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Hospitality & Tourism in Tzucacab

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Hospitality & Tourism

Tzucacab

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Location:Tzucacab

Category:Hospitality & Tourism

Bar Supervisor64842134920579120

Bar Supervisor A Bar Supervisor oversees the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. **What will I be doing?** As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards: * Maintain an effective bar service with an emphasis on high quality, efficient service * Check that Guest service standards are set, implemented and monitored, and continuously evaluated * Set\-up of the outlet in accordance with the pre\-determined standards of the operation * Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly * Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it * Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied * Ensure all Team Members are impeccably presented and adhere to the correct uniform standards * Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures * Complete all necessary administration in accordance with Company procedures relating to all staff members * Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques **What are we looking for?** A Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * A warm personality, attentive and smartly presentable * An ability to listen and respond to demanding Guest needs * Excellent leadership, interpersonal and communication skills * Accountable and resilient * Committed to delivering high levels of customer service * Ability to work under pressure * Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Customer Service experience in a supervisory capacity * Passion for delivering exceptional levels of Guest service * A basic level of IT proficiency **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Banquet Captain64840926306051121

Banquet Captain

Company Description Ennismore, together with its luxury brand SLS Hotels, has developed a magnificent all-inclusive project at the Playa Mujeres oasis, north of Cancún, Mexico: **SLS Playa Mujeres Cancún, All\-Inclusive Collection**. Our all-inclusive resort features **498 luxurious rooms**, plus an impressive selection of **18 restaurants** and a rejuvenating spa. Perfect for adults seeking a getaway as well as families desiring connection and adventure, this hotel offers a world of extraordinary experiences in Cancún, delivering a wide variety of services and activities designed for travelers of all ages. This project is not for those seeking simplicity. At Ennismore, we are ambitious—and this project is a clear example of that ambition. If you seek to make your mark while expanding our presence in Mexico, to build an exciting hotel with an exceptional offering, and to collaborate with some of the brightest and most talented professionals in the global luxury and lifestyle hospitality industry, this could be the perfect opportunity for you. Job Description Efficiently and professionally execute and support banquet event operations, ensuring service excellence aligned with SLS brand luxury standards and Ennismore corporate policies, guaranteeing full guest satisfaction and proper setup, service, and breakdown of events. * Execute banquet event setup, service, and breakdown according to established standards and individual event specifications. * Verify that equipment, furniture, glassware, china, linens, and service stations are complete, clean, and in optimal condition. * Deliver professional, attentive, and personalized service to guests and clients during events. * Support coordination with kitchens, bars, and other departments to ensure smooth event execution. * Adhere to the hotel’s prescribed service timing and presentation protocols. * Maintain cleanliness, order, and safety in work areas, function rooms, and storage areas before, during, and after events. * Address special requests and escalate any issues or complaints to the Banquet Captain or Supervisor. * Comply with the hotel’s and relevant authorities’ hygiene, safety, and food handling regulations. * Assist in managing and maintaining banquet-area assigned equipment. Qualifications * Completed high school diploma (preferred) * Minimum 1–2 years of experience in banquets, events, or food and beverage service—preferably within luxury or large-scale hotels. * Basic banquet service techniques. * Event setup and equipment handling. * Customer service orientation and teamwork. * Organizational skills and ability to follow instructions. * Intermediate English (preferred). Additional Information * The opportunity to join an innovative, fast-growing international group committed not only to building new hotels but also to creating a global brand. * The chance to challenge convention and work in a creative, rewarding environment. * Become part of a passionate team dedicated to delivering exceptional hospitality experiences and exploring new destinations at every opportunity. * A competitive compensation package and multiple opportunities for growth and development.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Banquet Manager64840907449859122

