IT Technical Support

Description

Job Summary: Technical role to ensure the availability, stability, and operational continuity of the technology infrastructure by managing incidents and providing end-user support. Key Responsibilities: 1. Hardware and software incident diagnosis and resolution 2. Remote and on-site technical support 3. Email service configuration and support (Office 365 / Google Workspace) A technical role focused on ensuring the availability, stability, and operational continuity of the technology infrastructure through incident management, equipment configuration, and end-user support in administrative and operational environments. Technical Responsibilities • Hardware (computers, peripherals) and software incident diagnosis and resolution • Installation, configuration, and maintenance of Windows operating systems • Application management (installation, updates, troubleshooting) • Remote and on-site technical support • Basic identity administration (user creation, deactivation, modifications) • Email service configuration and support (Office 365 / Google Workspace) • Connectivity diagnostics (LAN/WAN, WiFi, IP addressing, basic routers) • Execution of backups and implementation of basic cybersecurity controls. -Requirements- Minimum education: Higher education – Bachelor's degree 3 years of experience Languages: Spanish Age: between 25 and 48 years Knowledge areas: Hardware, Operating Systems, End-User Support, Technical Support, Windows People with disabilities: Yes Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist