Store Manager - Type C

Description

Position Summary: Oversee daily store operations, lead high-performing teams, manage inventory, and ensure customer satisfaction. Key Highlights: 1. Development of strategies to achieve sales and service KPIs 2. Leadership and training of high-performing teams 3. End-to-end management of store operations and in-store customer experience **Header \- External** ------------------------- Entity: Veracruz Location Type: Tda Orizaba Plaza Faro **Position Objective** --------------------------- * Supervise daily store operations to ensure achievement of sales and customer service KPIs through strategy development. * Be responsible for inventory and asset management. * Ensure proper execution of Our Promise with each of our customers and supervise daily store operations to guarantee compliance with operational management roles, as well as positive results in EBITDA, churn, and revenue. **Key Responsibilities** --------------------------------- * Select and train team members to achieve sales and service KPIs aligned with business needs. Confirm that all staff understand and master commercial offers, promotions, systems, and policies to comply with standards and processes. * Build high-performing teams based on the methodology of Our Promise within stores. Supervise staff to meet and exceed assigned targets, while developing them individually to increase productivity. Supervise in-store sales floor experience and ensure optimal customer experience. * Guarantee proper store operations by remaining on the sales floor, delivering coaching, and using Kronos to appropriately assign staff to high-traffic zones and fulfill business needs and special launch events. Maintain appropriate inventory levels aligned with sales forecasts, and supervise and prevent stockouts. * Master statistical data and key indicators for decision-making, generating an action plan to ensure sales and service performance levels. Develop strategies to achieve KPIs based on observation, analysis of customer traffic, business knowledge, and competitor awareness. * Prevent, detect, and minimize fraud cases by maintaining control over assets, inventory, and store image. Ensure current governmental procedures are in place. * Conduct customer visits as required by operational needs. **Education (Minimum and Desired)** -------------------------------- * Minimum Education: Completed Bachelor’s Degree (Degree and Professional License) Desired Education: Master’s Degree in Sales and/or Administration * *If selected as the candidate and not meeting the required educational level, you must sign a commitment letter to begin and/or complete the required degree level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Desired)** ---------------------------------- **Minimum** 5 years managing quotas, sales teams, budgets, opening new markets and accounts, and managing customer portfolios. **Desired** 7 years in the Communications/Technology sector, managing quotas, sales teams, budgets, opening new markets and accounts, and managing customer portfolios. **Required Licenses/Certifications** ---------------------------------------- NA **Languages (Speaking, Writing, Reading)** --------------------------------- English 50% **Required Computer Software** ---------------------------------- * Office. * CRM (Sales) * AVS. **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, socioeconomic status, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Furthermore, we advance equity of conditions by implementing reasonable accommodations within the workplace.