Banquet Manager

Company Description We are seeking a **Banquet Manager** to join **SLS Playa Mujeres Cancún, All-Inclusive Collection.** Ennismore, with its luxury brand SLS, is undertaking a magnificent all-inclusive project in the oasis of Playa Mujeres, just north of Cancún, Mexico. We introduce this stunning new luxury gem in Playa Mujeres, Cancún. Our all-inclusive resort features 500 luxurious rooms, complemented by an impressive array of 18 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking an escape and families yearning for connection and adventure, this resort brings a world of extraordinary experiences to Cancún—offering a wide range of amenities and activities designed for travelers of all ages. This project is not for the faint of heart. At Ennismore, we are ambitious—and this project perfectly exemplifies that spirit. If you’re looking to leave your mark while we further expand across Mexico, build an exciting hotel with much to offer, and work alongside some of the best and brightest in the luxury hospitality industry, this could be the perfect fit for you. Job Description * Collaborate closely with Senior Leadership, the Executive Team, and the Sales & Events department to understand the event calendar and specific requirements for setup, service, and culinary offerings. * Plan, coordinate, and execute all operational aspects of banquet events—including meetings, weddings, conventions, and social gatherings. * Supervise, train, and evaluate the banquet team, ensuring adherence to luxury service, presentation, and hospitality standards. * Ensure effective communication among kitchen, service, events, sales, and external vendors for flawless execution. * Address, resolve, and promptly follow up on guest inquiries, special requests, and complaints—ensuring high levels of satisfaction. * Oversee that work areas, ballrooms, storage spaces, and equipment remain clean, organized, and in optimal operating condition. * Manage the Banquets department budget—controlling costs, optimizing resources, and preparing forecasts, financial reports, and performance analyses. * Coordinate and establish strategic relationships with external vendors (food & beverage, décor, audiovisuals, entertainment, and additional staffing), ensuring compliance with quality and safety standards. * Ensure compliance with safety, hygiene, civil protection regulations, and internal hotel policies. * Participate in internal and external audits related to brand standards, quality, and operations. * Propose continuous improvements to processes, services, and experiences to elevate the hotel’s event offerings. Qualifications * Bachelor’s degree in Tourism, Hospitality, Culinary Arts, Business Administration, or a related field. * Minimum 4–5 years of banquet operations experience in luxury or ultra-luxury hotels. * Prior experience in leadership or managerial roles. * Experience planning and executing large-scale events. * Budget management and financial analysis skills. * Vendor management and negotiation experience. * Knowledge of luxury service standards. * Leadership, effective communication, and attention to detail. * English: Advanced (mandatory) Additional Information **What awaits you...** * The opportunity to join an innovative, fast-growing international group committed not only to building new hotels but also to creating a global brand. * The chance to challenge the norm and work in an environment that is both creative and rewarding. * Being part of a passionate team dedicated to crafting exceptional hospitality experiences and exploring new destinations with every opportunity. * A competitive compensation package and abundant development opportunities.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Bar Manager64696149810562123

Bar Manager A Bar Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. **What will I be doing?** As a Bar Manager, you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards: * Maintain an effective bar service with an emphasis on high quality, efficient service. * Check that Guest service standards are set, implemented and monitored, and continuously evaluated * Set\-up of the outlet in accordance with the pre\-determined standards of the operation * Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly * Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it * Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied * Ensure all Team Members are impeccably presented and adhere to the correct uniform standards * Evaluate the performance of the Team ensuring the highest standards of service are given at all times * Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner * Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar * Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures * Adhere to the Company disciplinary policy when necessary * Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence * Complete all necessary administration in accordance with Company procedures relating to all staff members * Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office * Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques * Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained * Meet or exceed the monthly drink profit margin target **What are we looking for?** A Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Customer Service experience in supervisory or above capacity * A warm personality, attentive and smartly presentable * An ability to listen and respond to demanding Guest needs * Excellent leadership, interpersonal and communication skills * Accountable and resilient * Committed to delivering high levels of customer service * Ability to work under pressure * Flexibility to respond to a range of different work situations * A medium level of IT proficiency is required It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Previous experience in similar role * Passion for delivering exceptional levels of Guest service **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

