Job Summary: We are seeking a Technical Support specialist to provide assistance to Apple users, address and resolve issues in a personalized manner, and conduct timely follow-up on services. Key Highlights: 1. Apple user technical support 2. Personalized assistance and problem resolution 3. Timely service follow-up Join the MacStore family! MacStore, Latin America’s leader in Apple product and service distribution (Apple Premium Reseller – APR), invites you to become part of the best team. Our store is looking for: Technical Support · WE OFFER: Base monthly salary: $9,900.00 gross Commissions of 9% to 20% on the total amount of services performed Performance-based bonus Statutory and above-statutory benefits from day one: 100% IMSS contribution Direct employment with the company 17-day year-end bonus, increasing with seniority 12 vacation days plus vacation premium Profit-sharing of up to three months’ salary Life insurance and funeral expense assistance Uniforms Enhanced benefits upon achieving permanent staff status: Apple Certified Macintosh Technician certification Grocery vouchers Punctuality bonus of $1,200 Savings fund Discounts with prestigious brands Christmas bonus Requirements Completed high school or technical degree Minimum 1 year of experience in computer and telecommunications equipment repair Strong interest in customer service and support Residence near the workplace Responsibilities Provide Level 1 and Level 2 technical support to Apple users Deliver personalized assistance and issue resolution Conduct timely follow-up on services performed Promote and sell additional services Meet established performance metrics and indicators Schedule Rotating schedule Monday through Sunday 11:00 a.m. to 8:00 p.m. 12:00 p.m. to 9:00 p.m. One weekday day off. -Requirements- Minimum education: Upper secondary education – General High School 1 year of experience Age: between 18 and 35 years Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist, boutique, store, store, establishment, bazaar, bazaar