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Specifically, your responsibilities will include, but are not limited to, the following:\n\n* Support effective daily operations of the Entertainment department\n* Assist in meeting and exceeding revenue targets\n* Help ensure operations remain within the annual departmental budget\n* Manage and respond to guest and member feedback to drive continuous improvement\n* Coordinate with other hotel departments and local partners to enhance the entertainment offering\n* Ensure guests and members receive friendly, engaging, and consistent personalized service from all team members\n* Support the recruitment, training, supervision, and development of the Entertainment team\n* Assist in responding to internal and external audits to ensure ongoing improvement\n* Maintain awareness of department security regarding cash, merchandise, and equipment, ensuring all procedures are followed\n* Ensure compliance with health, safety, and COSHH regulations, and enforce applicable rules and guidelines for guests and members\n\n### **What are we looking for?**\n\n\nAn Assistant Manager of Entertainment serving our brand is always working on behalf of our Guests and collaborating with fellow Team Members. 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For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. 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Specifically, you will be expected to perform the following duties to the highest standards:\n\n* Adhere to the group sales and yield policies to **maximize revenue** and optimize occupancy.\n* **Develop and maintain** a comprehensive client and account database.\n* **Identify, generate, and develop** new sales leads, establishing strong business relationships with potential and existing clients.\n* **Research market trends**, monitor competitor activities, and stay informed about local and regional events to identify new business opportunities.\n* Handle **administrative and reporting tasks** as directed by the Management Team.\n* Maintain and manage a detailed **group and event calendar** to maximize space utilization and profitability.\n* Build and nurture **strong relationships** with clients, guests, and internal teams to fully understand their needs and deliver outstanding service.\n* **Conduct site inspections and hotel show rounds** for potential clients, showcasing facilities and services.\n* Oversee the **complete administration and execution** of all confirmed group bookings and events.\n* **Participate in hotel and brand promotional activities** to enhance visibility and drive group business.\n\n### **What are we looking for?**\n\n\nA **Complex Group Sales Executive** serving Hilton brands is always working on behalf of our Guests while collaborating closely with fellow Team Members. To successfully perform in this role, you should demonstrate the following attitudes, behaviors, skills, and values:\n\n* Strong **organizational and administrative skills**\n* A **positive attitude** and **excellent communication abilities**\n* **Commitment to delivering exceptional customer service**\n* **Confidence and professionalism** in all client interactions, including over the phone and in person\n* Advanced **computer literacy and IT proficiency**\n* **Professional appearance and grooming standards**\n\n\nIt would be advantageous in this position to demonstrate the following capabilities and distinctions:\n\n* **Experience with hotel property management systems** (such as OnQ, Delphi, or Opera)\n* **Previous experience** in **Group Sales**, **Conference \\& Events**, or **Revenue Management** functions\n* A **relevant degree** in **Business, Hospitality, or a related field** from an accredited institution\n\n **What will it be like to work for Hilton?** \n\n\n\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full\\-service hotels and resorts to extended\\-stay suites and mid\\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1763246114000","seoName":"complex-group-sales-executive-waldorf-astoria-riviera-maya-conrad-tulum","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tzucacab/cate-event-management/complex-group-sales-executive-waldorf-astoria-riviera-maya-conrad-tulum-6441550269657912/","localIds":"23","cateId":null,"tid":null,"logParams":{"tid":"b461f930-221d-4b1f-b7c9-9ee702e825c2","sid":"36a028f1-dd97-4c89-96e4-01d9df652508"},"attrParams":{"summary":null,"highLight":["Maximize revenue through group sales","Develop client relationships and leads","Manage event calendars and bookings"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Dziuché,Quintana Roo","unit":null}]},"addDate":1763246114816,"categoryName":"Event Management","postCode":null,"secondCateCode":"marketing-communications1","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1281,1408","location":"V6R2+JR Dziuché, Quintana Roo, Mexico","infoId":"6437799379661012","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Leisure Sales Manager","content":"Job Description \n\nResponsible for growing existing accounts and generating new business to ensure that revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel’s performance in the marketplace.