Job Summary: We are seeking a Level 1 Technical Support Engineer to provide assistance and resolution for technical incidents, ensuring efficient and user-oriented service. Key Responsibilities: 1. Handle and follow up on user tickets and incidents 2. Diagnose and resolve hardware and software issues 3. Assertive communication and customer orientation We are looking for a candidate to join our team as a Level 1 Technical Support Engineer. The position aims to provide first-level technical incident support and resolution, ensuring efficient and user-oriented service. **Main Responsibilities:** * Handle and follow up on user tickets and incidents. * Diagnose and resolve hardware and software issues. * Perform preventive maintenance. * Provide remote and on-site support. * Escalate incidents when necessary. * Document solutions and record activities in service tools. **Job Requirements:** * Knowledge of operating systems, networks, and office software suites. * Ability to troubleshoot technical problems. * Assertive communication and customer orientation. * Availability to work on-site. This position is open to **all individuals who meet the technical profile**, without any distinction. The company maintains an absolute commitment to equal opportunity and complies fully with the *Federal Law to Prevent and Eliminate Discrimination*. All candidates will be evaluated solely based on their skills, knowledge, and professional experience. Employment Type: Full-time, Project-based or Fixed-term Salary: $10,000.00 - $12,000.00 per month Benefits: * Life insurance Work Location: On-site employment