Technical Support Engineer

Description

Job Summary: Provide comprehensive first-level technical support to all users, ensuring compliance with help desk processes. Key Highlights: 1. Comprehensive first-level technical support 2. Continuous on-site assistance and incident resolution 3. Proficiency with help desk/ticketing tools and operating systems **PERIODICO ESTO is seeking a Technical Support Engineer in San Rafael \- Cuauhtémoc, Ciudad de México** --------------------------------------------------------------------------------------------------- **IT Support Technician** **Objective** Provide comprehensive first-level technical support to all corporate users through continuous on-site assistance, diagnosis, and resolution of incidents, ensuring compliance with help desk processes. Required Profile * Age 20 to 27 years * Technical degree / Bachelor's degree / Engineering degree in Information Technologies or related field * Graduated or with 100% of credits completed (intern) Experience * 1 to 3 years in technical support and user assistance Technical Knowledge * Windows and macOS operating systems. * Hardware and peripheral support. * Proficiency with help desk/ticketing tools. * General knowledge of: * ERP systems * Web platforms * Collaborative tools * Technical fault diagnosis and resolution Key Responsibilities * Register, track, and close all requests via the ticketing system without exception. * Adhere strictly to processes and guidelines defined by GNS. * Avoid handling requests outside official channels. * Manage multiple incidents simultaneously while maintaining order and control. Competencies * Operational discipline * Process adherence * Strong sense of organization and follow-up * Responsibility * Stress tolerance * Service-oriented attitude IMPORTANT: Upload an updated CV with current contact information. **Desired Education Level:** Higher education \- graduated **Desired Experience Level:** Mid-level **Departmental Function:** Technology / Internet **Industry:** Newspaper and News Publishing *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69f237363700003000cec287\&source\=indeed*