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As we scale from \\~40 to \\+120 team members in 2025, we seek a People \\& Culture leader to architect systems that sustain performance, belonging, well\\-being, and career growth.\n\n**Mission of the role**\n\nDesign and implement People, Culture, Leadership, and Talent systems that enable Bloom Digitals to scale rapidly while protecting our culture, elevating performance standards, and improving the employee experience end\\-to\\-end.\n\nThis is a **strategic role**, not administrative.\n\n**Key Responsibilities**\n\n* Culture \\& Engagement\n* People Operations\n* Learning, Development \\& Leadership\n* Recruiting Strategy \\& Infrastructure\n* Compensation \\& Benefits (non\\-legal)\n* People Analytics\n* HR Business Partner\n\n**Key Requirements**\n\n* **Minimum B2 English proficiency**\n* **5\\+ years** in People, Culture, HR, or Talent leadership roles.\n* **3\\+ years** leading performance management, leadership development, and engagement programs.\n* **3\\+ years** designing People \\& Culture systems from scratch.\n* Proven experience scaling companies from 30 to 100\\+ employees.\n\n**Work conditions**\n\n* Work schedule: 09:00 \\- 13:00 Central Mexico Time\n* **On\\-site work (Aguascalientes, Mexico)**\n* **Monthly salary:** $12,000MXN\n\n**Why Join Bloom**\n\n* Build People, Culture, and Leadership systems from the ground up.\n* Empower creative and technical talent across LatAm.\n* Join a fast\\-growth organization with strong cultural intent.\n* Ownership, autonomy, and direct executive visibility.\n\nIf you meet the key requirements above and want to build People, Culture, and Leadership systems that support Bloom Digitals’ accelerated growth, we’d love to hear from you. **Apply by sending your CV.**\n\nJob Type: Part\\-time\n\nPay: $12,000\\.00 per month\n\nExpected hours: 20 per week\n\nWork Location: In person","price":"$MXN 12,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766588880000","seoName":"Head+of+People+%26+Culture+-+Part+Time","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-villa-garcia/cate-help-desk-it-support/head%2Bof%2Bpeople%2B%2526%2Bculture%2B-%2Bpart%2Btime-6484337665689812/","localIds":"106","cateId":null,"tid":null,"logParams":{"tid":"b8dd0338-ea11-4faa-98ef-8e67ce2f0b65","sid":"26793c14-8129-48ff-9333-8a23e7a33015"},"attrParams":{"summary":null,"highLight":["Build People & Culture systems from scratch","Lead global talent growth initiatives","On-site work in Aguascalientes, Mexico"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Aguascalientes,Aguascalientes","unit":null}]},"addDate":1766588880132,"categoryName":"Help Desk & IT Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1278,1446","location":"Jesús Rivera Franco C-18E 507, Cd Industrial, 20290 Aguascalientes, Ags., Mexico","infoId":"6484285145587412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Career Accelerator Program - Process/Equipment Engineer","content":"**Change the world. Love your job.** \n\nIn your first year with TI, you will participate in the Career Accelerator Program (CAP), which provides professional and technical training and resources to accelerate your ramp into TI, and set you up for long\\-term career success. Within this program, we also offer function\\-specific technical training and on\\-the\\-job learning opportunities that will encourage you to solve problems through a variety of hands\\-on, meaningful experiences from your very first day on the job. The TMG Development program is a 12\\-month program for new college graduates in the TMG organization.\n\nTI's Manufacturing Engineers are technical leaders who get to work in the world's most advanced manufacturing facilities. We bring the company's breakthrough innovations to life by manufacturing technologies that are literally changing the world.\n\n \n\nProcess/Equipment Engineers are responsible for all aspects of a wafer fabrication process including tool selection and process definition. They assist with the installation, modification, upgrade and maintenance of the manufacturing equipment. This includes process setup and technician and operator training. This position will use data to make intelligent improvements to overall fabrication process and will be responsible for understanding all aspects of the process performed. This includes the interaction of the process to other fab processing, enabling accurate product dispositions of non\\-conforming product. Interaction normally requires the ability to gain cooperation of others and conducting presentations of technical information concerning specific projects/schedules.