People & Culture Director64525799081603124

People & Culture Director

Company Description Ennismore, with its luxury brand **SLS Hotels**, has developed a magnificent all\-inclusive project in the oasis of Playa Mujeres, just north of Cancún, Mexico: **SLS Playa Mujeres Cancún, All\-Inclusive Collection**. Our all\-inclusive resort features **498 luxurious rooms**, along with an impressive selection of **18 restaurants** and a rejuvenating spa. Perfect for both adults seeking a getaway and families looking for connection and adventure, this hotel brings a world of extraordinary experiences to Cancún, offering a wide range of services and activities tailored to travelers of all ages. This project is not for the faint of heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make a mark as we expand in Mexico, build an exciting hotel with so much to offer, and collaborate with some of the brightest and most talented professionals in luxury lifestyle and hospitality, this could be the perfect opportunity for you. Job Description Lead the overall People \& Culture strategy for SLS Playa Mujeres, ensuring an organizational culture aligned with the values of **SLS, Ennismore, and Accor**. This role is responsible for building high\-performing teams, ensuring legal and corporate compliance, and delivering exceptional employee experiences throughout the pre\-opening, opening, and operational phases of the hotel. **Key Responsibilities** * Ensure all leaders and team members understand and embody the values of SLS, Ennismore, and AIC. * Design and execute the onboarding process across all hiring phases, guaranteeing a premium and consistent experience. * Coordinate and facilitate corporate trainings such as SLS/Ennismore Induction, Personal Best Training, and other brand programs. * Foster a positive, collaborative, and performance\-driven work environment. * Strengthen talent development through training plans, cross\-training initiatives, and leadership programs. * Ensure full compliance with Mexican labor laws, corporate policies, internal processes, and union regulations. * Oversee administrative processes including terminations, absences, lateness, onboarding, and offboarding. * Manage internal investigations and maintain accurate documentation. * Work closely with the GM, VP People \& Culture Americas, RVP P\&C, and VP of Openings. * Participate in regional meetings and build strong connections within the Ennismore/Accor network. * Collaborate with key departments: Finance, Sales, Marketing, Revenue, PR, and Legal. * Ensure smooth and consistent communication between corporate and property teams. * Participate in P\&L reviews, forecasting discussions, and alignment on hotel goals and priorities. Qualifications **Expected Outcomes** * Build a fully staffed team aligned with luxury standards and a stable work environment. * Implement all corporate processes efficiently and in full compliance. * Ensure the hotel operates with a strong, service\-driven culture. * Serve as a trusted link between property, ownership, and corporate teams. **Professional Profile** * Previous experience as Director or Senior Manager of Human Resources/People \& Culture in luxury hospitality. * Strong knowledge of Mexican labor law, union relations, and compliance processes. * Exceptional communication skills, emotional intelligence, and the ability to influence executive\-level leaders. * Advanced English required. Additional Information* The opportunity to join an innovative, fast\-growing international group, committed not only to building new hotels but also to creating a global brand. * The chance to challenge the norm and work in an environment that is both creative and rewarding. * Becoming part of a team that is passionate about delivering exceptional hospitality experiences and exploring new locations with every opportunity. * A competitive package and plenty of opportunities for growth and development.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

