Sales metrics * Personnel management * Operational processes * Customer service * Food hygiene and handling **SKILLS AND COMPETENCIES** * Leadership * Working under pressure * Stress tolerance * Organization * Orderliness and follow-up * Effective communication * Decision-making * Problem-solving * Teamwork * Adaptability * Proactivity * Honesty * Responsibility * Results orientation **ADDITIONAL REQUIREMENTS** * Flexible availability for working hours. * Availability to rotate and cover shifts. * Willingness to perform operational tasks. * Ability to effectively supervise staff. * Professional appearance. * Service-oriented attitude. **WORK CONDITIONS** * On-site work. * Work schedule from Monday to Sunday. * Mid-week day off. * Combination of operational and administrative duties. * Participation across sales floor, warehouse, and office. **We are looking for someone with:** **PERFORMANCE INDICATORS (KPIs)** * Achievement of sales targets. * Shrinkage level. * Inventory control. * Product turnover rate. * Customer service and satisfaction. * Staff productivity. * Adherence to scheduled hours. * Area cleanliness and order. * Reduction of operational incidents. * Leadership and results orientation * Strategic thinking and numerical analysis * Effective communication **WE OFFER:** **$13,000 for the first 3 months** **$15,000 after permanent placement** **Statutory Benefits** Job stability Professional development **Are you interested or do you know someone?** Apply through this channel or send a WhatsApp message to: **55 6510 5793 \* 551805 1808** Employment type: Full-time, probationary period Contract duration: 3 months Salary: $13,000.00 \- $15,000.00 per month Work location: On-site employment