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Position Summary: Ensure an outstanding experience for every customer through efficient, warm, and authentic service, while supporting Sandwich Shop operations and product preparation. Key Responsibilities: 1. Friendly and professional customer service 2. Collaboration in order preparation and packaging 3. Payment processing and digital platform management Position Objective Ensure an outstanding experience for every customer through efficient, warm, and authentic service, consistently reflecting the BBQ brand’s values and essence of hospitality. Additionally, support Sandwich Shop operations by participating in product preparation and delivery, ensuring orderliness, cleanliness, and adherence to quality standards—thereby contributing to customer satisfaction and smooth team operations. Main Responsibilities **1\. Customer Service and Experience** * Greet, serve, and bid farewell to customers with friendly and professional conduct, embodying the brand’s service culture. * Recommend menu items, add-ons, and promotions to increase sales. * Verify that orders are delivered complete, well-presented, and within the designated time frame. * Address customer inquiries or concerns empathetically, providing timely solutions. **2\. Operational Support and Service** * Assist in order preparation, assembly, and packaging, verifying quality prior to delivery. * Maintain workstations clean, organized, and adequately stocked throughout operations. * Support opening and closing procedures, including cleaning, area organization, and operational logging. **3\. Payment Processing and Digital Platforms** * Enter orders and process payments in the Revel system according to established procedures. * Manage delivery platform orders (e.g., Uber Eats, Rappi, or others), ensuring accuracy and appropriate timing. * Notify the area supervisor immediately of any system failures or inconsistencies detected. **4\. Compliance with Standards and BBQ Culture** * Maintain personal appearance and proper uniform usage. * Adhere to hygiene, safety, and proper food handling standards. * Collaborate effectively to achieve service, efficiency, and customer satisfaction goals. * Participate in training and development programs. Performance Indicators (KPIs) * Results from service evaluations (Mystery Shopper). * Compliance with cleanliness and presentation standards. * Positive customer feedback on digital platforms. * Accuracy in order entry and payment processing. * Team performance and collaboration. Systems and Tools Used * Revel: order entry, payment processing, and shift closing. * Delivery platforms: online order management. * Microsoft 365: internal communication and training. Skills * Service orientation and positive attitude. * Focus on creating positive customer experiences. * Clear and effective communication. * Teamwork. * Organization and attention to detail. * Adaptability and agile learning ability. Position Requirements * Education: Completed or ongoing high school diploma (preferred). * Experience: Minimum 1 year in customer service, restaurants, or quick-service food establishments. * Languages: Basic English (preferred). * Knowledge: Customer service, suggestive selling, and hygienic food handling. * Tools: Proficiency in Revel, delivery platforms, and Microsoft 365. * Schedule: 9-hour shifts, 6 days per week. * Compensation: Participation in weekly tip pool. Work Location: On-site employment
