**WORS is seeking TECHNICAL SUPPORT in Querétaro, Querétaro** ------------------------------------------------------ About the company: Mexican IT company with a national market, serving the entire Mexican Republic. We are looking for a Technical Support Engineer to work at the airport. Requirements: * Proficiency in Windows, macOS, and Office software suites * Knowledge of networks and servers * Experience with Help Desk operations * Knowledge of cloning software * Customer service skills * Peripheral device handling Responsibilities: * Technical support for printers, scanners, and workstations * Answering user calls * Incident management for facility users * Handling requests via the Ticket Desk system * Implementation of a data backup and archiving system * Network connectivity checks * Verification of the status of devices covered under the service scope * Modifying user roles and creating the roles/responsibilities matrix. We offer: * Competitive salary * Statutory benefits Schedule: Monday to Thursday, Night Shift, 7 PM–7 AM (4X3 Shift: Work 4 consecutive days, then rest 3 consecutive days) **Desired education level:** Bachelor’s degree or higher — certified **Desired experience level:** Expert level **Departmental function:** Technology / Internet **Industry:** Information Services *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=696a49bd7b000032005defd7&source=indeed*