F&B Director64520959537026125

Company Description Ennismore, with its luxury brand **SLS Hotels**, has developed a magnificent all\-inclusive project in the oasis of Playa Mujeres, just north of Cancún, Mexico: **SLS Playa Mujeres Cancún, All\-Inclusive Collection**. Our all\-inclusive resort features **498 luxurious rooms**, along with an impressive selection of **18 restaurants** and a rejuvenating spa. Perfect for both adults seeking a getaway and families looking for connection and adventure, this hotel brings a world of extraordinary experiences to Cancún, offering a wide range of services and activities tailored to travelers of all ages. This project is not for the faint of heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make a mark as we expand in Mexico, build an exciting hotel with so much to offer, and collaborate with some of the brightest and most talented professionals in luxury lifestyle and hospitality, this could be the perfect opportunity for you. Job Description Oversee the full, high\-level operation of all hotel food and beverage outlets, ensuring luxury standards, exceptional culinary experiences, profitability, regulatory compliance, and overall guest satisfaction within an all\-inclusive environment. * Lead the daily operations of all outlets: restaurants, bars, room service, banquets, and support areas. * Ensure full compliance with SLS brand standards and luxury service guidelines. * Oversee setups, service flow, timing, and presentation of food and beverage offerings. * Guarantee premium, high\-quality culinary experiences aligned with the property’s luxury concept. * Manage guest feedback, complaints, and surveys, implementing prompt corrective actions. * Monitor uniformity, service excellence, and hospitality standards across all F\&B teams. * Develop and manage the annual departmental budget. * Oversee cost controls, inventory management, purchasing, and waste reduction. * Track key performance indicators: cost per guest, average check, inventory turnover, and labor productivity. * Recruit, train, and motivate culinary, bar, sommelier, and service teams. * Implement development plans, ongoing training, and performance evaluations. * Foster a professional, ethical, and growth\-oriented work environment. * Ensure compliance with all applicable regulations and internal standards, including NOM, COFEPRIS, and Distintivo H. * Oversee food handling, hygiene, sanitation, storage practices, and safety protocols. * Lead internal and external audits. * Collaborate with Executive Chefs and mixologists to develop innovative menus. * Create strategies to enhance guest satisfaction and optimize costs within the all\-inclusive model. * Coordinate special events, culinary experiences, and SLS signature offerings. Qualifications* Bachelor’s degree in Hospitality Management, Culinary Arts, Tourism, or a related field. * Specialized training in Food \& Beverage Management preferred. * 5–7 years of leadership experience in luxury hotels (all\-inclusive experience strongly preferred). * Proven experience managing high\-volume operations (300\+ rooms). * Experience leading large, multicultural teams. Additional Information* The opportunity to join an innovative, fast\-growing international group, committed not only to building new hotels but also to creating a global brand. * The chance to challenge the norm and work in an environment that is both creative and rewarding. * Becoming part of a team that is passionate about delivering exceptional hospitality experiences and exploring new locations with every opportunity. * A competitive package and plenty of opportunities for growth and development.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Complex Group Sales Manager (Conrad Tulum & Waldorf Astoria Riviera Maya)64327841535619126

Complex Group Sales Manager (Conrad Tulum & Waldorf Astoria Riviera Maya)

Complex Group Sales Manager (Conrad Tulum \& Waldorf Astoria Riviera Maya) A Groups and Events Manager is responsible for overseeing the Sales Coordinators and the Groups Coordinator working with the Hotel to achieve pre\-established goals. Responsible for maximizing sales results Hotel Groups and Events. **What will I be doing?** As a Groups and Events Manager, you will work following the development of the Groups and Sales Coordinators team who will attend the events in the hotel, always validating the quality and efficiency of our services and also should do the following tasks with the higher standards: Specifically, the Groups and Events Manager will perform the following tasks to the highest standards * Supervise the Sales Coordinators work to deliver our standard services to our customer and achieve our financial goal * Visit the customer with the Sales Manager to guarantee the success of the biggest groups and events * Get involved with the negotiations for groups and events to maximize the results * Coordinate the “function meeting” with the vital information about the groups and events that will happen in the next 10 days * Be responsible for the weekly communication meeting with the coordinators * To know and promote the hotel facilities and also to have the knowledge of our competitors’ strengths and weakness * Organize the hotel’s visit and attend the unexpected requests * Be the contact between the client and the hotel staff, when it’s necessary * Team work and total cooperation with the Sales Managers and Revenue Management to ensure that the entire sales process is completed and up to date * Update daily the sales activities on the hotels systems, ensuring that information is correct and consistent to be in the Groups Report * Review rates, groups, deadlines and waiting lists * Review commission reports for groups, events and Food and Beverage * To be part of special activities, such as: secretaries cocktails, welcome dinner for groups, etc. * Make sure that all the request should be answered in 24 hours * Keep yourself informed about the clients and engage the relationship with them * To keep a nice work environment and good communication in the department and also with the other departments in the hotel to ensure compliance with Brand Standards and ensuring customer/guest satisfaction * Comply with the stipulated times and adapt to changes according to the hotel's operation’s needs * To know and promote the hotel’s activities and events **What are we looking for?** A Groups and Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Complete Graduate Degree or MBA in Management, Hospitality or Marketing * Fluent English and a second language desirable * Previous sales and events / banquets, preferably in Hotel, and positions of leadership and supervision teams * Critical analysis to strategically evaluate the sales of shares to be taken * Ability to analyze and manage multiple tasks * Ability to Manage Stress situations, always promoting a constructive and positive attitude * Knowledge of Product and Marketing, such as: Politics, Operation and Structure of Hotel, supervision and organization of team members * The ability to solve problems quickly and efficiently * Sense of organization and planning * Good written and verbal communication **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Director of Leisure Cluster (Conrad Tulum & Waldorf Astoria Riviera Maya)64327841518593127

