Localization Program Manager

Description

Summary: Seeking an experienced Localization Program Manager to manage end-to-end localization, influence product requirements, and optimize processes. Highlights: 1. Manage end-to-end localization across all supported languages 2. Influence product requirements and improve globalization processes 3. Identify and resolve localization tool and process gaps **About the Role** The Localization team is seeking an experienced Localization Program Manager to help solve Uber's growing localization needs. In this role, you'll work closely in a cross functional scope, partnering with stakeholders from Product, Design, Content, Engineering, Marketing, Legal, Regional Operation teams and our external offerings team, to ensure on\-time \& high linguistic quality for global \& regional launches. This is a hybrid position requiring to be in office on 3 days a week. **What you'll do:** * Manage end\-to\-end localization of Uber products and external clients assets across all supported languages including initial planning \& consultation, delivery of localized content, LQAs, and bug routing; * Review and influence product requirement documents (PRDs/RFCs) related to new products/features as well as tools and systems that can improve globalization (g11n) across Uber; * Manage localization of product and marketing related comms with various assets (survey, website, SMS, in\-app messaging, etc) across all regions * Proactively support or suggest internal and cross\-functional initiatives to identify areas for process improvements across different teams; * Identify Localization tool \& process gaps and work with Localization Operations to enable efficiencies; Work closely with localization vendors and providers, following up during business hours in timezone of regional location, to ensure smooth execution of tasks and on\-time deliveries * **Basic Qualifications** * BA/BS degree or equivalent practical experience * 3 years minimum of localization project/program management experience within the high\-tech industry on the client side * Strong vendor side experience working with fortune 100 companies with enterprise level localization teams. * Experience with managing budgets and creating estimates. * Self\-directed \- ability to take initiative in identifying and solving large problems * Ability to navigate ambiguity, work independently and be able to chart direction of projects/program, especially while operating in a different region * Very detail\-oriented, quality\-focused and proactive * Excellent written and verbal communication skills and the ability to manage multiple and diverse stakeholders across businesses and leadership levels Ability to learn new tools/systems quickly * **Preferred Qualifications** * Great understanding of localization and internationalization issues * Experience using CAT tools to manage localization pipeline \& workflows (e.g. Idiom WorldServer, Phrase, and Trados) * Experience managing localization of various content types such as but not limited to UI, HC, Marketing, \& Legal