Job Summary: Coordinate and manage work orders, quotations, customer follow-ups, and workshop documentation, ensuring efficiency and quality. Key Responsibilities: 1. Comprehensive customer service and work order management. 2. Service coordination and document administration. 3. Administrative support and quality control. Customer Service Enter data for each work order as services arrive. Review work orders that have quotations prepared. Verify that open work orders correspond to the number of vehicles currently in the workshop. Monitor workshop delivery timelines. Prepare and send quotations. Review emails, track them, and file them in the system. Answer telephone calls—including for staff members who are not at their workstations—and take and relay messages. Complete applicable quality records accurately and on time. Maintain order and cleanliness in the work area. Assist the Workshop Administrator in preparing tenders. Manage document control within the system. Send agreed-upon information to key customers. Coordinate with the workshop supervisor regarding technician dispatches for field services. Manage billing and associated documentation for key customers. Prepare re-invoicing requests when necessary. Record staff access system entries for workshop personnel departures. File service orders and invoices. Sign technician quotations when required. Ensure all documents and forms comply with specifications. Review invoices to confirm they meet requirements for customer delivery. Track and submit vehicle status reports to the Workshop Manager. Monitor services and conduct inspections for vehicles assigned to the workshop and executive vehicles. Follow up with customers and inform them about the status of their vehicles. Employment Type: Full-time Salary: Starting from $10,000.00 per month Benefits: * Salary increases * Savings fund * Free uniforms Education: * Completed Bachelor’s degree (Mandatory) Experience: * Administration knowledge: 3 years (Preferred) * Mechanical knowledge: 2 years (Mandatory) License/Certification: * Valid driver’s license (Mandatory) Work Location: On-site employment