Tzucacab Program & Project Management Job Listings

GEX Manager - Apertura Paradisus Cancun (37161)64525368406658120

Indeed

GEX Manager - Apertura Paradisus Cancun (37161)

***“The world is yours with Meliá”*** Discover a limitless path at Meliá, where growth and development opportunities are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family It's about experiencing one of the most exciting journeys of your life, a journey in which inspiration and personal and professional growth accompany you every step of the way. **Discover some of the benefits we offer:** * **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Feel proud to belong to Meliá—we are proud of you! MISSION: The Guest Experience Manager is the highest responsible for the department within the hotel, ensuring compliance with product, service, and image standards to achieve maximum customer satisfaction, always offering unique and personalized experiences, and committed to achieving excellence in customer satisfaction and optimizing economic and human resources under their responsibility. **What will I have to do?** * Act as the brand spokesperson at the hotel, ensuring optimal implementation of attributes, standards, and manuals applicable to their department, as well as monitoring compliance across other areas, defining improvement plans when necessary. * Oversee the guest experience, personalizing their stay, anticipating their needs, and exceeding their expectations. * Implement various customer experience management tools, as well as monitor and analyze Voice of the Customer results, ensuring achievement of set objectives and defining improvement plans if needed. * Define and implement the guest digital experience during their stay according to the global strategy. * Manage customer incidents, following established protocols. * Adapt standards subject to local customization of the product. * Conduct negotiations with external suppliers, following established product guidelines. * Define, develop, and implement the hotel’s Sensory Architecture strategy regarding lighting, décor, scent, and background music, ensuring compliance across different areas. * Approve material orders following established product guidelines for optimal economic resource optimization, ensuring effective inventory control within their department. * Define, implement, and manage the Experience and/or Event Program strategy as applicable. * Define, implement, and manage the Entertainment program strategy if applicable. * Manage and supervise the Guest Service Line team (if applicable), ensuring efficient compliance with established standards and services for the department to achieve final customer satisfaction. * Manage and supervise the Guest Services / Concierge / Butler and Destination Concierge teams (if applicable), ensuring efficient compliance with established standards and services for the department to achieve final customer satisfaction. * Seek and analyze competitive information to maintain the hotel’s positioning. * Research and develop innovative experiences and services to keep the hotel at the forefront. * Manage hotel seasonal closure and reopening processes. * Coordinate, implement, and analyze pilots determined within their area. **What are we looking for?** University degree, preferably in Tourism or Hospitality, Marketing, or similar. Local language (depending on the geographical location of the property) and Advanced English. External candidates: 3 years in a similar position within the hospitality sector. Internal candidates: Minimum 2 years of experience in the Guest Experience Department as Manager in hotels with more than 450 rooms. Background in Guest Experience leadership. Background in Quality and/or Brand Standards roles. **At Meliá, we are all VIP** Outstanding professionals who make everyday operations easier and exceptional. From newcomers to the most experienced, they all possess unique and important qualities that make working at Meliá a constant growth opportunity and a passport to building your future wherever you want. Our warmth, closeness, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling of belonging to a great family that values people like you—**VIP** people. *At Meliá Hotels International, we commit to equal opportunities between women and men in the workplace, supported by management commitment and principles embedded in our Human Resources policies. Likewise, we promote throughout the entire workforce a corporate culture committed to effective equality and raise awareness about the need for joint and global action.* *We strengthen our commitment to equality and diversity, avoiding any kind of discrimination, particularly related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our workforce are fundamental to our success as a global company.* *Additionally, we support sustainable growth in our sector through a highly socially responsible human team. In this regard, our motto is “****Toward a sustainable future, from a responsible present****.” Thanks to all our collaborators, we make it possible.* If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Indeed

