Job Summary: This role involves managing incidents, implementing and configuring ERP systems, training users, providing remote technical support, and managing databases, with a focus on continuous improvement and documentation. Key Highlights: 1. Comprehensive incident management and functional technical support. 2. Implementation, configuration, and user training for ManagementPro ERP systems. 3. Opportunity for continuous improvement and process optimization. Job Responsibilities Incident Management: Respond to, diagnose, and resolve technical and functional support tickets, ensuring optimal response times. Implementation and Configuration: Perform installation, configuration, and parameterization of ManagementPro ERP system modules according to client requirements. Training: Instruct end users on system usage to ensure effective utilization of tools. Remote Technical Support: Provide efficient assistance via shared-access tools to ensure operational continuity. Database Management: Execute basic SQL queries and diagnostics to identify and resolve data inconsistencies. Escalation: Document high-complexity cases and conduct necessary follow-up with the development team. Documentation: Create and maintain up-to-date manuals, user guides, and step-by-step tutorials for system usage. Continuous Improvement: Participate in optimizing support processes through proactive solutions to recurring issues.-Requirements- Minimum Education: Upper Secondary Education – Technological High School Diploma 1 year of experience Languages: Spanish, English Knowledge: Anydesk, Documentation, ERP, Hardware, Administrative Systems, Operating Systems, Technical Support, SQL Server, TeamViewer, Windows Server, Troubleshooting, Remote Desktop Support Driver's License: Class A Willingness to Travel: Yes Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist