Junior Technical Support (Hybrid)

Description

An IT company invites you to join its team as a Technical Support Specialist. Requirements: * Experience: Minimum of 1 year in technical support or help desk (professional). * Education: Completed high school with a technical degree in IT support, networking, systems, or related fields; or a Bachelor's degree in Computer Systems or related field. Technical knowledge: * Installation, configuration, and maintenance of hardware and software (operating systems, programs, applications). * Configuration and administration of routers, switches, and network devices. * Knowledge of firewalls and network security. * Implementation and maintenance of LAN and WAN networks. * Configuration and administration of VLANs and Wi-Fi networks. * Administration of Windows/Linux servers (desirable). * Information Security Management System (ISMS) under ISO/IEC 27001 (desirable). Main responsibilities: * Provide on-site and remote technical support (TeamViewer, VNC, AnyDesk). * Administration and configuration of networks, computers, switches, routers, and VoIP systems. * Diagnosis and resolution of hardware and software issues on workstations and servers. * Administration of Windows and Linux environments. * Configuration and management of backups and disaster recovery. * Control of server and database backup copies. * Support in implementing information security controls aligned with ISO 27001 best practices. Skills: * Abstract thinking ability. * Ability to work under pressure. * Service-oriented attitude. * Commitment. * Attention to detail. * Process adherence. We offer: * Salary according to experience + Statutory benefits. * Enhanced benefits. * Hybrid work (based on departmental needs). * Continuous learning. Schedule: * Monday to Friday, 9:00 AM to 7:00 PM (2-hour lunch break). * Location: Industrial Vallejo neighborhood (Azcapotzalco) and Escandón neighborhood (CDMX). Willingness to attend both locations required. Position type: Full-time Salary: Up to $10,000.00 per month Application questions: * What are your salary expectations? * Are you available to start immediately? * Do you have full availability to attend our offices? (Azcapotzalco and Escandón) Experience: * Customer service: 1 year (desirable) * Technical support: 1 year (desirable) Workplace: On-site employment