Technical Support Assistant

Description

Position Summary: We are seeking a Technical and Systems Support Analyst to provide on-site and remote support, equipment maintenance, and assistance with administrative systems and LAN networks. Key Highlights: 1. User technical support and hardware/software maintenance 2. Job stability and professional development in the systems area 3. Service-oriented attitude and problem-solving skills MOST IMPORTANT ASPECTS OF THE POSITION **Technical and Systems Support Analyst** Work Modality On-site | Full-time Flexible schedule and willingness to travel occasionally What will you do? (Key responsibilities) * Provide **user technical support** (on-site and remote). * Address and track **hardware and software incidents**. * Perform **preventive and corrective maintenance** of computer equipment. * Install and configure **PCs, printers, and peripherals**. * Provide basic support for **LAN networks** (routers, switches, access points). * Assist with **administrative systems, point-of-sale systems, and CCTV**. * Document incidents and solutions. * Support operations to ensure **system continuity** Essential Knowledge * Operating systems: **Windows and Linux** (technical level). * Computer equipment maintenance. * Basic LAN networking. * Printer and peripheral support. * Basic knowledge of **SQL (operational)**. * Use of technical tools (cable tester, crimping tool, etc.). * Fundamentals of **cybersecurity and antivirus** Desired Skills * **Service-oriented attitude** and courteous interaction with users. * Strong communication skills. * Responsibility and punctuality. * Problem-solving ability. * Ability to work under pressure. * Proactivity and teamwork Application What do we offer? * Indefinite-term employment contract. * Complimentary uniforms. * Job stability. * Learning and professional development in the systems area Employment Type: Full-time Salary: $9,500.00 - $11,000.00 per month Benefits: * Salary increases * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Company parking * Option for indefinite-term contract * Life insurance * Company-provided mobile phone * Complimentary uniforms Work Location: On-site employment