Software Technical Support Engineer - Metepec

Description

Job Summary: A prestigious company is seeking a Technical Support Engineer to handle user incidents and requests, either on-site or remotely. Key Highlights: 1. Incident and request handling 2. Management of communication and network protocols 3. Availability to rotate shifts PRESTIGIOUS COMPANY REQUIRES A TECHNICAL SUPPORT ENGINEER Systems Support Technician (software developer) REQUIREMENTS: Minimum 1 year of experience in the systems field Knowledge of communication or network protocols Image loading and cloning Antivirus updates Hard disk error diagnostics Basic introductory programming commands RESPONSIBILITIES: Handle assigned incidents and requests (on-site or remotely), ensuring service level agreements and user support standards are maintained. Respond to all requests and provide timely resolutions. If you are interested and meet the profile, please submit your CV through this channel. WE OFFER: Gross Monthly Salary: $11,500 Statutory Benefits (Social Security, Christmas bonus). Food vouchers: $1,302 Life insurance. Discounts and preferential rates (labs, gyms, optical stores). SCHEDULE: Monday to Saturday (Important: Must be available to rotate shifts) WORK LOCATION: Pedro Asencio No. 8 (Near Galerías Metepec). -Requirements- Minimum Education: Upper Secondary Education – General High School Diploma 1 year of experience Age: between 25 and 40 years Knowledge: Technical support, Systems support, Diagnostics Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist