Job Summary: We are seeking a support technician to diagnose and resolve hardware and software issues, as well as provide technical support to users. Key Highlights: 1. Opportunities for professional growth and development. 2. Hardware and software problem diagnosis and resolution. 3. Providing technical support and managing quotations with IT vendors. Offer: * Competitive monthly salary ranging from $13,441 to $18,441 * Performance-based bonuses (KPIs). * Opportunities for professional growth and development within the company. * Work schedule: Monday to Friday, from 8:00 am to 6:36 pm. Job Description: * Advanced knowledge of Office applications. * Diagnose and resolve users’ hardware and software problems. * Install and configure hardware and software on computer systems. * Knowledge of and maintenance for servers and security systems. * Provide technical support via CRM and ERP systems, email, or telephone. * Prepare quotations and follow up with IT vendors. * Schedule software updates on servers. * Assist users with remote connections. * Travel to branches as required. * Install and configure security cameras and DVRs. * Knowledge of operating systems and networks. Employment Type: Full-time, Indefinite-term contract Salary: $13,441.56 – $18,441.56 per month Benefits: * Grocery vouchers Work Location: On-site employment