\n\n \n\nIn this semiconductor fab engineer role with TI's worldwide manufacturing organization, you will be responsible for engineering process optimization efforts to achieve fab cycle time goals. You will interface with various modules, in addition to yield, product and integration teams, to resolve issues that limit yield performance.\n\n \n\n**Responsibilities include:**\n\n\n* Support teams in addressing fab module projects\n* Provide progress reports on tools, processes and goals\n* Identify and manage priorities\n* Plan across various groups and building collaborative relationships\n* Understand customer demands and the impact of actions\n* Project management that results in the timely execution of actions that resolve issues\n* Compile and evaluating test data to determine appropriate limits and variables for process or material specifications\n* Work with equipment vendors to sustain and enhance equipment performance from both a process and tool standpoint\n* Provide supervision to technicians and technical support to the operations team through definition of operation specifications and training aids\nQUALIFICATIONS\n\n\n**Minimum requirements:**\n* Bachelors degree in Electrical Engineering, Electrical \\& Computer Engineering, Chemical Engineering, Mechanical Engineering, Materials Science or Physics\n* Cumulative 3\\.0/4\\.0 GPA or higher\n\n\n**Preferred qualifications:**\n\n\n* Ability to establish strong relationships with key stakeholders critical to success, both internally and externally\n* Strong verbal and written communication skills\n* Ability to quickly ramp on new systems and processes\n* Demonstrated strong interpersonal, analytical and problem\\-solving skills\n* Ability to work in teams and collaborate effectively with people in different functions\n* Ability to take the initiative and drive for results\n* Strong time management skills that enable on\\-time project delivery\nABOUT US\n\n\n**Why TI?**\n* Engineer your future. We empower our employees to truly own their career and development. Come collaborate with some of the smartest people in the world to shape the future of electronics.\n* We're different by design. Diverse backgrounds and perspectives are what push innovation forward and what make TI stronger. We value each and every voice, and look forward to hearing yours. Meet the people of TI\n* Benefits that benefit you. We offer competitive pay and benefits designed to help you and your family live your best life. Your well\\-being is important to us.\n \n \n\n**About Texas Instruments**\n\n\nTexas Instruments Incorporated (Nasdaq: TXN) is a global semiconductor company that designs, manufactures and sells analog and embedded processing chips for markets such as industrial, automotive, personal electronics, communications equipment and enterprise systems. At our core, we have a passion to create a better world by making electronics more affordable through semiconductors. This passion is alive today as each generation of innovation builds upon the last to make our technology more reliable, more affordable and lower power, making it possible for semiconductors to go into electronics everywhere. Learn more at TI.com. \n\n\n\n \n\nTexas Instruments is an equal opportunity employer and supports a diverse, inclusive work environment. \n\n \n\nIf you are interested in this position, please apply to this requisition.\n\n\nTI does not make recruiting or hiring decisions based on citizenship, immigration status or national origin. 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Where no two days are the same.\n\n**Your role**\nIn this role, you will play a key role in:\n\n* Front line Production Support .\n* Exposure to Production Support 24/7 Environment.\n* Application support Experience of L1 or L2\\.\n* Experience on Incident Management and Escalations.\n**Your profile*** 2\\-6 years Application support of L2 or L3 incidents.\n* Hands on Unix.\n* Hands on Shell Scripting.\n* Hands on Java.\n* Hands on SQL.\n\n \n\nExposure to Tools:\n\n* Any Application Performance Management tools (at least one)\n* Grafana\n* Splunk (log monitoring, error codes interpretation)\n* Thousand Eyes\n* Solar Winds Orion\n* Service Now (Ticketing Tool)\n* Control\\-M or ESP (Scheduler)\n**You will love this job because*** Capgemini focuses on giving each new hire a YOU\\-nique experience through our recruitment process and on\\-boarding program, as well as by helping you to build your own career and professional skills foundation.\n* Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.\n* Capgemini cultivates an atmosphere for development that enables YOU to be hands\\-on, planning for your growth, both horizontally and vertically.\n**About Capgemini**\nCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55\\-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. 