Position Summary: Softtek is seeking a Junior Technical Support Analyst with experience in ticket management, application support, networks, hardware and software, and user onboarding/offboarding. Key Highlights: 1. Technical support focused on applications and user management. 2. Experience with ticket management tools such as Remedy/ServiceNow. 3. Extensive support for hardware, software, and mobile devices. Softtek, join our great team as: Junior Technical Support Analyst Requirements: Minimum 1.5 years of experience as a technical support specialist. Experience with Remedy Global/ServiceNow or other ticket management tools. Application support, email accounts, Microsoft Office suite, Outlook, Exchange. User onboarding/offboarding, permissions, passwords, password resets, migrations. Image loading, patching. Level 1 and Level 2 support. Basic network configuration, equipment maintenance. Hardware and software support, mobile devices, computing equipment, etc. Flexible working hours. Intermediate-to-conversational English proficiency is desirable. Work Location: Aguascalientes Employment Type: Indefinite-term contract Working Hours: Full-time, Monday to Saturday Work Modality: 100% on-site We Offer: Competitive salary. Statutory benefits + additional benefits. *Interested candidates please send your CV to the email address provided in this posting.* -Requirements- Minimum Education: Higher Education – Bachelor's Degree 3 years of experience Age: between 25 and 35 years old Keywords: analyst, support, apoyo, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, junior