**Company Description** Susurros del Corazón, Auberge Collection, is a vibrant seaside enclave nestled between jungle-covered cliffs and a pristine stretch of coastline with views of Banderas Bay in Punta de Mita, on the Pacific coast of Mexico. The resort offers 82 studios, casitas, and ocean-view suites, as well as 30 beachfront houses and residences with two to five bedrooms, including an exclusive seven-bedroom villa. The resort features several dining venues, including Casamilpa, an exclusive farm-to-table restaurant offering Mediterranean cuisine with Mexican influences; La Boquita, an outdoor taqueria; as well as a pool bar, private cabanas, and captivating gourmet experiences exploring global flavors. ONDA, Wellbeing by Auberge, is a sanctuary where joy drives wellness, inviting guests into a holistic experience inspired by the rhythmic energy of the waves. Three infinity-edge pools with cascades leading down to the beach and the Morritos Kids Club create a retreat for relaxation and family memories. A variety of adventures and unexpected experiences encourage exploration, celebrating Mexico’s rich culture and embodying the playful spirit of a luxurious, laid-back surf sanctuary in a pristine seaside oasis. For more information: auberge.com/susurros Connect with Susurros del Corazón, Auberge Resorts Collection on Instagram @SusurrosAuberge and \#AlwaysAuberge **Job Description** Join our team as one of our "Telephone Operators" at Susurros del Corazón in Punta de Mita, Mexico, reporting to the Ola Manager. You will be responsible for receiving calls with warm, friendly, and professional treatment for all internal and external customers, advising and recommending the best alternatives for requested services. As part of the Auberge family, you will help ensure that all our guests enjoy unforgettable and exceptional experiences throughout their stay, while guaranteeing they are delighted with the quality, creativity, promptness, and efficiency of service**.** * Receive, make, and transfer guest calls with a sincere and courteous greeting. * Anticipate and recognize individual guest needs. * Report requests timely and appropriately to relevant departments. * Receive external calls and direct them to the appropriate areas. * Always ask permission from the caller before placing a call on hold. * Must communicate calmly and clearly with guests, executives, and staff in case of emergency. **Qualifications** * Completed high school diploma; Bachelor's degree or technical career in business administration preferred. * Minimum of 2 years of experience in the position. * Advanced English proficiency. **Additional Information** Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and reflect the spirit of place through captivating design, exceptional cuisine, innovative wellness, and attentive, discreet service. With 30 distinctive hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn: @Auberge and \#AlwaysAuberge