Description
Job Summary:
Responsible for case validation, chargeback application, initiation and follow-up of dispute reference numbers (folios), and customer service in representation processes.
Key Highlights:
1. Experience in payment methods or the financial sector
2. Basic/intermediate English knowledge
3. Proficiency in tracking and control tools
**Main Responsibilities:**
* Validation of remittance cases.
* Application of chargebacks according to business rules.
* Initiation of dispute reference numbers (folios) (domestic and international).
* Follow-up on resolution of folios and cases.
* Handling of chargebacks and representation processes.
* Direct response to customers (in favor or against).
* Completion and updating of the tracking matrix.
**Requirements:**
* Incomplete or completed degree (preferably in accounting or finance).
* Minimum 1 year of experience in payment methods or the financial sector.
* Basic/intermediate English knowledge.
* Proficiency in tracking and control tools.
Employment Type: Full-time
Salary: $0\.01 \- $0\.02 per month
Benefits:
* Company parking
* Life insurance
* Free uniforms
* Food vouchers
Work Location: On-site employment