Entertaiment Manager

Entertaiment Manager What will I be doing? Plan, direct, and oversee all entertainment activities and programs with the aim of providing memorable experiences for customers, strengthening the company's image and positioning, and promoting visitor or guest satisfaction and loyalty. Main Functions and Responsibilities 1\. Planning and Coordination * Design and execute the annual entertainment plan in line with the company's strategy. * Coordinate events, shows, recreational activities, tournaments, presentations, and special celebrations. * Supervise technical production (sound, lighting, stage design, logistics). 2\. Personnel Management * Select, train, and supervise the entertainment staff. * Assign shifts, roles, and responsibilities. * Promote teamwork, creativity, and team motivation. 3\. Budget Control * Prepare and manage the area's budget. * Manage contracts with suppliers, artists, and external agencies. * Ensure the efficient use of resources. 4\. Customer Service and Service Quality * Ensure that entertainment programs meet quality and safety standards. * Resolve incidents or complaints related to events or activities. * Assess customer satisfaction and propose continuous improvements Academic Background: * Bachelor's degree in Hotel Management, Tourism, Communication, Event Production, Performing Arts, or related fields. * Preferred: postgraduate studies in entertainment management or event management. Experience: * Minimum 3 to 5 years in similar positions in hotels, resorts, parks, cruises, or entertainment centers. Skills: * Leadership and effective communication. * Creativity and innovation. * Customer orientation. * Teamwork. * Strategic planning. * Ability to work under pressure. What will I be doing? Plan, direct, and oversee all entertainment activities and programs with the aim of providing memorable experiences for customers, strengthening the company's image and positioning, and promoting visitor or guest satisfaction and loyalty. Main Functions and Responsibilities 1\. Planning and Coordination * Design and execute the annual entertainment plan in line with the company's strategy. * Coordinate events, shows, recreational activities, tournaments, presentations, and special celebrations. * Supervise technical production (sound, lighting, stage design, logistics). 2\. Personnel Management * Select, train, and supervise the entertainment staff. * Assign shifts, roles, and responsibilities. * Promote teamwork, creativity, and team motivation. 3\. Budget Control * Prepare and manage the area's budget. * Manage contracts with suppliers, artists, and external agencies. * Ensure the efficient use of resources. 4\. Customer Service and Service Quality * Ensure that entertainment programs meet quality and safety standards. * Resolve incidents or complaints related to events or activities. * Assess customer satisfaction and propose continuous improvements Academic Background: * Bachelor's degree in Hotel Management, Tourism, Communication, Event Production, Performing Arts, or related fields. * Preferred: postgraduate studies in entertainment management or event management. Experience: * Minimum 3 to 5 years in similar positions in hotels, resorts, parks, cruises, or entertainment centers. Skills: * Leadership and effective communication. * Creativity and innovation. * Customer orientation. * Teamwork. * Strategic planning. * Ability to work under pressure.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Assistant Director of Finance64147365334531122

Indeed

Assistant Director of Finance

Assistant Director of Finance The role aims to be recognized as trusted advisors in the hotel / hotels. This role supports the finance lead to attract and retains best\-in\-class finance professionals. This role assists in developing their finance team and enables them to Thrive. The role communicates with impact, ensures a robust control and compliance environment and supports to enable the EMEA finance management company value proposition, which is attractive to existing and new owners. The role partners within the hotel / hotels to maximize profit for our shareholders and owners and executes EMEA Operations Finance innovations and projects to deliver an industry leading efficient finance organization. **What will I be doing?** The Assistant Director of Finance will support all activities performed by the Director of Finance, to include but not limited to, understanding and driving financial performance, ensuring timely and accurate financial reporting and month\-end closing activities, co\-ordinating and reviewing monthly financial statements in accordance with Generally Accepted Accounting Principles (GAAP), Uniform System of Accounts and Hilton policies and procedures. Specifically, you will be responsible for performing the following tasks to the highest standards: * Ensure a smooth operation of all hotel finance activities in full compliance with the policy, regulatory and contractual framework. * Business partner with all hotel finance team members and the Hotel Management team, and supports the Director of Finance in developing excellent working relationships across a broad range of internal and external stakeholders, including Commercial, IT, Procurement, Operations, Shared Service Centers (where applicable), Owners and Assett Managers as well as Regional Operations Finance. * In absence of the Director of Finance, the Assistant Director of Finance will assume responsibilities of the department lead. Support the Director of Finance to develop best\-in\-class hotel Finance teams, including participation in all relevant Finance development programs. * **What are we looking for?** * Ability to analyze large volume of complex financial information from many sources and create reports, forecasts, and projections * Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate * Ability to proactively identify and prevent potential problems * Ability to help develop problem solving skills among direct reports and other team members as appropriate * Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities * Ability to manage and develop staff * Detail oriented and organized * Ability to develop presentations and effectively present to all levels of company, hotels \& owners * Strong communication and negotiation skills (all levels of management and external customers) * Proficient in MS Excel, Word and Outlook with the ability to quickly learn new programs when required Additional Preferences: * University degree in Accounting or Finance **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary