Position Summary: Leads root cause analysis and corrective/preventive actions, supporting manufacturing quality and addressing internal issues and customer complaints. Key Highlights: 1. Direct impact on the corporate group regarding manufacturing quality. 2. Leads root cause analysis and productivity projects. 3. Participates in kaizens and validates documentation. Have you ever used self-checkout at a Walmart? Perhaps you’ve grabbed a beverage from a vending machine or paid to park your car? If you answered with an emphatic "YES", then you’ve done so with the help of one of the 10 million devices installed by Crane Payment Innovations (CPI). We manufacture the technology that powers your everyday life, enabling over 4 billion transactions weekly across more than 143 currencies worldwide. From cash and coins to cards and mobile devices, we keep the world of payments moving with intelligent validation devices and enterprise management software. Headquartered in Malvern, PA, CPI is supported by: \>2,500 global associates, 7 manufacturing sites, 12 corporate offices, and 43 service branches. **WHAT YOU’LL DO** Lead the root cause analysis process for internally identified issues and follow up on the implementation of corrective and preventive actions, as well as provide support—as required by the Quality Leader—for external quality issues related to manufacturing. Additionally, provide support to production lines for quality issues and customer complaints. The Quality Engineer will have a direct impact on our corporate group, responsible for: * Conducting weekly Quality Gemba Walks to monitor whether the production line has standard operating documents, complies with them, and—in case of deviations—ensures required documentation (pilots, concessions, temporary work instructions, TCNs) is available and deployed per current procedures. * Attending daily VS Gemba walks. * Leading Control Plan and SPC meetings. * Implementing and maintaining APQP Core Tools for assigned production lines. * Keeping control plans for assigned production lines updated. * Managing and documenting root cause analyses arising from customer complaints assigned by the Quality Coordinator—including leading the 8D analysis of customer complaints—as well as internal SADR issues. * Leading productivity projects. * Serving as backup for the Quality Leader when required (development plan). * Supporting rework activities at distribution centers due to quality issues. * Participating in and leading kaizens. * Validating and approving documentation (TWI, pilots, TCN, IT, concessions). * Analyzing quality indicator results and trends for processes and products, and establishing and documenting necessary corrective and preventive actions to ensure achievement of the established 3-in-1 objectives for respective production lines. * Attending cross-functional meetings on quality topics (FPY, RTY, Quality). * Ensuring applicable metrics are updated in designated media via weekly Bowler updates. * Attending weekly VS meetings. * Analyzing and deploying Cost of Poor Quality (COPQ) across all production lines. **WHO WE’RE LOOKING FOR** **Qualifications and Requirements** * Bachelor’s degree in Industrial, Mechanical, Electronics, Mechatronics Engineering or equivalent. * English proficiency level: Advanced. * Experience: Desirable: 2 years in quality processes. Desirable: 2 years in manufacturing processes. Desirable: 2 years applying problem-solving tools on production lines. Desirable: 2 years conducting audits. * Desired knowledge: Problem-solving methodology (8D, DMAIC), Root cause analysis tools (5 Whys, Ishikawa, etc.), Interpretation of ISO 9001 standard, UL and CSA standards, Drawing interpretation, Geometric tolerance interpretation, Process audits, Quality tools (histograms, Pareto charts, control charts, etc.), Statistics (SPC, GR&R, process capability, X-R charts), Core tools (PFMEA/MSA, Cpk, SPC, Control Plan). **Personal Attributes** * Customer Service * Decision Making and Results Orientation * Teamwork and Diversity * Ethics and Transparency * Intellectual Capital * Job Knowledge / Technical Skills * Leadership * Safety * CBS **WHAT WE OFFER** * Competitive salary * Major medical expense insurance, dental insurance, and life insurance. * Savings fund * Grocery vouchers * Opportunities to travel and work at our global sites Sounds interesting? Come see why we are OneCPI! **Join Crane Payment Innovations and Crane Co.** CPI is part of **Crane Co.**, a diversified manufacturer of high-engineering industrial products. Founded in 1855, Crane Co. provides products and solutions to customers across four business segments: Aerospace & Electronics, Fluid Handling, Engineered Materials, and Payment & Merchandising Systems. Crane employs approximately 12,000 people across North America, South America, Europe, Asia, and Australia. Crane Co. is listed on the New York Stock Exchange (NYSE: CR).