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We are looking for: CUSTOMER SERVICE ASSISTANT-WAREHOUSE\n\nYour responsibilities:\n\n* Provide specialized customer service.\n* Track scheduled deliveries for the day, week, month using Excel files.\n* Tracking of shipping labels, as well as support in managing package delivery.\n* Organizing and arranging received packages at customer facilities.\n* Generate pickup/delivery labels.\n\nRequirements:\n\n* High school diploma completed.\n* 1 year of experience in in-person customer service or sales.\n* Basic to intermediate knowledge of Office suite (Excel, PowerPoint).\n* Must live near the area.\n\nWork schedule: Monday to Friday from 9 AM to 6 PM, and from 10 AM to 7 PM; two shifts rotate weekly, Saturday from 9 AM to 2 PM. 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service policies.\n\nResponsibilities:\n\n* **Must be able to travel**\n* Site inspections.\n* Attendance at construction meetings.\n* Review of documentary progress.\n* Review of activity reports.\n* Review of incident or special reports.\n* Preparation of site inspection reports.\n* Provide corrections and recommendations to construction supervisors regarding safety and hygiene.\n* Support in delivering safety talks to construction personnel.\n* Attend and participate in site safety meetings.\n* Coordinate workforce attendance on site.\n* Substitute for site supervisors when necessary.\n* Assist in emergency situations on site.\n* Coordinate the site emergency protocol.\n* Support during official authority visits on site.\n* Manage and supply materials and equipment to supervisors.\n* Conduct quarterly performance and quality evaluations for supervisors.\n* Follow up on specific client requirements.\n\nDesirable qualifications:\n\n* Service-oriented attitude.\n* 2 years of experience 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shipments must meet for successful delivery, ultimately closing sales successfully.\n\n**Main Responsibilities**\n\n* Advise customers visiting the sales point by providing information about services, product options, and costs to deliver the best shipping service to the customer.\n* Sell Estafeta services to customers without a shipping label, documenting the transaction through the point-of-sale system to generate sales and profitability for the company.\n* Process shipments that already have an Estafeta shipping label by verifying that packaging, contents, and documentation meet the proper conditions for transport within the Estafeta network, ensuring packages reach their final destination safely and on time.\n* Deliver all \"Ocurre\" (hold-for-pickup) services by confirming the recipient's identity with official identification to ensure delivery to the correct person.\n* Handle money from service sales by collecting payments, safeguarding funds, and depositing them into the bank to ensure timely deposits into Estafeta's account.\n* Return shipments held at the sales point for over 10 days by generating a return label and reintroducing the shipment into the Estafeta network to return undeliverable items to the sender.\n\n**Education**\n\nHigh school diploma or technical degree.\n\nAdministration, Marketing, or related field.\n\n**Knowledge Profile**\n\nOffice Package: basic. 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