*REPUTABLE FINANCIAL INDUSTRY COMPANY.* **COLLECTION SUPERVISOR** Requirements * Minimum education: University degree: Law, preferably complemented by an additional degree such as Bachelor's in Business, Accounting, Finance, or Administration. * Experience in collections. * **Knowledge in Credit Cards (ESSENTIAL)** **Main Responsibilities:** * Set monthly goals for evaluation. * Monitor progress, forecasts, and expenses related to collections. * Develop and schedule labels for new customer plans. * Establish risk controls and update corresponding policies. * Generate monthly reports to validate portfolio management. * Implement tests and adjustments in the preventive collection matrix. * Design strategies to achieve the collection budget. * Monitor availability and functionality of remote channels, detecting incidents or deviations in real time. * Handle and manage disputes and clarifications regarding failed, duplicated, or unrecognized transactions by customers within established deadlines. **Key Competencies:** * Results orientation * Information analysis * Effective communication * Leadership * Risk management * Adaptability * Critical thinking * Proactivity **Required Technical Skills:** * Advanced Excel * Word (SQL) * Proven experience in collections. **We Offer:** **We Offer** * Opportunity to join a solid and growing organization. * Professional development opportunities. * Competitive compensation and additional benefits. * Collaborative and results-oriented environment. * Salary: $21,000 * All statutory benefits * Savings fund (13%) * 100% vacation bonus * Grocery vouchers at 8% of salary * Life insurance * 30-day year-end bonus. * Fixed day off on Sundays * Banking hours. Monday to Friday from 8 AM to 5:30 PM and Saturdays from 8 AM to 2 PM. Contact 3319766272 with Lic. Barbara Nava B. Job type: Full-time Salary: $21,000.00 - $23,000.00 per month Benefits: * Tuition assistance * Savings fund * Option for indefinite contract * Grocery vouchers Work location: On-site employment