\n\n**Duties \\& Functions:**\n\n* Direct and manage all transient sales activities to maximize revenue for the hotel\n* Prepare, implement and compile data for the strategic sales plan, monthly SMART goals, annual goals, sales, forecasts and other reports as directed/required\n* Develop rates, and deployment strategies through review of competitive data, demand analysis and mix management\n* Participate in sales presentations, property tours and customer meetings\n* Conduct and attend business review meetings, strategic sales meetings, management meetings and other meetings as required/ requested\n* Represent the hotel in community and industry organizations and events\n* Participate as team player with other key executive members\n* Be a leader and role model to all team members\n* Administer and ensure timely completion of all activities of the Sales Department\n* Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team\n* Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies\n* Meet or exceed established goals\n* Coordinate transient bookings to maximize profits\n* Initiate and follow up on leads\n* Monitor production of all top accounts and evaluate trends within said market\n* Coordinate all non\\-group transient sales solicitations to maximize market mix\n* Assist in the preparation of required reports in a timely manner\n* Participate weekly sales meetings and daily line ups\n* Devising or modifying procedures to solve process problems that will result in more efficient\n* Any other reasonable duties as assigned by the supervisor or manager.\n* We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.\n\n**ADDITIONAL RESPONSIBILITIES**\n\n* Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.\n* Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.\n* Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.\n* Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.\n\n \n\nQualifications \n\nThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.\n\n* Bachelor’s Degree preferred\n* Minimum four years of sales leadership experience in similar sized operation required, preferably in an upscale or lifestyle brand hotel\n* Must have comprehensive knowledge of food and beverage, catering sales, conference service and marketing management experience, guest relations and etiquette\n* Basic understanding of legal contract language\n* Proven team leader with a high level of energy and motivation with a proven track record of living the company's values\n* An intermediate to proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel \\& Outlook is preferred\n* Enter and locate work related information using computers and/or point of sale systems\n* Ability to spend extended lengths of time viewing a computer screen\n* Possess a gracious, friendly, and fun demeanor\n* Ability to multitask, work in a fast\\-paced environment and have a high level attention to detail\n* Maintain positive and productive working relationships with other employees and departments\n* Ability to work independently and to partner with others to promote an environment of teamwork\n* Must be able to stand or walk a minimum eight\\-hour shift.\n\n \n\nAdditional Information \n\nWhat's in it for you...\n\n* The opportunity to join an innovative, fast\\-growing, international group that’s committed to not just building new hotels but building a global brand.\n* The chance to challenge the norm and work in an environment that is both creative and rewarding.\n* Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.\n* A competitive package and plenty of opportunity for development.\n* Discounts across the entire Ennismore family of brands.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762953076000","seoName":"leisure-sales-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tzucacab/cate-event-management/leisure-sales-manager-6437799379661012/","localIds":"23","cateId":null,"tid":null,"logParams":{"tid":"1d623489-3db4-4c61-bbda-bf17532346b2","sid":"36a028f1-dd97-4c89-96e4-01d9df652508"},"attrParams":{"summary":null,"highLight":["Grow accounts and generate new business","Lead sales team and maximize revenue","Competitive package with development opportunities"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Dziuché,Quintana Roo","unit":null}]},"addDate":1762953076535,"categoryName":"Event Management","postCode":null,"secondCateCode":"marketing-communications1","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1281,1408","location":"V6R2+JR Dziuché, Quintana Roo, Mexico","infoId":"6435561287104212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Complex Weddings Sales Manager","content":"Complex Weddings Sales Manager\n\n\nThe Complex Weddings Sales Manager is responsible for achieving revenue targets and ensuring the successful planning and execution of weddings \\& social events at the hotel. This role plays a key part in the profitability and prestige of weddings and social events in accordance with the hotel’s annual sales and marketing strategy.\n\n\n**Adhering to the hotel’s yield policy for weddings and events to maximize revenue and profitability.**\n\n**Collaborating with Sales and Events teams to define and optimize wedding packages and pricing strategies.**\n\n**Managing relationships with third\\-party vendors, ensuring compliance with hotel standards and delivering an exceptional experience for clients.**\n\n**Supporting the hotel’s commercial strategy and contributing to the achievement of departmental sales goals.**\n\n**Analyzing the local competitive landscape to implement strategies that position the hotel as a top wedding destination.**\n\n**Developing and training the weddings team in sales techniques, service standards, contract negotiation, and flawless event coordination.**\n\n**Building strong relationships with couples and clients to fully understand their needs and deliver tailor\\-made experiences.**\n\n**Building strong relationships with couples and clients to fully understand their needs and deliver tailor\\-made experiences.**\n\n**Participating in promotional activities, bridal expos, and relevant marketing events.**\n\n**Produce and present regular updates on sales team performance to hotel owners and senior management.**\n\n\n**Support Activities**\n\n\nAdditionally, they must carry out any other duties assigned that are inherent to the nature of the position.\n\n**Other Activities**\n\n\nThey are expected to attend all required courses, trainings, meetings, or workshops related to the role. Participation in operational meetings organized by management is also essential to maintain alignment with hotel objectives and service standards.