Director of Leisure Cluster (Conrad Tulum & Waldorf Astoria Riviera Maya)

Director of Leisure Cluster (Conrad Tulum \& Waldorf Astoria Riviera Maya) ### **Director of Leisure Sales** A **Director of Leisure Sales** manages the leisure segment of the hotel’s sales and marketing strategy by recommending targeted growth initiatives, monitoring performance, and ensuring the property is competitively positioned within the leisure travel marketplace. ### **What will I be doing?** As **Director of Leisure Sales**, you are responsible for working closely with the Senior Management Team to drive leisure segment revenue and expand relationships with key leisure partners and distribution channels. This role focuses on increasing business from individual travelers, OTAs, tour operators, travel consortia, and wholesale partners. You will also lead and develop a high\-performing leisure sales team. Specifically, you will be responsible for performing the following tasks to the highest standards: * Develop and execute a comprehensive leisure sales and marketing plan that supports the overall business goals and is tailored to leisure market trends and seasonality. * Identify and capitalize on opportunities to drive leisure bookings, including promotions, partnerships, and targeted campaigns. * Build strong relationships with key accounts in the leisure segment including wholesale, OTA, retail travel agencies, luxury travel advisors, and tour operators. * Negotiate and prepare leisure contracts in line with current pricing strategies and market demand. * Monitor and optimize performance of leisure packages, promotions, and contracted accounts, adjusting strategy as needed in collaboration with Revenue Management. * Represent the hotel in leisure\-focused industry events, trade shows, and roadshows to increase exposure and drive demand. * Work closely with the Revenue, Marketing, Reservations, and Front Office teams to ensure rate parity, promotional alignment, and exceptional guest experiences. * Train, mentor, and lead the leisure sales team to ensure strong account management, client service, and proactive sales efforts. * Analyze leisure market trends and competitor activity to ensure the hotel maintains a strong position and adjusts strategies proactively. * Prepare monthly reporting on leisure segment performance, key initiatives, and ROI for senior management and ownership. * Collaborate with marketing to ensure all leisure communications, digital presence, and sales tools reflect the property’s positioning and value proposition. * Attend internal and external meetings as a key representative for leisure sales, contributing insights and strategies to overall hotel initiatives. ### **What are we looking for?** A **Director of Leisure Sales** serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should demonstrate the attitude, behaviors, skills, and values that follow: * Positive attitude and excellent communication skills * Passion for delivering exceptional customer service, especially within the leisure travel segment * Strong leadership skills, with a clear ability to inspire, manage, and motivate a team to exceed targets * Solid analytical skills to understand leisure market trends, booking patterns, and competitor activity, and to respond strategically * Proven sales capabilities and a desire to coach and mentor the team in effective selling techniques * Excellent organizational and planning abilities, especially in managing seasonal leisure demand and long\-term contracting * Professional appearance and grooming standards * Flexibility to adapt to various work situations and market changes * Ability to perform under pressure, including during high\-demand periods or during frequent travel * Demonstrated experience in a leisure sales role with a track record of successfully managing key accounts and closing business ### **It would be advantageous in this position for you to demonstrate the following:** * Deep knowledge of the local and international leisure markets * Familiarity with hospitality distribution channels such as OTAs, FITs, wholesale, and luxury consortia * A passion for sales, relationship management, and target\-driven performance * A relevant degree in Sales, Business Development, Hospitality Management, or a related field from a recognized academic institution **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Transportation Manager64317350375169128

