Welcome aboard! What do you need?: * Minimum 1 year of experience in technical support in Computer Science, Computing, Programming, or related fields. * Knowledge of HTML, Java, C#, C++ * English at a technical level for programming tasks Your main responsibilities will be: * Providing first-level technical support to internal users, resolving incidents and responding to requests promptly and effectively. * Diagnosing and solving hardware, software, and network issues remotely and on-site. * Configuring and maintaining IT devices and peripherals such as computers, printers, and telephones. * Collaborating with other IT team members to resolve more complex issues and participating in continuous improvement projects. At Grupo DECASA, we offer you the best compensation package: * Direct employment contract with the company * Competitive base salary * Clear growth opportunities * Statutory and above-statutory benefits (grocery vouchers, life insurance, savings fund, 30-day bonus) * Grocery vouchers **Availability to work rotating shifts** We’re waiting for you! Highly professional.