\n\n\nIn addition, Weddings Manager is responsible for complying with, and enforcing all policies, procedures, and guidelines related to Sustainability, Occupational Health, and Safety.\n\n\nIt is also their duty to attend and ensure that all team members under their supervision attend orientation sessions on Sustainability and Occupational Health \\& Safety. This promotes awareness and understanding of the hotel’s standards and expectations in these critical areas.\n\n\nFinally, Weddings Manager is expected to lead by example by consistently demonstrating safe and responsible behavior in every task performed. This leadership by example helps to foster and reinforce a strong Hilton culture and Safety and Sustainability standards throughout the team.\n\n**What are we looking for?**\n\n \n\nCommitment to delivering exceptional customer service.\n\n\nStrong commercial acumen and analytical thinking to evaluate KPIs and trends.\n\n\nHigh level of organization, planning, and attention to detail.\n\n\nProfessional presence and grooming.\n\n\nFlexibility to manage multiple demands and a dynamic work schedule.\n\n **What will it be like to work for Hilton?** \n\n\n\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full\\-service hotels and resorts to extended\\-stay suites and mid\\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762778228000","seoName":"complex-weddings-sales-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tzucacab/cate-event-management/complex-weddings-sales-manager-6435561287104212/","localIds":"23","cateId":null,"tid":null,"logParams":{"tid":"a9607d06-91db-464f-84c4-2b8ffe2d038d","sid":"36a028f1-dd97-4c89-96e4-01d9df652508"},"attrParams":{"summary":null,"highLight":["Lead wedding sales and events","Develop and train team members","Maximize revenue through strategic planning"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Dziuché,Quintana Roo","unit":null}]},"addDate":1762778225555,"categoryName":"Event Management","postCode":null,"secondCateCode":"marketing-communications1","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1281,1408","location":"V6R2+JR Dziuché, Quintana Roo, Mexico","infoId":"6431692992422612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Sales Optimization Executive (Conrad Tulum & Waldorf Astoria Riviera Maya)","content":"Sales Optimization Executive (Conrad Tulum \\& Waldorf Astoria Riviera Maya)\n\n### **Sales Optimization Executive Cluster**\n\n\nAs a member of the Conrad team, you are responsible for carrying out the following tasks with excellent performance in accordance with the department’s operations manual, including but not limited to:\n\n\n* Preparing sales reports.\n* Welcoming and assisting clients.\n* Preparing groups for Turnover delivery.\n* Blocking meeting rooms for internal events in Delphi.\n* Being responsible for initiating the preparation of proposals and serving as the first point of contact to advise potential clients on hotel rooms, meeting spaces, and rate availability.\n* Assisting Sales Managers upon request with system updates (Delphi), as well as room and meeting space blocks.\n* Data entry using Delphi, Microsoft Word, and Excel.\n* Answering phone calls and assisting internal and external guests with their requests.\n* Attending weekly and monthly departmental sales meetings and other scheduled meetings to support business operations, such as group meetings as required.\n* Keeping the workspace clean and organized.\n* Assisting with special projects and assignments as directed by the Sales Management team.\n* Providing coverage for the department’s executive on\\-call duties.\n\n\n### **What are we looking for?**\n\n### **What are we looking for?**\n\n* Proficiency in the English language\n* Proficiency in Microsoft Office Suite\n* Experience with the Opera platform\n* Proficiency in the DELPHI.fdc platform\n* Experience using virtual call platforms\n* Knowledge of the sales department\n* Advanced command of the English language – Upper\\-Intermediate\n* Leadership – Intermediate\n* Teamwork – High\n* Eloquence / Verbal fluency – High, fluent\n* Effective problem\\-solving – High\n* Empathy – High\n* Confidence – High\n* Effective communication and listening – High\n* Persuasion – Upper\\-Intermediate\n* Planning ability – High\n* Productivity – High\n\n **What will it be like to work for Hilton?** \n\n\n\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full\\-service hotels and resorts to extended\\-stay suites and mid\\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762476015000","seoName":"sales-optimization-executive-conrad-tulum-waldorf-astoria-riviera-maya","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tzucacab/cate-event-management/sales-optimization-executive-conrad-tulum-waldorf-astoria-riviera-maya-6431692992422612/","localIds":"23","cateId":null,"tid":null,"logParams":{"tid":"7dca082e-18a3-4e44-83ca-729833e5048e","sid":"36a028f1-dd97-4c89-96e4-01d9df652508"},"attrParams":{"summary":null,"highLight":["Sales Optimization Executive role","Proficiency in English and Microsoft Office","Experience with DELPHI.fdc platform"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Dziuché,Quintana Roo","unit":null}]},"addDate":1762476015032,"categoryName":"Event Management","postCode":null,"secondCateCode":"marketing-communications1","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1281,1408","location":"V6R2+JR Dziuché, Quintana Roo, Mexico","infoId":"6431692990771312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Site Inspection Manager (Conrad Tulum & Waldorf Astoria Riviera Maya)","content":"Site Inspection Manager (Conrad Tulum \\& Waldorf Astoria Riviera Maya)\n\n### **Site Inspection Manager**\n\n\nA **Site Inspection Manager** oversees and coordinates site inspections to ensure that potential clients and event planners have a comprehensive and positive experience of the hotel property. This role is key to supporting the sales and events teams by showcasing the hotel’s facilities and services to secure future business.