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Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico","infoId":"6453613338432312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Engineering Technician","content":"The Engineering Technician provides technical support to engineers to achieve improvements in in accordance with operational and production processes.\nGeneral Responsibilities \n\n* Leads analyzing the malfunctions and deviations of control systems to identify and resolve problems.\n* Supports the engineering team on sample builds\n* Ensures tooling and equipment validation with engineering.\n* Performs engineering tests.\n* Ensures the developtment of testing and data analysis.\n* Runs cycle time studies that identifies potential bottlenecks.\n* Resolves irregularities in the process of the manufacturing equipment.\n* Performs analysis and prepares reports using metrics obtained from monitoring using raw data, trends and other reports.\n* Performs technical issues and trains other employees in the team.\n* Advises on analysis and reports on metrics obtained from tracking using raw data, trends and other reports.\n\n \n\nExperience / Qualifications \n\n* Relevant work experience or knowledge of the role\n* Must be a team player able to work in a fast\\-paced environment with demonstrated ability to handle multiple competing tasks and demands\n* Strong organization, planning and time management skills to achieve results\n* Holds self\\-accountable to achieving goals and standards\n* Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)\n\nSmarterTogether* Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing\n* Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication\n* As OneSensata, we are working together to make things work together\n\n\nClick here to view Sensata Recruitment Privacy Statement\nClick here to view our Sensata Recruitment Privacy Statement for China\nNOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type \"FIND JOBS\" in the Workday search bar.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764220218000","seoName":"engineering-technician","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-villa-garcia/cate-help-desk-it-support/engineering-technician-6453613338432312/","localIds":"106","cateId":null,"tid":null,"logParams":{"tid":"3e256720-4cec-4f5c-866f-4a27ced5ef61","sid":"26793c14-8129-48ff-9333-8a23e7a33015"},"attrParams":{"summary":null,"highLight":["Technical support for engineers","Analyzes control system malfunctions","Performs engineering tests and data analysis"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Aguascalientes,Aguascalientes","unit":null}]},"addDate":1764188542064,"categoryName":"Help Desk & IT Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1278,1446","location":"Av Aguascalientes Sur 275, Versalles 1ra Secc, 20285 Aguascalientes, Ags., Mexico","infoId":"6453613150400212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Recruitment Assistant","content":"**RECRUITMENT ASSISTANT (TEMPORARY DISABILITY)**\n\nACTIVITIES:\n\n* Interviews for operational staff\n* Data entry into the company's system\n* Preparation and delivery of contracts\n* Posting on social media\n* Providing information to candidates via social media\n* Support climate surveys\n* Tracking and recording recruitment indicators\n* Safeguarding and digitization of files\n* Badge creation\n* Support in employee onboarding\n* Attendance at job fairs and occasional fieldwork\n* Control and management of pool staffing to cover absences\n\nREQUIREMENTS\n\n* Bachelor's degree in Industrial Relations, Business Management Engineering (economic administrative areas)\n* Ability to drive standard vehicle and valid driver's license\n* Minimum six months of experience in a similar position\n\nWE OFFER\n\n* Base salary\n* Biweekly grocery vouchers\n* Savings plan\n* Statutory benefits\n\nJob type: Part-time, Contract, Indefinite\n\nSalary: $11,000.00 per month\n\nBenefits:\n\n* Flexible hours\n\nWork location: On-site","price":"$MXN 11,000/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764219676000","seoName":"recruitment-assistant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-villa-garcia/cate-help-desk-it-support/recruitment-assistant-6453613150400212/","localIds":"106","cateId":null,"tid":null,"logParams":{"tid":"1c237c60-0399-4b39-9715-2a900044ed3b","sid":"26793c14-8129-48ff-9333-8a23e7a33015"},"attrParams":{"summary":null,"highLight":["Support recruitment activities","Flexible schedule","Driving license required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Aguascalientes,Aguascalientes","unit":null}]},"addDate":1764188527374,"categoryName":"Help Desk & IT Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1278,1446","location":"C. 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Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico","infoId":"6438873974092912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Intern","content":"Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. \n\nWe are continuously seeking talented and motivated students to join our Internship Talent Pool for future opportunities starting in February 2026\\. \n\nBy applying to this posting, you’ll become part of our Internship Talent Community — meaning your profile will be reviewed and considered for internship openings across different functions and locations as soon as they become available.\nOur internships offer undergraduate students the opportunity to gain real\\-world experience in their field of study. Interns receive hands\\-on, professional experience within a corporate or manufacturing environment, working alongside experienced and industry professionals. As an Intern, you'll collaborate with teams to develop meaningful, real\\-world solutions—because at our company, Innovation and Collaboration That Matter are at the heart of everything we do.\nMain Responsibilities:* Work alongside experienced professionals and cross\\-functional teams.\n* Communicate effectively with colleagues and supervisors.\n* Manage a project assignment that supports department goals.\n* Adapt to different tasks, projects, and learning opportunities.\n* Identify areas for improvement and propose creative solutions.\n* Assist in troubleshooting technical or business challenges.\n* Follow company policies, procedures, and ethical standards.\n* Demonstrate initiative and a willingness to take on responsibilities.\n\n\nMinimum Qualifications:* Currently enrolled in an accredited bachelor’s degree program\n* Fluent English Level\n* Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).\n* Strong analytical and problem\\-solving skills.\n* Effective communication and teamwork abilities.\n\n\nEmployment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.\nDonaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers \\| Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.\nOur policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1763037029000","seoName":"intern","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-villa-garcia/cate-help-desk-it-support/intern-6438873974092912/","localIds":"106","cateId":null,"tid":null,"logParams":{"tid":"85257fde-f9e6-4b1d-a647-81240b9054d7","sid":"26793c14-8129-48ff-9333-8a23e7a33015"},"attrParams":{"summary":null,"highLight":["Gain real-world experience in filtration","Collaborate with cross-functional teams","Develop solutions in a manufacturing environment"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Aguascalientes,Aguascalientes","unit":null}]},"addDate":1763037029226,"categoryName":"Help Desk & IT Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1278,1446","location":"C. 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customer service.\n\nRequirements\n\n**Academic:**\n\n* Degree or near completion in Software Development and Management Engineering or related field.\n\n**Technical:**\n\n* Proficiency in object-oriented programming (OOP).\n* Experience with programming languages such as Java, C\\#, JavaScript, Python, among others.\n* Knowledge of front\\-end development (HTML, CSS, JS frameworks).\n* Experience administering relational databases (MySQL, SQL Server, PostgreSQL).\n* Basic to intermediate knowledge of networks, connectivity, WiFi, and communication protocols.\n* Familiarity with version control tools (Git) is desirable.\n* Ability to analyze processes and propose automation or digital solutions.\n\nInterested candidates should apply\n\nPosition type: Full-time\n\nSalary: $11,000\\.00 \\- $18,000\\.00 per month\n\nWork location: On-site position","price":"$MXN 11,000-18,000/year","unit":"per 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relationships.\n* Work with designated stakeholders to collect and fulfill commitments meeting contractual thresholds.\n* Accurately respond to client inquiries and escalations (via phone, live chat, email, and case management system).\n* Process, maintain, and manage HR transactions and provide support (e.g., talent development, mobility, workforce administration, talent acquisition, case management, HR helpdesk, compensation, etc.).\n* Clarify HR policies and procedures.\n* Manage assigned portions of the process according to Capgemini's methodology and/or agreed transition plan.\n* Organize knowledge-sharing sessions within the team and across teams.\n* Update all required process documentation (process and procedure maps) and other documentation within agreed timelines in the defined support tool.\n* Coordinate with third parties, vendors, and multiple stakeholders.\n* Resolve errors, escalations, and issues in a timely manner.