IT Support Specialist

Description

Job Summary: We are seeking an IT Support Specialist for L1 and L2 support, focused on end-user assistance, incident resolution, and infrastructure maintenance in a corporate environment. Key Highlights: 1. Provides L1 and L2 technical support for hardware, software, and connectivity. 2. Resolves infrastructure, network, endpoint, and cloud service incidents. 3. Manages user accounts using Active Directory and MDM (Intune). Job Description We are looking for an IT Support Specialist with experience in L1 and L2 support levels, focused on end-user support, incident resolution, and IT infrastructure maintenance. This role is key to ensuring the continuous operation of IT services in a corporate environment. Job on site CDMX Responsibilities Provide technical support to end users (L1 & L2) for hardware, software, and connectivity issues. Troubleshoot and resolve incidents related to infrastructure, networking, endpoints, and cloud services. Manage user accounts and access control through Active Directory and identity management tools. Strong knowledge of: Windows 10/11 and MacOS Configure and support VPN connections and network connectivity (LAN/WAN, WiFi, firewall). Provide on-site and remote support, including handling VIP users. Manage and track tickets using ticketing systems, ensuring SLA compliance. Escalate incidents based on priority and impact. Administer endpoints using tools such as Intune / Endpoint Management (MDM). Maintain up-to-date IT documentation (inventory, diagrams, configurations). Support implementation and maintenance of IT infrastructure and cloud environments. Experience implementing and managing: MFA (Multi-Factor Authentication), Data encryption, Privileged access administration Nice to have Strong knowledge of CCNA, CCNP, and similar certifications What We Offer Competitive salary Legal benefits and additional perks Professional growth opportunities Collaborative work environment. -Requirements- Minimum education: Higher education – Bachelor's degree years of experience Keywords: technologies, information, IT, support, assistance, specialist