Community Manager

Description

Job Summary: We are seeking a highly execution-oriented, organized, and detail-focused Community Manager to ensure excellence in executing our content strategy and maintaining an active community. Key Highlights: 1. Ensure the flawless execution of the content strategy. 2. Maintain an active digital community with aligned communication. 3. Join a growing agency with a collaborative and structured culture. At **SER Digital Media**, we are looking for a Community Manager who is highly execution-oriented, organized, and detail-focused. Your primary mission will be to ensure our clients’ content strategies are executed flawlessly while maintaining an active community and reporting results accurately. If you are someone who values order, follows processes rigorously, and possesses a "clinical eye" for digital details, this role is for you. **Key Responsibilities:** **1\. Content Execution and Adaptation** * Writing copy, captions, and stories text with excellent spelling and grammar. * Executing pre-defined creative ideas and guidelines established by the strategy team. * Adapting text and formats according to platform (Reels, Carousels, Stories, etc.). * Monitoring trends applicable to wellness and health brands. **2\. Scheduling and Publishing** * Scheduling content on relevant platforms (Meta Business Suite, Metricool, etc.). * Ensuring timely and accurate publishing per the editorial calendar. * **Quality Check:** Verifying links, hashtags, and formatting are correct before "sending". **3\. Community Management (Social CRM)** * Daily moderation and response to comments and direct messages. * Maintaining communication aligned with each brand’s tone of voice. * Escalating sensitive situations or strategic questions to the Account Manager. **4\. Operational Coordination** * Proactive coordination of assets with design and editing teams. * Strict adherence to the workflow defined by management. * Meeting all delivery deadlines without last-minute exceptions. **5\. Analytics and KPIs** * Weekly tracking and measurement of key metrics: Engagement, Reach, Views, Saves, and Shares. * Delivering performance reports to the Account Manager on scheduled dates. **Requirements:** * Prior experience managing digital communities (minimum 1\-2 years). * Excellent writing and spelling skills (mandatory). * Strong organizational and time-management abilities. * Residence in **CDMX** (Hybrid model: 80% remote / 20% in-office). **What We Offer:** * The opportunity to join a purpose-driven, growing agency. * A collaborative and structured work culture. **How to Apply:** If you are results-oriented and possess strong operational capabilities, please send your **CV and Portfolio** (or examples of accounts managed) to: **Email:** rh@serdigital.media **Subject:** Community Manager Vacancy SDM Employment Type: Full-time Salary: Up to $20,000\.00 per month Work Location: Hybrid remote, based in Coyoacán, CDMX