Application Support Engineer Jr - ServiceNow

Description

Job Summary: We are seeking a Junior Application Support Engineer to handle critical incidents, diagnose and resolve issues in stores, and generate documentation. Key Highlights: 1. Handling critical incidents affecting store operations. 2. Support in diagnosing and resolving incidents on store support equipment. 3. Resolving incidents related to SCO cash registers, payments, and memberships. Application Support Engineer Jr Hybrid work modality: Toreo in CDMX REQUIRED PROFICIENCY IN: Linux, Windows, VMware, ServiceNow Handling critical incidents affecting store operations (e.g., no transaction processing at terminals). Support in reviewing, diagnosing, and resolving incidents and opportunities reported by store support teams (Selfcheckout, SMART, Promotions). Tracking incident reports and backlogs. Resolving incidents related to SCO cash registers, card payments, memberships, and parking. Creating manuals and documentation for audit-related topics. Monitoring closures. Rotating shifts. On-call duties during holidays, peak customer seasons, and weekends. Office attendance twice per week – Toreo. Attendance at client offices during peak seasons – Hot Sale (May), Buen Fin, and holiday season – approximately 3 to 6 visits per season. Basic/intermediate knowledge of Linux, Windows, and VMware commands. Basic/intermediate Linux bash scripting skills. Programming logic. Log file interpretation (HTML, XML, JavaScript). Basic/intermediate English (for conferences and emails with the USA client). Knowledge of Windows 10 and later (installation/uninstallation of fixes/packages, event analysis, firewall administration, device management, ports, and services). Proficiency with tools: WINSCP, PuTTY, SuperPuTTY, VNC, Remote Desktop, PowerShell, CMD. File system administration (JKS, JS, XML, DAT, BAT). VMware administration (ETH network card). Knowledge of SQL, PostgreSQL. Basic networking knowledge. Customer service orientation and excellent attitude. Desirable: ServiceNow knowledge. -Requirements- Minimum education: Higher education – Bachelor’s degree 2 years of experience Languages: English Keywords: support, support, support, engineer, engineers, engineer, ing, engineer, junior