Summary: The Liability Claims Processor at DriveWhip provides end-to-end remote support, investigating and managing liability claims while coordinating with third parties and ensuring accurate documentation. Highlights: 1. Investigate and manage assigned liability claims remotely 2. Communicate with customers, claimants, and insurance carriers 3. Maintain accurate documentation and track claim resolution *This is a remote position* **Position Summary:** The Liability Claims Processor at DriveWhip provides end\-to\-end remote support for customers throughout the vehicle lifecycle, with a primary focus on handling liability claims. This role involves investigating claims, coordinating with third parties, and supporting customers while ensuring accurate documentation and timely resolution. **Essential Duties and Responsibilities (include, but are not limited to the following):** * Investigate and manage assigned liability claims, including third\-party property damage and straightforward liability exposures * Communicate with customers, claimants, and insurance carriers to gather information and coordinate claim resolution * Review accident\-related documentation (photos, reports, statements, estimates) and maintain accurate claim records * Coordinate claim filings with third\-party carriers and track claims through resolution * Escalate complex claims (e.g., bodily injury or litigation) to senior team members as needed * Assist customers with vehicle\-related concerns including incidents, maintenance, and service requests * Coordinate with vendors, repair shops, and towing providers to support claim and service resolution * Maintain accurate documentation of all interactions, claims, and vehicle updates in internal systems * Follow up on claims, repairs, invoices, and payments to ensure timely completion **Qualifications Required:** * Ability to work independently in a remote environment with reliable internet and equipment * Availability to manage communications and follow\-ups during assigned hours * Experience in liability claims, insurance, or customer service preferred **Skills and Abilities:** * Strong written and verbal communication skills * Excellent attention to detail and organizational skills * Analytical and problem\-solving abilities, particularly in claims evaluation * Ability to handle sensitive situations professionally * Proficiency in CRM systems, spreadsheets, and communication tools * Ability to multitask and manage multiple claims simultaneously in a remote setting Salary: $7\.00 **Physical Demands:** * Ability to sit and use typical desktop computing workspace equipment \- e.g. mouse, keyboard, monitor, phone \- for extended periods of time. * Manual dexterity to operate a typical desktop computing workstation. * Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.