CUSTOMER SERVICE

Description

Job Summary: Transportes ELOLA is seeking a Customer Service representative to manage transportation, customs, and cargo operations, ensuring efficient service. Key Highlights: 1. Plays a key role in the operation and tracking of logistics services. 2. Collaborates with traffic, operations, and customs departments. 3. Professional development and an excellent work environment. **CUSTOMER SERVICE – VERACRUZ (LOGISTICS / CUSTOMS AREA)** **Transportes ELOLA** is seeking a **Customer Service** representative to join our team in Veracruz. We are looking for a candidate with customer service experience in the logistics sector, possessing essential knowledge of **customs clearance and freight transportation**. **Be a key part of our service operations and tracking!** **Job Objective:** Provide customer support and follow-up, ensuring accurate management of operations related to transportation, customs procedures, and cargo movements, guaranteeing efficient and timely service. **Requirements:** * Residency in **Veracruz** (mandatory) * Minimum 4 years of experience in **customer service within transportation, logistics, or customs brokerage companies** * Essential knowledge of **customs procedures** * Knowledge of **freight transportation operations (land and/or port-based)** * Experience in: * **Customs documentation (customs entries, releases, etc.)** * Import and export processes * Container loading and unloading * Container movements and transit times * Proficiency in Excel and logistics/operational systems * Ability to work under pressure and resolve operational incidents **Responsibilities:** * Provide direct customer support regarding the status of their operations * Track shipments, vehicles, and customs procedures * Coordinate with traffic, operations, and customs departments * Validate customs and transportation documentation * Monitor transit times and on-time delivery performance * Address and resolve operational incidents * Maintain consistent communication with customers to ensure timely service **We Offer:** * Competitive salary * Statutory benefits and above-standard benefits * Job stability * Excellent work environment * Continuous training and professional development **Work Location:** Veracruz (on-site) **Contact:** If you are interested in this opportunity, please contact **Aketzali Vázquez** at **5531450782** via WhatsApp or phone call. **Join our team!** Employment Type: Full-time Salary: $14,000\.00 per month Benefits: * Educational support * Salary increases * Savings fund * Discounts and preferential pricing * Company parking * Free parking * Flexible working hours * Medical expense insurance * Life insurance * Cafeteria service * Discounted cafeteria service * Company phone * Complimentary uniforms Work Location: On-site employment