\n\n### **What will I be doing?**\n\n\nAs **Site Inspection Manager**, you will organize and manage site inspections, working closely with sales, events, and operations teams to present the hotel’s offerings in the best possible light. Specifically, you will be responsible for performing the following tasks to the highest standards:\n\n* Coordinate and conduct site inspections for potential clients, event planners, and travel partners to showcase hotel facilities, meeting spaces, and services\n* Analyze client needs to tailor site inspections and presentations accordingly\n* Develop strong relationships with clients during inspections to support the sales process and encourage future bookings\n* Collaborate with Sales and Events teams to align site inspections with current business strategies and marketing initiatives\n* Prepare and update site inspection materials, including presentations, brochures, and virtual tours\n* Manage scheduling and logistics of site inspections to maximize efficiency and client satisfaction\n* Work closely with other hotel departments (e.g. Banquets, Front Office, Housekeeping) to ensure readiness and excellence during site visits\n* Attend industry events and trade shows as needed to promote the hotel and generate leads for site inspections\n* Produce accurate and timely reports on site inspection activities, feedback, and follow\\-ups for Sales Directors and senior management\n* Respond promptly and professionally to client inquiries related to site inspections\n* Support and train junior team members involved in site inspection activities\n* Manage staff performance in compliance with company policies and procedures\n\n### **What are we looking for?**\n\n\nA **Site Inspection Manager** serving Hilton brands always works on behalf of our Guests and collaborates closely with other Team Members. To successfully fill this role, you should demonstrate the attitude, behaviors, skills, and values listed below:\n\n* Positive attitude and strong communication skills\n* Commitment to delivering exceptional customer service during site inspections\n* Excellent grooming and professional appearance\n* Flexibility to adapt to a variety of work situations and client needs\n* Ability to work well under pressure and take initiative independently\n* Experience in a hospitality or events\\-related role with proven organizational and client\\-facing skills\n\n### **It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:**\n\n* Knowledge of the local market and event planning industry\n* Understanding of hospitality operations and service standards\n* Passion for providing excellent guest experiences and supporting sales efforts\n* Degree\\-level qualification in hospitality, business, event management, or a related field\n\n **What will it be like to work for Hilton?** \n\n\n\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full\\-service hotels and resorts to extended\\-stay suites and mid\\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. 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Event Management in Tzucacab
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Delphi Coordinator / Delphi Administrator64709031900931120
Indeed
Delphi Coordinator / Delphi Administrator
Delphi Coordinator / Delphi Administrator The Delphi Coordinator is responsible for providing **high\-level administrative, operational, and system support** by maintaining a clean, accurate, and audit\-compliant **Delphi.fdc** database for both Hilton Tulum and Conrad Tulum. This role supports the **Sales, Services teams**, ensuring data integrity, timely reporting, contract accuracy, and proper system usage across the cluster. The position is essential to operational efficiency, audit readiness, and decision\-making across the commercial teams. **PRIMARY RESPONSIBILITIES:** **Delphi.fdc Administration** * Maintain a **clean and audit\-ready** Delphi.fdc system in accordance with Hilton standards. * Audit new entries, updates, bookings, and changes submitted by Sales and Catering teams. * Manage system settings, templates, user access, and configuration parameters. * Enter new inquiries when needed. * Run and distribute the **Daily Change Log Report**. **Reporting \& Data Analysis** * Run all required daily, weekly, monthly, and month\-end reports. * Create and manage queries to support business needs for all commercial departments. * Prepare monthly production reports and **three\-year pace reports**. * Update monthly and annual **group commission forecasts**. * Audit room nights and revenue against corporate Revenue Management reports weekly. * Provide on\-demand analytical support for forecasting, budgeting, and performance reviews requested by Directors. **Sales, Catering \& Events Support** * Conduct training for new team members on systems, procedures, and Hilton policies. * Assist Sales Managers with on\-demand prospecting reports for GRC Meeting * Review weekly lists of prospects and tentative bookings during sales meetings. **Contract Administration** * Ensure all contracts are accurately loaded and fully aligned with booking details. * Verify consistency between contract terms, room blocks, revenue, and system entries. **Additional Responsibilities** * Support Directors in incentive plan documentation and result tracking. * Perform additional duties as assigned. * Bachelor’s Degree preferred. * Previous experience in office administration, hotel sales, catering, or system management. * **Advanced knowledge of Delphi.fdc** (required). * Strong proficiency in **Excel** and analytical tools. * