Customer Service Executive Provide proper advice and service to customers regarding their imports for customs clearance of their goods, ensuring compliance with required documentation while safeguarding the agency's license. Provide recommendations for improvements to the service provided to customers. 1\. Receipt of documents assigned by the Operations Management department. 2\. Review of shipping documents. 3\. Data entry of references and customs forms into SIR (Expense Request form for the Marketing department). 4\. Request classification of goods according to established procedures. 5\. Control and tracking of shipments. 6\. Schedule operations according to customer instructions. 7\. Report assigned deposits to accounting with corresponding references. 8\. Coordinate with shipping line documentation department for revalidation of bills of lading. 9\. Coordinate with the traffic department the activities required for each operation (inspections with authorities, pre-arrival processing, deconsolidations, labeling, etc.). 10\. Based on the prior report, verify that photographs taken by the traffic department contain the required information. 11\. Coordinate with relevant departments to ensure timely payment and release of references scheduled for customs clearance. 12\. Follow up on shipment scheduling results in order to report clearance outcomes to the customer. 13\. Notify the Transport and Warehouse Management department of schedules and instructions for receiving shipments. 14\. Attend meetings convened by the Management department. 15\. Generation and review of COVE. 16\. Provide foreign trade advice and support to customers. 17\. Perform any other activities necessary to meet the objectives of the position (training, updates, evaluations, and feedback with customers and business partners). 18\. Consult and apply the company's general policies and procedures. 19\. Coordinate the execution of activities and evidence collection for certification compliance. 20\. Record and update the OPAC system, review statuses, and monitor scheduling lists. Job type: Full-time Salary: $12,000\.00 \- $17,000\.00 per month Benefits: * Discounts and preferential pricing * Company parking * Company phone * Free uniforms * Grocery vouchers Education: * Completed bachelor's degree (Desirable) Experience: * Customer service: 2 years (Desirable) Work location: On-site