Receivables Support Representative

Description

Summary: This role involves proactive collections, billing investigations, and customer communication to protect revenue and resolve invoicing issues while maintaining strong customer relationships. Highlights: 1. Focus on protecting revenue and accelerating cash flow 2. Key role in reducing aging balances and improving billing accuracy 3. Opportunity to impact customer relationships through clear communication **Receivables Support Representative****Position Type:** Full\-Time, Remote **Location:** Remote **Working Hours:** U.S. Business Hours **About the Role** We’re hiring a highly detail\-oriented and execution\-driven Receivables Support Representative to help protect revenue, accelerate cash flow, and resolve customer billing issues quickly and professionally. This role is focused on collections follow\-up, billing investigations, customer communication, and Salesforce case management. You will work directly with customers to resolve past\-due balances, investigate invoicing discrepancies, and maintain accurate documentation across all receivables\-related activity. This is not a passive collections role. We’re looking for someone who is persistent, proactive, organized, and comfortable handling high\-volume phone and email communication while maintaining a strong customer experience. You will play a key role in reducing aging balances, improving billing accuracy, and helping maintain healthy customer relationships through clear communication and consistent follow\-through. **What You’ll Own****Collections \& Payment Follow\-Up*** Execute outbound collections calls and email follow\-ups for past\-due accounts * Secure payments, payment commitments, and account resolutions * Maintain a disciplined follow\-up cadence until issues are fully resolved * Track customer commitments, behaviors, and payment activity in Salesforce * Identify opportunities to enroll customers into auto\-pay programs * Help reduce delinquency and aging balances through proactive communication **Billing Investigation \& Case Management*** Investigate billing disputes, invoice discrepancies, and account setup issues * Identify root causes behind invoicing problems and coordinate corrections * Open, manage, and close Salesforce cases with detailed documentation * Ensure all customer interactions, resolutions, and follow\-ups are accurately recorded * Confirm customer understanding and satisfaction before closing billing cases * Escalate complex issues when necessary while maintaining ownership of follow\-through **Customer Communication \& Coordination*** Communicate professionally and confidently through phone and email interactions * Provide proactive updates regarding investigations, payments, and account status * Work cross\-functionally with operations, installation, service, and billing teams to resolve issues * Reduce internal escalations by proactively resolving billing and receivables concerns * Maintain a customer\-first approach while protecting company revenue **Documentation \& Process Improvement*** Maintain accurate and audit\-ready Salesforce records * Track recurring billing or collections issues and identify operational trends * Assist with SOP creation and process improvement initiatives * Present recurring issue patterns and recommendations during team reviews * Support continuous improvement efforts to improve collections efficiency and billing accuracy **What Makes You a Great Fit*** You are persistent and comfortable following up until resolution is achieved * You balance urgency with professionalism and empathy * You are highly organized and disciplined with documentation * You proactively solve problems instead of waiting for direction * You communicate clearly and confidently with customers and internal teams * You thrive in structured, fast\-paced operational environments **Required Experience \& Skills*** Experience in collections, receivables, billing support, or customer account management * Proven ability to manage high\-volume customer communication by phone and email * Experience using Salesforce or similar CRM systems for case management * Strong attention to detail and organizational skills * Strong written and verbal English communication skills * Ability to investigate and resolve billing or payment issues independently * Comfortable managing multiple priorities and follow\-up workflows simultaneously **Preferred Experience*** Experience working in accounts receivable or structured collections environments * Background supporting service, operations, or installation\-based businesses * Experience improving auto\-pay adoption or reducing delinquency risk * Familiarity with root\-cause analysis and operational process improvement * Experience documenting SOPs or recurring issue workflows **What a Typical Day Looks Like** A Receivables Support Representative’s day revolves around collections execution, billing investigation, and customer follow\-through. You will: * Conduct outbound collections calls and payment follow\-ups * Investigate billing discrepancies and account setup issues * Open, manage, and update Salesforce cases * Coordinate internally to resolve invoicing obstacles * Track payment commitments and customer responses * Convert eligible customers to auto\-pay * Document all interactions accurately and completely * Identify trends and contribute ideas for operational improvement In short: you help ensure invoices are paid, billing issues are resolved quickly, and customers remain informed and supported throughout the process. **Key Metrics for Success (KPIs)****Receivables \& Collections Performance*** Completion of daily collections activity targets * Total collections secured (volume and dollar value) * Reduction in aging balances and delinquency rates * Auto\-pay conversion rates **Billing Investigation \& Documentation*** Billing cases resolved accurately and efficiently * Salesforce documentation accuracy and completeness * Reduction in long\-open receivables cases * Timeliness of case resolution and follow\-up **Communication \& Operational Efficiency*** Timely customer and internal communication * Reduction in escalations caused by documentation or follow\-up gaps * Positive collaboration feedback from internal teams **Interview Process*** Initial Screening Call * Video Interview with Pavago Recruiter * Client Interview * Offer \& Onboarding \#Collections \#AccountsReceivable \#Receivables \#BillingSupport \#Salesforce \#CustomerSupport \#RemoteJobs \#CollectionsSpecialist \#AccountsReceivableSpecialist \#FinanceOperations