Inpro Telecom, a leading company in the telecommunications sector, is seeking a **NOC Monitoring Analyst** for our Network Operations Center to join our team with the objective of monitoring the telecommunications infrastructure, identifying and resolving network issues, and ensuring continuous service availability. **Responsibilities:** * Operate, monitor, and ensure the stability and proper functioning of services. * Proactively detect service failures and work toward their prompt resolution. * Provide support to resolve technical issues related to service failures. * Document and track incidents for each service. * Follow up on cases until the reported failure is satisfactorily resolved. * Prepare requested reports with quality, delivering them on time and as required. * Provide high-quality call handling and excellent customer service. **Requirements:** * Degree in Telecommunications Engineering, Computer Systems, Electronics, or related fields. * **Availability to rotate 12-hour shifts / ***Availability of time.*** * Minimum 6 months of experience in a similar position. * Intermediate theoretical knowledge of Fiber Optics. * Ability to work under pressure and on rotating shifts. * Strong communication and teamwork skills. **We offer:** * Competitive salary based on experience. * Statutory benefits. * Hybrid work arrangement (50% on-site / 50% remote). * Opportunities for professional growth and development. Job type: Full-time Salary: Starting from $12,000.00 per month Benefits: * Salary increases * Option for indefinite-term contract * Remote work Work location: Hybrid remote in 54050, Bosques de México, Méx.