TRAINING SERVICES COORDINATOR

Description

Job Summary: This position is responsible for coordinating and delivering training services, ensuring quality and regulatory compliance, and contributing to customer satisfaction. Key Responsibilities: 1. Comprehensive coordination of training services. 2. Management of documentation and regulatory compliance with the Ministry of Labor and Social Welfare (STPS). 3. Contribution to operational efficiency and customer satisfaction. **Job Responsibilities** * Manage and coordinate the training services schedule, ensuring proper logistical planning for each event. * Fully prepare instructional materials for courses, including manuals, assessments, attendance lists, feedback forms, and resources required for delivery (stationery, supplies, and support equipment). * Manage administrative and access requirements for delivering services at client facilities. * Coordinate and issue timely reminders to internal and external instructors, ensuring smooth service execution without disruptions. * Maintain communication with clients through reminders and confirmations of scheduled services. * Collect and validate necessary information for issuing training certificates and credentials. * Prepare, track, and issue participant certificates and credentials. * Compile, archive, and deliver complete course files to clients within established timelines. * Maintain an updated record of delivered training services. * Monitor and update key departmental indicators, such as: \- File delivery time \- Number of courses delivered \- Instructor evaluations and course satisfaction \- Number of complaints or incidents \- Participant attendance * Provide customer support and follow-up on matters related to training services. * Ensure proper management, safeguarding, and availability of course and instructor files. * Manage registration and updating of courses with the **Ministry of Labor and Social Welfare**, complying with current regulations. **Job Objective** * Ensure correct execution of training services in accordance with organizational quality standards. * Ensure compliance with applicable regulatory requirements as a training service provider. * Contribute to achieving internal objectives related to productivity, operational efficiency, and customer satisfaction. Position Type: Full-time Salary: $11,000\.00 \- $13,000\.00 per month Benefits: * Option for an indefinite-term contract * Company-provided mobile phone Work Location: On-site employment