Summary: The Advanced Support Engineer delivers expert-level consulting, architectural design, implementation, and support for Oracle Cloud, Database, and Middleware environments, focusing on complex technical issue resolution and proactive prevention. Highlights: 1. Deliver expert-level consulting and advisory engagements 2. Drive outcomes across diverse environments and stakeholders 3. Focus on root cause analysis and prevention of technical issues Advanced support engineer for CSS (Cloud technologies, Database and Middleware) Oracle Customer Success Services provides customers with highly personalized, advanced premium support and services across the full spectrum of Oracle products and technologies. The Advanced Support Engineer is responsible for delivering a wide range of services, including: * Expert\-level consulting and advisory engagements * Architectural design, implementation, and configuration * Support for customer Cloud infrastructure, Database and Middleware environments * Modernization initiatives, including upgrades and migrations to the latest cloud platforms * Resolution of complex technical issues and proactive prevention measures This role requires strong technical depth, customer\-facing communication skills, and the ability to drive outcomes across diverse environments and stakeholders. Responsibilities: 1\. Manage customer escalations and expectations, ensuring the timely delivery of high\-quality resolutions to technical issues, with a focus on root cause analysis and prevention. 2\. Develop and implement strategies for proactive support that reduce incident volume, increase availability, and accelerate deployments. 3\. Communicate with enterprise customers via phone, written correspondence, and electronic channels to identify and resolve technical issues in Oracle Cloud/Middleware/Database products. 4\. Leverage all available Oracle resources to advise and consult on best practices for using Oracle products, helping customers avoid future issues. 5\. Educate customers and guide them through the problem\-solving process. 6\. Apply Oracle diagnostic methodologies and procedures when handling and documenting technical issues, ensuring compliance with Support processes, policies, and SLAs. 7\. Collaborate on cross\-team and cross\-product technical issues by working with resources from other groups (e.g., Product Support, Product Development). 8\. Research product features and stay current on new releases, functionalities, and related technologies to maintain product expertise. Requirements 1\. Minimum 6 years of experience as an Oracle Database engineer (DBA) or Middleware engineer, with solid exposure to Oracle Cloud (experience with other cloud providers is also valued). 2\. Extensive knowledge and proven troubleshooting experience across Cloud Technologies, Database and Middleware. 3\. Advanced skills in RAC, ASM, performance tuning, high availability (HA), and backup and recovery. 4\. Experience with Oracle Engineered Systems and Golden Gate replication is desirable. 5\. Hands\-on cloud administration experience. 6\. Hands\-on experience with WebLogic Server, Coherence, and Web Tier. 7\. Knowledge in at least one of the follow product areas: a. Identity Management b. SOA Suite c. WebCenter d. Business Intelligence technologies e. Forms \& Reports, APEX, ADF, Java EE 8\. Experience with Database and/or Middleware product upgrades, migrations, installations, and patching. 9\. Ability to quickly grasp complex technical concepts. 10\. Knowledge of and experience administering engineered systems such as Exadata and ZDLRA. 11\. Willingness to work in shifts and on weekends. 12\. Strong problem\-solving skills, with a focus on quality and engineering excellence at scale. You must be able to identify, analyze, diagnose, and troubleshoot complex problems using appropriate tools under constraints, while maintaining the highest level of professionalism and customer satisfaction. 13\. Strong customer\-centric mindset and passion for Service Support, including providing preventive support and proactive guidance. 14\. Excellent interpersonal, verbal, and written communication skills in English. 15\. Ability to work with minimal supervision; self\-motivated, self\-directed, and proactive in collaborating with team members locally and globally across time zones. 16\. Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent experience.