Master Technician

Description

Job Summary: This role seeks an expert automotive technician skilled in diagnosing and resolving complex technical issues, with strong communication skills to interact effectively with customers and colleagues, ensuring customer satisfaction. Key Highlights: 1. Expert in accurate diagnostics of complex automotive faults. 2. Collaborates and communicates with customers and service advisors to deliver effective solutions. 3. Technical knowledge multiplier and internal trainer. **General Objective:** Accurately diagnose faults on the first attempt, and support the Service Advisor during vehicle reception for complex faults—extracting maximum information about the vehicle’s issue through dialogue with the customer. **Education Level:** Automotive Technical Degree. **Knowledge:** Proficiency in manual and specialized workshop tools; operation of computer equipment and computer-based diagnostic tools; use of all relevant systems (ElsaPro, DISS, ETKA, etc.); occupational safety and hygiene practices. **Experience:** Minimum 2 years of experience at authorized dealerships, with verifiable specialization or certification. **Expected Behaviors:** Capable of performing a variety of tasks, especially those requiring precision. Strives for perfection and dislikes making errors. Effective due to systematic orientation, ability to identify and analyze facts and data. Solves problems methodically and logically. Possesses strong listening skills and high empathy. Empathetic style leads to tolerance toward others, willingness to respect others’ ideas and opinions. **Main Responsibilities:** 1\. Customer Satisfaction 1\.1 Ensure rapid and compliant resolution aligned with Volkswagen’s technical problem requirements for its Dealer Network. 1\.2 Prevent repeat repairs and vehicle immobilization by issuing accurate diagnostics and processing required parts orders promptly. 1\.3 Provide consultative support to service advisors, workshop supervisors, and technical staff in resolving difficult technical issues. 1\.4 Serve as the liaison between the workshop and the end customer, ensuring clear understanding of customer needs and precise execution by the workshop. 1\.5 Serve as the liaison between the workshop and the customer, ensuring repairs are clearly understood by the customer. 1\.6 Act as a knowledge multiplier—sharing training or course content provided by VWM for the Dealer Network with fellow service technicians, diagnostic specialists, or similar personnel. **2\. Organization and Communication** 2\.1 Support service advisors in gathering customer information necessary for accurate diagnostics and parts ordering in technical issue cases. 2\.2 Support the workshop supervisor in resolving technical issues as needed. 2\.3 Responsible for internal technical training on technical matters, ensuring knowledge advancement and application. 2\.4 Share knowledge and experience with technical staff during repairs (internal technical support). **Main Responsibilities:** 2\.5 Participate in technical seminars and/or courses related to their specialty and new products offered by Volkswagen Academy to Dealer Network personnel—maintaining advanced and up-to-date technical competence. 2\.6 Act as the active point of contact between the dealership and Volkswagen Academy. Also maintains extensive contact with specialized service technicians, technical training centers, and their workshop team. 2\.7 Ensure superior work quality through clear technical procedures in the workshop whenever involved. 2\.8 Utilize all available systems and resources to achieve successful first-time repairs. 2\.9 Conduct success verification after challenging repair situations. Employment Type: Full-time, Indefinite-term Salary: $1\.00 \- $2\.00 per month Benefits: * Savings fund * Complimentary uniforms * Food vouchers Experience: * two: 2 years (Mandatory) Work Location: On-site employment