Transportation Manager

Transportation Manager **Transportation Manager** A Transportation Manager is responsible for overseeing all transportation services provided by the hotel, ensuring an exceptional experience for guests and team members, while optimizing logistics operations, evaluating performance, and aligning staffing with service demands. **What will I be doing?** As a Transportation Manager, you will be responsible for managing all hotel\-related transportation services to deliver a seamless and excellent experience to guests and internal clients. You will also be expected to optimize scheduling, maintain safety standards, and ensure operational efficiency. Specifically, you will be responsible for performing the following tasks to the highest standards: * Oversee daily transportation operations, guest shuttles, and internal logistics * Ensure exceptional service levels and timely coordination of transportation services * Evaluate guest satisfaction and implement improvements based on feedback * Monitor fleet condition, cleanliness, and maintenance to ensure safety and compliance * Optimize route planning, fuel usage, and operational costs * Maintain strong communication with hotel departments, guests, and third\-party transport providers * Ensure staffing levels are aligned with business needs * Provide ongoing training and development for transportation staff * Conduct regular team meetings and follow up with action plans * Address performance concerns in line with company policies and procedures * Recruit, lead, and support the professional growth of the transportation team * Ensure full compliance with hotel policies, traffic regulations, and health and safety standards **What are we looking for?** A Transportation Manager serving Hilton brands is always working on behalf of our Guests and in collaboration with other Team Members. To successfully fulfill this role, you should demonstrate the following attitude, behaviors, skills, and values: * Strong knowledge of the hotel, hospitality, or service industry * Proven success in transportation or logistics operations, with the ability to drive results, control costs, and build guest loyalty * Excellent communication skills * Outstanding leadership abilities to inspire and lead a successful team * Managerial experience in transportation, logistics, or mobility within hotels or hospitality centers **It would be advantageous in this position for you to demonstrate the following qualifications and distinctions:** * Degree or diploma in Hospitality Management, Logistics, or a related field * Passion for delivering exceptional levels of guest service **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

CUSTOMER SOLUTIONS ASSISTANT64289092849923129

CUSTOMER SOLUTIONS ASSISTANT

Customer service City: QUINTANA ROO Publication date: Oct 27, 2025 Schedule: 8 AM TO 5 PM FROM MON TO FRI, SAT FROM 8 Description: CUSTOMER SOLUTIONS ASSISTANT Position Objective Contribute to timely handling of requests entering the shipping control department by generating administrative reports and verifying data to coordinate shipments, consistently meeting indicators to improve customer satisfaction. Job Functions or Activities. 1. Handle assigned Service Reports promptly 2. Report on services entering Shipping Control 3. Make timely calls to customers regarding shipments entered into Shipping Control 4. Generate reports for shipments requiring them 5. Daily physical reconciliation of delivery and return manifests for local routes Requirements Education: High School or Technical Career in Administration or related field Customer Service: 6 months experience Problem solving, personnel management Office courier software: basic level. Indicator tracking What we offer you * A competitive salary * A variable compensation scheme * Above-standard legal benefits * A career development plan within the company

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Director of Revenue Management642814769570581210

