Tzucacab Retail & Consumer Products Job Listings

MEX-10680-Internal Operations Officer64843353745283120

Indeed

MEX-10680-Internal Operations Officer

* **LOCATION** ------------ Av. Héroes # 227, Quintana Roo Quintana Roo, Mexico * ### **CAREER AREA** GFP_MEX * ### **JOB TYPE** Full time * **JOB ID** ---------- #R65961 Reports to the INTERNAL OPERATIONS Value Stream (Cash Processing and Treasury prior to Vault). Additionally, an Internal Operations Officer will also develop the skills and competencies of a Universal Teller. 1\. **Sorting (from route receipt)** Sort cash and valuables for delivery and receipt to enable processing. Distribute and assign containers from our customers for processing, transfer, or safekeeping. 2\. **Verification** Verify and credit deposits in the system. Verify the physical integrity of containers from their arrival at the Vault until they enter the verification and safekeeping process by capturing supporting documentation—such as seal certificates, cash, and documents contained within the containers—in the relevant system. 3\. **Container Receipt and Batch Generation** Receive containers in good condition, ensuring they are always visible to the corresponding surveillance camera. Distribute containers to different cash-processing lanes via physical handover, based on customer data included in the "Service Order." Capture service documentation in systems, tabulations, reports, and operational records related to cash and valuables. Prepare batches (groupings of containers to be processed per customer and priority). Prepare responsibility-transfer reports and submit them to respective departments for signature. Receive containers, bundles, etc., from processing units for dispatch or vault custody, signing the responsibility-transfer document. *** The Internal Operations Officer is responsible for opening and closing the receipt/dispatch counter, verifying that route personnel are known individuals and authorizing secure container entry into the Vault.** This position requires a firearm license, as it ensures the incumbent can apply appropriate security procedures in case of an incident, having previously received relevant training and instruction.** 4\. **Verification, Selection, and Classification** Open containers according to current procedures. Verify, select, and classify banknotes by quality and denomination; affix signature, name, and date to each strap and bundle, in compliance with standards established by Banco de México. Observe and apply security policies and procedures regarding cash handling, transfer of responsibility, conduct in front of CCTV cameras, access control, information usage, container sealing, preparation of cash allocations, straps, and bundles. Complete discrepancy reports generated during the process. Apply procedures for handling evidence and discrepancies. 5\. **Reporting** Organize and consolidate accounting packages by bank, shift, or processing area. Review information entered into bank systems before submission to prevent data-entry errors that may cause discrepancies. Use systems, counting equipment, computing devices, information tools, and system access credentials correctly. Transmit information and reconcile discrepancies and opening/closing balances with clients. Reconcile operations and cash at the end of each work shift. Perform cleaning of equipment and work areas used during the shift. Support physical audits by conducting physical counts of containers against input/output logs to verify inventory accuracy. **6\.** **Allocation (Route Dispatch)** Prepare the required number of processed bundles for dispatch to routes, based on service logistics and client requirements. Distribute documentation (e.g., into pigeonholes). Such distribution is performed based on documentation details (e.g., client addresses) to assign items to the appropriate route or area. Deliver allocations to routes. See *** in Activity 3: Receipt.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Sales Administrative Assistant64550802628610121

Indeed

Sales Administrative Assistant

Company Description Ennismore, together with its luxury brand SLS Hotels, has developed a magnificent all-inclusive project in the oasis of Playa Mujeres, north of Cancun, Mexico: **SLS Playa Mujeres Cancun, All\-Inclusive Collection**. Our all-inclusive resort features **498 luxurious rooms**, along with an impressive selection of **18 restaurants** and a rejuvenating spa. Perfect for adults seeking a getaway as well as families looking for connection and adventure, this hotel offers a world of extraordinary experiences in Cancun, providing a wide range of services and activities designed for travelers of all ages. This project is not for those seeking simplicity. At Ennismore we are ambitious, and this project is a clear example of that. If you're looking to make your mark while we expand our presence in Mexico, build an exciting hotel with an exceptional offering, and collaborate with some of the brightest and most talented professionals in the world of luxury and lifestyle hospitality, this could be the perfect opportunity for you. Job Description At **SLS Playa Mujeres**, a luxury resort renowned for excellence in service and hospitality, we are seeking a **Sales Administrative Assistant** to provide direct support to the sales team in operational, administrative, and customer follow-up tasks. The primary objective is to ensure proper organization, documentation, and information flow within the department, contributing to the area's efficiency and the successful closure of sales opportunities. **MAIN RESPONSIBILITIES** * Provide administrative support to the Sales Director and sales team. * Manage schedules, appointments, internal and external meetings. * Prepare basic quotations, presentations, and sales proposals. * Follow up on client, agency, and corporate account inquiries. * Update databases, sales reports, forecasts, and departmental documentation. * Administer contracts, letters, agreements, rooming lists, and group blocks. * Coordinate site inspections: logistics, tours, and materials. * Handle correspondence, calls, emails, and general support for department operations. * Ensure compliance with brand image, communication standards, and protocols. Requirements * Organized, meticulous individual with strong administrative skills. * Excellent verbal and written communication. * Ability to work under pressure and manage multiple tasks simultaneously. * High level of professionalism, service orientation, and positive attitude. * Minimum of **1 to 2 years** of experience in an administrative role (ideally in hospitality or sales). * Intermediate to advanced English (basic ability to assist foreign guests). * Proficiency in Excel, Word, PowerPoint, and corporate email. * Experience with systems such as Opera, Delphi, or CRM is desirable. Additional Information * The opportunity to join an innovative, fast-growing international group committed not only to building new hotels but also to creating a global brand. * The chance to challenge convention and work in a creative and rewarding environment. * Being part of a team passionate about delivering exceptional hospitality experiences and exploring new destinations with every opportunity. * A competitive compensation package and multiple opportunities for growth and development.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

SUPERVISOR DE OPERACIONES 'A'64525834379905122

Indeed

SUPERVISOR DE OPERACIONES 'A'

Logistics and operations City: QUINTANA ROO Publication date: Nov 22, 2025 Schedule: DAY SHIFT Description: **SUPERVISOR DE OPERACIONES ‘A’**Position ObjectiveSupervise and control operational processes and cycles by managing human, material, and technical resources in accordance with company policies and standards, ensuring that all domestic and international shipments are routed, sorted, dispatched, and directed to their destinations to meet established service guarantees with the customer.Key job functions or activities:1\. Supervise personnel to ensure proper weighing, sorting, routing, and labeling of each shipment.2\. Ensure availability of necessary equipment and tools for daily operations.3\. Supervise, control, and direct assigned operational staff.4\. Develop training and development programs for supervised personnel.5\. Determine pre-alerts issued to locations, informing them of the volume of incoming cargo.6\. Prepare and deliver return indicators to the Shipment Control department.7\. Implement contingency plansRequirementsEducation: Bachelor's degree in Administration, Logistics, Commerce, or related fieldSpecialization area: Logistics or supply chainWork experience: 1 yearTravel required: YesValid Driver's License.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Internal Operations Officer64524744454531123

