SUPPORT COORDINATOR

Description

**OBJECTIVE:** To effectively work full-time as tactical and operational support to Sales, Supply Chain, Finance, Pricing, and Quotations and their processes, meeting internal customer requirements in a timely and cost-effective manner while complying with company policies. **ACTIVITIES AND RESPONSIBILITIES:** * Provide support for Sales, Quotation, Finance, and Supply Chain transactions. The employee will develop or rotate across different processes based on business needs; accordingly, the company will provide necessary training. * Process invoices through to payment completion. Serve as daily support for billing functions. * Support Accounts Payable activities including invoice receipt, processing, verification, reconciliation, bank reconciliation, accounting entries, overdue receivables in the balance sheet, discrepancy resolution, responding to inquiries, and handling invoices ineligible for payment. * Handle payment requests and portal support. * Responsible for supporting the logistics process until customer delivery — order entry, order control, expediting, delivery time management, inventory reporting, consignment replenishment, labor/vending billing, exception handling, and problem resolution according to requirements. * Prepare quotations for CSR and Sales teams per internal policies. Ensure pricing accuracy and competitiveness in pre- and post-sales processes. * Process part activation in the correct warehouse and customer catalog per internal policy. * Update price changes in the system. Prepare and maintain customer-specific price books and costing models in VallenIQ and SXe. * Analyze and prepare customer historical models, forecasts, and trends for product planning and procurement. * Manage inventory (levels and aging). * Collect information related to processes and ensure data quality and statistical analysis. * Identify improvements and optimizations — identify root causes, recommend and implement solutions. Establish/update best practices. * Create, generate, and track reports, dashboards, and other records or KPIs. * Monitor and meet defined KPIs for each process. * Promptly alert on deviations and/or potential risks. * Handle complaints, unsatisfactory service, and establish action plans. * Maintain data integrity and consistency. * Tasks are routine, repetitive, and manual in nature, with minimal complexity or variation. * Support special projects and other required support activities aligned with the position/department and COE operations. * Comply with the Company’s Compliance Program and Code of Conduct. Adhere to the Company’s current Health, Safety, and Environmental procedures. * Know and follow departmental procedures documented in the SGI. Requirements: **EXPERIENCE:**No experience required, but prior professional internships are preferred. Minimum 1 year of experience is a plus — in customer service, supply chain, accounting, pricing, or information management. **KNOWLEDGE:**Basic and preferably applied knowledge in customer service, supply chain, accounting/administration, pricing, and information management. **EDUCATION:** Completed or ongoing Bachelor’s degree/Engineering degree **LANGUAGES:**Advanced English