Director of Revenue Management

Company Description Ennismore, with its luxury brand **SLS Hotels**, has developed a magnificent all\-inclusive project in the oasis of Playa Mujeres, just north of Cancún, Mexico: **SLS Playa Mujeres Cancún, All\-Inclusive Collection**. Our all\-inclusive resort features **498 luxurious rooms**, along with an impressive selection of **18 restaurants** and a rejuvenating spa. Perfect for both adults seeking a getaway and families looking for connection and adventure, this hotel brings a world of extraordinary experiences to Cancún, offering a wide range of services and activities tailored to travelers of all ages. This project is not for the faint of heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make a mark as we expand in Mexico, build an exciting hotel with so much to offer, and collaborate with some of the brightest and most talented professionals in luxury lifestyle and hospitality, this could be the perfect opportunity for you. Job Description Lead the comprehensive Revenue Management strategy for SLS Playa Mujeres, maximizing overall revenue, profitability, and commercial performance. The Director of Revenue Management will be responsible for defining, coordinating, and executing pricing, distribution, and inventory strategies to optimize all business opportunities across short\-, mid\-, and long\-term horizons. This role plays a key part in strategic decision\-making alongside the General Manager and Executive Committee, ensuring full alignment with the luxury lifestyle standards of SLS and Ennismore. **Key Responsibilities** * Develop and implement a holistic Revenue Management strategy to maximize RevPAR, ADR, occupancy, and total revenue per guest (TRevPAR). * Analyze demand patterns, consumer behavior, and market trends to anticipate opportunities and mitigate risks. * Oversee rate and inventory management across all distribution channels (direct, OTA, GDS, DMCs, tour operators, agencies, and corporate). * Develop and monitor key performance indicators (KPIs) such as forecast accuracy, pick\-up pace, segmentation, and variance analysis. * Lead the forecasting and annual budgeting processes, ensuring accuracy and alignment with financial and business goals. * Collaborate closely with Sales, Marketing, E\-commerce, and Reservations teams to ensure a unified commercial strategy that drives profitability. * Optimize the business mix and market segmentation to maximize each segment’s contribution. * Ensure effective utilization and optimization of Revenue Management and distribution systems (RMS, CRS, PMS, Channel Managers, BI tools, etc.). * Conduct competitive benchmarking and market trend analysis to maintain a strong position within the luxury segment. * Participate in executive and strategic meetings with the General Manager, providing insights, analysis, and actionable recommendations. * Foster a culture of data\-driven decision\-making, innovation, and continuous improvement within the Revenue team. * Maintain close communication with the Ennismore Corporate Revenue Team to ensure alignment with global strategies and brand policies Qualifications * Bachelor’s degree in Hospitality Management, Finance, Economics, Tourism, or a related field (MBA or Master’s degree preferred). * Minimum of 5 years of experience in a senior Revenue Management leadership role within luxury or all\-inclusive resorts. * Proven expertise in strategic pricing, distribution management, and revenue optimization. * Proficiency in leading Revenue Management systems and tools (Duetto, IDeaS, SynXis, Opera, TravelClick, etc.). * Strong analytical, financial, and strategic thinking skills with the ability to translate complex data into actionable strategies. * Deep understanding of the luxury hospitality market, guest behavior, and global industry trends. * Advanced proficiency in English (oral and written); French or another language is a plus. * Excellent leadership and communication abilities with experience managing cross\-functional teams. * Results\-oriented, innovative, and highly focused on operational excellence and guest experience. Additional Information* The opportunity to join an innovative, fast\-growing international group, committed not only to building new hotels but also to creating a global brand. * The chance to challenge the norm and work in an environment that is both creative and rewarding. * Becoming part of a team that is passionate about delivering exceptional hospitality experiences and exploring new locations with every opportunity. * A competitive package and plenty of opportunities for growth and development.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

General Manager (Hilton Tulum Riviera Maya)638443656945951211

General Manager (Hilton Tulum Riviera Maya)

