Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc. , to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Resideo be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer. Interact with and respond to inquiries from customer and sales reps providing product information, managing the order placement process, and supporting the ProAV channel sales team in effort to enhance the customer experience. **JOB DUTIES:** * Process and submit customer orders and quotes in ERP system * Interact and consult with customers on orders and service requests * Confirm inventory in stock and determine best shipping methods * Investigate order status and provide ETA information to customers * Establish positive relationship with customers to ensure satisfaction and retention * Demonstrate behaviors that support core values of the organization * Participate in team meetings and training * Processing Returns * Customer Invoicing * Perform other related duties as assigned * Manage phone calls with customer and manufacturers Comply with department expectations and SLA's * **YOU MUST HAVE:** * Some experience in the field. * Prior experience with advanced usage of the **English** language inclusive of written and verbal communication. * Critical thinking mindset * Attention to detail Problem solving skillset * **WE VALUE:** * An ability to learn quickly * An attention to detail * A bias for action * An ability to work in a team * A commitment to discovering ways to improve service * Professionalism Emotional intelligence * **WHAT'S IN IT FOR YOU:** * A collaborative and inclusive work environment where your contributions are valued. * Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects. * Access to cutting\-edge tools, resources, and a supportive team to help you excel. The chance to work with a global, innovative company shaping the future in its industry. * \#LI\-AA1 \#LI\-Hybrid Resideo is a $6\.76 billion global manufacturer, developer, and distributor of technology\-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12\.8 million customers through our Products \& Solutions segment. Our ADI \| Snap One segment spans 200\+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast\-growing, purpose\-driven industry. Learn more at www.resideo.com . At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.