\n* Develop, guide, and train junior team members.\n* 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Oracle HCM, Taleo, SuccessFactors, etc.); ServiceNow preferred.\n* Handle employee requests according to project timelines; manage complex issues raised by the client and provide solutions.\n* Manage client communication and reporting.\n* Excellent work organization and time management skills.\n* Attention to detail and strong analytical abilities.\n* Good communication skills.\n* Daily interaction with clients via phone, chat, and email; resolution of HR-related issues; collaboration with other delivery team members.\n\nIf interested, please apply through this channel and attach your CV.\n\nJob type: Full-time\n\nBenefits:\n\n* Major medical insurance\n* Grocery vouchers\n* Restaurant vouchers\n\nWorkplace: Hybrid remote in 20118, Las Trojes, Ags.","price":"","unit":"per 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We thrive at the intersection of innovation and impact, solving real\\-world problems with cutting\\-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.\n\n**Who We Are**\n\n\nThis role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.\n\n **Job Description** **Your Career**\n\n\nWe are looking for a Manager within our Customer Success Engineering team. You will be responsible for managing a team of Customer Success Engineers (CSE) who enable customer success with our award\\-winning PANW portfolio. In this high growth business, scaling, optimization, dynamic spirit, and sustained performance are the essentials. \n\nAs the CSE Manager, you will drive the team to in\\-depth knowledge of the indicators of success, utilizing data and your analytical aptitudes to guide changes, updates, and improvements. In this role, you will also work closely with the customer CISOs, security architects, security engineers, and development operations teams within mid\\-to\\-large enterprises, so you'll need to feel confident presenting implementation plans to all ranges of technical ability. \n\nReporting to the LATAM Sr Manager, Customer Success for the technical services business, in this role you will lead a team of high performance Customer Success Engineers, distributed across LATAM.\n\n**Your Impact**\n\n* Customer escalation management, triage, prioritize issues, negotiate customer priorities, and manage expectations\n* Develop strong relationships with our sales team, customers, partners and internal teams (TAC, Product Management, Engineering)\n* Build and lead a team of Customer Success Engineers\n* Drive performance metrics \\- CSAT, renewal rate, upsell/cross\\-sell identification, reference\\-ability, adoption, consumption, and customer engagement\n* Ensure customers are maximizing their return on investment by implementing and operationalizing Palo Alto Networks solutions to achieve their objectives\n* Assist customers in implementing custom integrations and workflows into their SOC\n* Directly support customer requests, coordinate, and prioritize timely resolutions\n* Develop a comprehensive understanding of business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs\n* Serve as a customer advocate in influencing product roadmap and improvements\n* Ensure that engineers have the resources and processes necessary to confirm success and sustained performance through release cycles\n* Deliver guidance and direction to the team supporting goals and objectives, maximize engineer opportunity to exceed targets\n* Directly provide appropriate technical and soft skills training along with mentoring\n* Ensure that consistent and standard onboarding training programs are used and delivered effectively\n* Set team and individual goals in\\-line with overall organizational goals\n\n \n\n**Qualifications** **Your Experience**\n\n* 8\\+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting\n* 3\\+ years of experience in people management role\n* Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers, including the ability to work well with client teams at different levels of technical and non\\-technical depth\n* Technical experience in networking or cyber security Industries\n* Public cloud experience is a plus\n* Consistent success working with customer escalations \\- assessing and communicating customer expectations and negotiating resolutions\n* Must be able to travel up to 30%\n\n \n\n**Additional Information** **The Team**\n\n\nOur Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. \n\nYou’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.\n\n**Our Commitment** \n\n \n\nWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.\n\n\nWe are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.\n\n\nPalo Alto Networks is an equal opportunity employer. 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