Job Summary: We are seeking a specialist to provide technical support, resolve issues, and ensure proper ticket routing, collaborating to enhance service quality. Key Highlights: 1. Technical support and problem resolution for customers 2. Collaboration to improve processes and service quality 3. Collaborative and dynamic work environment **About the Company** ALL SOFTWARE SA DE CV is a leading company in the information technology sector, specializing in providing IT consulting solutions and services to various industries. With over 10 years of market experience, we have established ourselves as an industry benchmark thanks to our innovation capability and commitment to excellence. We value our employees and foster a collaborative work environment with continuous professional growth. Location: Miguel Hidalgo, Ciudad de México. **Job Requirements** * Skills: Customer service experience in a call center, ticket routing and classification, and customer calling skills. **Job Responsibilities** * Provide technical support to customers, resolve issues, and respond to inquiries regarding the company’s products and services. * Track and escalate tickets, ensuring proper classification and routing to the respective departments. * Collaborate with other company teams to improve help desk processes and service quality. **Compensation and Additional Benefits** * Competitive monthly salary ranging from $8,000 to $10,000. * Opportunity for professional growth and development. * Continuous training. * Collaborative and dynamic work environment. * Schedule: Monday to Friday (onsite) 9:00 am to 6:00 pm; Saturdays (remote) 9:00 am to 2:00 pm Employment Type: Full-time Salary: $8,000.00 – $10,000.00 per month Benefits: * Option for indefinite-term contract Workplace: Onsite employment