Indeed

Internal Operations Officer

* **LOCATION** ------------ Av. Uaxactun Reg. 97 Mz.5, Lote 16, Quintana Roo Quintana Roo, Mexico * ### **CAREER AREA** GFP\_MEX * ### **JOB TYPE** Full time * **JOB ID** ---------- \#R66477 Will follow the value stream of INTERNAL OPERATIONS (Value Processing and Treasury, previously Vault). Additionally, an Internal Operations Officer will also develop the skills and competencies of a Universal Cashier. 1\. **Sorting (from route reception)** Sort cash and valuable documents upon receipt for delivery and processing. Distribute and assign containers from our clients for processing, transportation, or safekeeping. 2\. **Verification** Verify and confirm deposits in the system. Check the physical integrity of containers from their arrival at the Vault until they enter the verification and safeguarding process by recording supporting documents verifying seals, cash, and documents contained in the containers within the corresponding system. 3\. **Container Reception and Batch Generation** Receive containers in good condition, ensuring they are always visible to the appropriate camera. Distribute containers to different value processing lines through physical handover, based on customer data contained in the 'Service Order'. Record service vouchers in systems, spreadsheets, reports, and operation records related to cash and valuable documents. Prepare batches (groups of containers to be processed per client and priority). Generate responsibility transfer reports and have them signed during handover processes. Receive containers, bundles, etc., from processing units for dispatch or vault custody, signing the responsibility transfer document. \*\*\* **The Internal Operations Officer is responsible for opening and closing the reception-dispatch window, verifying that route personnel are authorized and allowing secure container entry into the vault.****This position requires carrying a firearm, as the officer must ensure that, in case of an incident, they can apply the appropriate security procedures for which they have received prior training and instruction.** 4**. Verification, Selection, and Classification** Open containers according to current procedures. Verify, select, and classify banknotes by quality and denomination, placing signature, name, and date on each strap and bundle according to standards established by Banco de México. Observe and apply security policies and procedures regarding cash handling, responsibility transfer, behavior under CCTV surveillance, access control, information usage, container sealing, preparation of allocations, straps, and bundles. Complete discrepancy reports generated during the process. Apply procedures for handling evidence and discrepancies. 5\. **Reporting** Organize and compile accounting packages by bank, shift, or processing area. Review data entered into bank systems before submission to prevent input errors that could cause discrepancies. Use systems, counting equipment, computers, information, and system access credentials correctly. Send information and reconcile differences and incoming/outgoing balances with clients. Perform end-of-shift reconciliation of operations and cash. Clean equipment and work areas used during the shift. Assist in audits by physically verifying container counts against entry/exit logs to confirm accuracy. **6\.** **Allocation (Route Dispatch)** Prepare processed bundle quantities for dispatch to routes according to service logistics and client requirements. Distribute vouchers (on checklists). This distribution is based on voucher information (customer addresses) to assign them to the appropriate route or area. Deliver allocations to routes. See \*\*\* in Activity 3\. Reception.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

10676 - Universal Teller64524743436291124

Indeed

10676 - Universal Teller

* **LOCATION** ------------ Av. Uaxactun Reg. 97 Mz.5, Lote 16, Quintana Roo Quintana Roo, Mexico * ### **CAREER AREA** GFP\_MEX * ### **JOB TYPE** Full time * **JOB ID** ---------- \#R65109 GENERAL RESPONSIBILITIES * In the deposit verification process, work under the concept of continuous flow and partial withdrawals, with hourly workload demands. * Execute processes of receiving, processing, storing, and dispatching in compliance with established controls for each activity within each process. * Complete discrepancy reports whenever differences occur during cash processing. * Maintain cleanliness of equipment and work area used during the work shift. According to the value stream that INTERNAL OPERATIONS will follow, the stages through which a Universal Teller may perform: SORTING * Empty disorganized cash from large containers for manual sorting. * Unfold and straighten cash before placing it into dispatch containers, ensuring no cash falls to the floor or is left inside containers. VERIFICATION * Open containers according to current standardized procedures. * Verify and count the amount of cash (coins and bills) contained in the containers, using available machinery and manually when necessary. * Ensure physical amounts match the stated amount on the accompanying deposit slip. * Properly record the transaction in the system, crediting deposits. BATCH PREPARATION * Prepare workloads for tellers who are verifying cash. * Batches are groups of containers reserved for processing, categorized by bank, complexity, customer, and priority. * Distribute and assign batches to other tellers for processing. SELECTION AND CLASSIFICATION * Select and separate bills by quality and denomination using available machinery, and manually when necessary. * Identify and consistently follow control guidelines to ensure traceability throughout processing. * Classify and band processed bills according to standards established by Banco de México and the company. * Sign and stamp bands for bundling. * Assemble bales. A bale consists of 10 bundles, each bundle containing 100 bills of the same denomination and series. CASH PREPARATION (PROVISIONING) * Prepare containers with cash according to customer requests and service logistics (routes). RECEIVING AND DISPATCHING * Receive containers in the vault area from cash transportation personnel, ensuring constant compliance with established procedures for container registration and segregation of duties. * Deliver containers for dispatch or vault custody. * Transport or secure containers within the vault. * Capture and register voucher data into the SICOP and PROCESA systems to ensure correct container flow during processing. DATA CONTROL * Apply procedures for handling discrepancies and evidences. * Send information and reconcile differences, as well as incoming and outgoing balances with customers. * Organize and compile accounting packages by bank, shift, or processing area. * Review data entered into bank systems before submission to prevent data entry errors that could cause discrepancies. * Contribute to the reconciliation of operations and cash at the end of the work shift.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Indeed

