Corporate and administrative City: VERACRUZ Publication date: Nov 24, 2025 Schedule: Mon\- Sat 6:00 am\- 2:00 pm Description: General Purpose Ensure that shipment coordination and tracking order processes are carried out according to the Operational Cycles guidelines in order to meet established indicators and satisfy customer needs. Results Main Functions 1\.\- Execute the processes established in the Operational Cycles manual, ensuring proper scanning of incoming and outgoing shipments entering the area, as well as timely handling of Tracking Orders, in order to provide timely customer service. 2\.\- Contact customers whose shipments are missing delivery information, in order to obtain correct data to ensure proper delivery according to the contracted guarantee. 3\.\- Update and send daily reports of processed shipments at the banking operations level, in order to maintain control over all incidents. 4\.\- Provide service and support to external and internal customers. 5\.\- Enter call logs and coordination records into the Shipping Control Agenda system. Decision Making Internal Relationships 1\.\- Supervisor of Safeguarding and Location to execute implemented actions for achieving departmental objectives. 2\.\- Shipping Control Assistants to provide support in coordinating service deliveries. 3\.\- Location Assistants to coordinate services located at CE, CNA, and Safeguarding, achieving customer satisfaction. External Relationships 1\.\- Customers to coordinate delivery of shipments presenting delivery issues and provide updates on requests made by customers. Work Tools PC Education Minimum education: High school diploma Ideal education: High school diploma Specialty area: Customer service, data entry and administration Work experience: 6 months as a documenter or administrative assistant Requires travel: No Additional language: Not necessary Required language: Not necessary Proficiency level: Not necessary Knowledge Profile GENERAL Data capture and information management Direct and telephone customer service Problem solving Information analysis PC operation SPECIFIC Products and services Messaging and package delivery Experience Profile GENERAL 6 months in customer service, information capture and management Competencies Click Intro to display the description of Safety and well-beingSafety and well-being Click Intro to display the description of Results orientationResults orientation Click Intro to display the description of TeamworkTeamwork Click Intro to display the description of Creativity and openness to changeCreativity and openness to change Click Intro to display the description of Customer serviceCustomer service Click Intro to display the description of Business visionBusiness vision Click Intro to display the description of Leadership of work teamsLeadership of work teams