General Manager (Hilton Tulum Riviera Maya) A General Manager for Hilton All Inclusive Hotels is responsible for managing the **Hilton Tulum All Inclusive** team and overall targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures. **What will I be doing?** As a General Manager you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. Will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards: * Manage ongoing profitability of your hotels, ensuring revenue and guest satisfaction targets are met and exceeded. * Lead in all key property issues including capital projects, customer service, and refurbishment. * Ensure all decisions are made in the best interest of the hotels and Hilton. * Deliver achievable hotels budgets and set other short\- and long\-term strategic goals for the complex property. * Provide effective leadership to hotel team members. * Lead in all aspects of business planning. * Comply with and exceed Hilton Brand Service Standards. * Ensure costs are controlled and revenue opportunities are effectively sourced and delivered. * Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. * Hold regular briefings and communication meetings with the HOD team. * Respond to audits to ensure continual improvement is achieved. A General Manager for Hilton All Inclusive Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: * Experience as General Manager within a similar quality hotel. * Degree or diploma in Hotel Management or equivalent. * All\-Inclusive and high\-volume operation experience. * Possess strong commercial acumen, with experience in increasing profitability. * Experience managing budgets, revenue proposals, and forecasting results in a similar sized property. * Excellent leadership skills. * Exceptional communication skills. * In\-depth knowledge of the hotel/leisure/service sector. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * General Management experience in a similar quality hotel. **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! **What it is like working for Hilton?** Hilton, the \#1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the and to learn more about what it’s like to be on Team Hilton! It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please if you require an accommodation during the application process.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Complex Group Sales Manager638443657489951212

Complex Group Sales Manager

Complex Group Sales Manager **Complex Group Sales Manager – Waldorf Astoria Riviera Maya \& Conrad Tulum Riviera Maya** Join the team behind two of Hilton’s most iconic luxury resorts in Mexico. The **Waldorf Astoria Riviera Maya** and **Conrad Tulum Riviera Maya** are looking for a **Complex Group Sales Manager** to drive group sales across both properties. **This position is based in Mexico City**, with a strong focus on the Mexico and Latin America markets. As part of our Sales team, you will represent two extraordinary resorts where bold design, refined service, and authentic cultural experiences set the stage for unforgettable group events. This is a unique opportunity to build your career with Hilton while showcasing the very best of the Riviera Maya to clients across the region. ### **What will I be doing?** A Complex Group Sales Manager is responsible for securing group business by building and establishing strong relationships with customers. Hilton is looking for a dynamic professional who is well\-rounded, business\-minded, and passionate about luxury hospitality. Specifically, you would be responsible for performing the following tasks to the highest standards: * Research, solicit, and generate new group opportunities through proactive sales efforts, maximizing room revenue streams to meet and exceed lead generation goals. * Represent both properties in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. * Develop and execute business strategies by analyzing historical, current, and future market trends to capture the maximum amount of group revenue. * Collaborate with Hilton Worldwide Sales and internal partners to secure business opportunities. * Develop and execute plans to engage in outside sales calls, client meetings, tradeshows, and customer events. * Maintain an updated pipeline of business opportunities aligned with both short\- and long\-term objectives for the hotels. * Represent the hotels in all client interactions, including preparing proposals, conducting site inspections, and executing contracts. * Coordinate customer specifications (including rooms, food and beverage, and meeting space requirements) via Delphi FDC, ensuring accuracy and compliance with Hilton standards. * Negotiate contracts and agreements that both achieve the hotels’ financial goals and strengthen customer relationships. ### **What are we looking for?** As the **Complex Group Sales Manager** for Waldorf Astoria Riviera Maya \& Conrad Tulum Riviera Maya, you will represent the pinnacle of luxury hospitality, building strong relationships with clients and showcasing two extraordinary resorts. To succeed in this role, you should demonstrate the following qualifications and skills: * Minimum of 2 years of hotel sales or hospitality\-related experience; luxury experience preferred. * Advanced level of English (written and spoken * Demonstrated success in group sales, with strong prospecting and negotiation skills. * Experience with Delphi FDC preferred, along with proficiency in Microsoft Office Suite. * Strong analytical and organizational skills to evaluate market opportunities and manage multiple priorities effectively. * Ability to stay composed and solution\-oriented under pressure while maintaining a client\-focused approach. * Excellent communication skills—both written and verbal—delivered with professionalism, clarity, and influence. * Knowledge of Mexico and Latin America markets highly desirable. **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

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