Leisure Sales Manager

Company Description We are looking for a **Leisure Sales Manager** to join **SLS Playa Mujeres Cancun, All\-Inclusive Collection** based in Cancun. Ennismore, with its luxury brand SLS, is currently undertaking a magnificent all\-inclusive project in the oasis that is Playa Mujeres, just north of Cancun, Mexico. Opening is planned for this November 2024\. Introducing the newest gem of dazzling luxury to reach Cancun’s Playa Mujeres area: our all\-inclusive hotel offers 500 luxurious keys, complemented by an impressive array of 18 distinct Food \& Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to Cancun, providing an array of amenities and activities tailored for travelers of all ages. This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into Mexico, build an exciting hotel with lots to offer, and work with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you. Job Description The **Leisure Sales Manager** is responsible for proactively generating new business, provides account management for new and existing accounts and works with other sales team members to meet and exceed monthly revenue goals. Will also be responsible for the preparation and execution of action plans, negotiation of rates/contracts and qualifying customers. **What you'll do...** * Lead hotel’s sales efforts with key leisure market accounts * Obtain up to 50\-75 new key\-prospects, on a weekly basis * Builds client base through outside sales calls, sales blitzes, cold calling, prospecting, direct mail, networking, and referrals. * Manage day to day customer support with key agency accounts * Maintain prospect, independently solicit and book business, focus on customer relationships to achieve optimum market share * Identify and pursue prospective transient business from free market information, as well as information from purchased lead sources, analyzing historical and other statistical information (market segment, account mix goals), participating in conducting customer interviews and preparing customer call analysis report * Identifies gap periods (30/60/90 days \& beyond), recommends targeted sales \& marketing * Demonstrate a thorough knowledge of the CRS system and GDS system * Maintain product knowledge at all times including all relevant rate structures and promotional offers * Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction * Upon closing, coordinate and follow\-up with other hotel departments to ensure delivery of superior guest service * As directed, compile and input market intelligence information to the Sales Information Management System * Conducts site tours and represent the hotel at trade shows, promotional and business events, focusing on all markets, local and national * Maintains effective involvement with key community organizations * Achieve established room nights and revenue as outlined by the agreed upon goals * Any other reasonable duties as assigned by the supervisor or manager * We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service Qualifications * Bachelor’s Degree preferred * Minimum three (3\) years of sales experience in similar sized operation required, preferably in an upscale and/or lifestyle brand hotel or luxury resort * All\-inclusive experience strongly preferred * Must have comprehensive knowledge of food and beverage, catering sales, conference service and marketing management experience, guest relations and etiquette * Excellent verbal and written communication skills. Fluent in Spanish and English. * Basic understanding of legal contract language * Proven team leader with a high level of energy and motivation with a proven track record of living the company's values * A proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel \& Outlook * You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. * You combine analytical and methodical thinking with high attention to detail and a solution\-focused approach. * You have a solid understanding of local legal compliance requirements. * You make people feel good \- your team, guests and colleagues alike. You make a positive impact. * You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. * You take ownership of important issues, solve problems, and make effective decisions. * You learn quickly and adapt to SLS’s unique culture. * You are humble and open to ideas. We leave our ego at the door and help get things done. * You’re up for doing things differently and trying (almost) everything once. Additional Information **What's in it for you...** * The opportunity to join an innovative, fast\-growing, international group that’s committed to not just building new hotels but building a global brand. * The chance to challenge the norm and work in an environment that is both creative and rewarding. * Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. * A competitive package and plenty of opportunity for development. * Discounts across the entire Ennismore family of brands.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

MEX-10676-Universal Cashier64353097934466126

Indeed

MEX-10676-Universal Cashier

* **LOCATION** ------------ Av. Uaxactun Reg. 97 Mz.5, Lote 16, Quintana Roo Quintana Roo, Mexico * ### **CAREER AREA** GFP\_MEX * ### **JOB TYPE** Full time * **JOB ID** ---------- \#R65110 GENERALES * In the deposit verification process, work under the concept of continuous flow and partial withdrawals, with hourly workload assignments. * Execute the processes of reception, processing, storage, and dispatch in compliance with established controls for each activity within each process. * Fulfill the completion of discrepancy reports when differences occur during cash processing. * Apply cleaning to equipment and work areas used during the work shift. According to the Value Stream that INTERNAL OPERATIONS will follow, the stages through which a Universal Cashier may perform: SORTING* Empty disorganized cash from large containers to be manually sorted. * Unfold and spread out cash before placing them into dispatch containers, avoiding cash falling on the floor or any banknotes remaining inside the container. VERIFICATION* Open containers according to current standardized procedures. * Verify and count the amount of cash (coins and banknotes) contained in the containers, using available machinery and, where applicable, manually. * Ensure that physical amounts match the stated amount on the accompanying deposit receipt. * Properly record the transaction in the system, crediting deposits. BATCH ASSEMBLY* Prepare workloads for cashiers who are verifying. * Batches are sets of containers reserved for processing by bank, complexity, client, and priority. * Distribute and assign batches to other cashiers for processing. SELECTION AND CLASSIFICATION* Select and separate banknotes by quality and denomination using available machinery, and manually when necessary. * Identify and always comply with control guidelines to ensure traceability throughout processing. * Classify and band processed groups of banknotes according to standards established by Banco de México and the company. * Sign and stamp bands for bundling. * Assemble bundles. A bundle consists of 10 straps, each strap containing 100 banknotes of the same denomination and series. ALLOCATION (PREPARATION)* Prepare containers with cash according to customer requests and service logistics (routes). RECEPTION AND DISPATCH* Receive containers in the vault area from cash transportation personnel, ensuring constant compliance with established procedures for container registration and segregation of duties. * Deliver containers for dispatch or vault custody. * Transport or safeguard containers within the vault. * Capture and register voucher data in the SICOP and PROCESA systems to ensure correct container flow during processing. DATA CONTROL* Apply procedures for handling evidence and discrepancies. * Send information and reconcile discrepancies and incoming and outgoing balances with clients. * Organize and compile accounting packages by bank, shift, or processing area. * Review data entered into bank systems before submission to prevent data entry errors that could cause discrepancies. * Contribute to the reconciliation of operations and cash at the end of the work shift.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Indeed

OPERATIONS ASSISTANT

Logistics and operations City: QUINTANA ROO Publication date: 5 Nov. 2025 Schedule: Daytime Description: 1. Execute route reconciliations for TR2 and TR1 routes. Verifying that all routes leaving/arriving at the COP have the same number of items entering/exiting, whether collected, delivered, or both, and ensuring the Operator signs acceptance for any discrepancies. To prevent theft of items. 2. Obtain information regarding items with reconciliation discrepancies in TR1 and TR2. Identifying each waybill with an incident, questioning the operator, and requiring immediate delivery of that item. To guarantee that all items continue their flow within the Estafeta network and maintain traceability. 3. Issue records for all items remaining on the platform. Registering, locating, and managing all shipments pending departure to route on the platform. To physically identify items on the platform and ensure all items have a pending status recorded on the system. 4. Analyze fuel efficiency performance for TR2 routes. Conducting daily audits to monitor fuel loading (high and low performance). To provide information to the supervisor to prevent fuel misuse and theft. 5. Report to the Supervisor the results of TR1 and TR2 reconciliations and fuel efficiency audits. Documenting and sending the daily report upon completion of reconciliations and fuel performance audits. So the supervisor can take corrective and/or preventive actions with operators/routes experiencing issues to avoid recurrence.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary