Technical Support Analyst

Description

Job Summary: Responsible for ensuring the optimal operation of customer access equipment through technical verification, firmware updates, and physical conditioning. Key Responsibilities: 1. Functional verification and maintenance of customer access equipment. 2. Firmware updates and equipment diagnostics. 3. Inventory management and compliance with quality standards. The incumbent is responsible for guaranteeing the proper operation of customer access equipment (modems and ONTs) through technical verification, firmware updates, and physical conditioning, ensuring each unit meets operational quality standards prior to deployment or reuse in the network. Main Activities: - Functional verification of equipment - Firmware updates - Equipment diagnostics and classification - Cleaning and physical conditioning - Factory reset - Equipment inventory control - Compliance with quality standards . -Requirements- Minimum Education: Higher Education – Bachelor's Degree 1 year of experience Age: 23 years or older Knowledge: Inventory control, Networking, Operating Systems, Technical Support, Diagnostics Keywords: analyst, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist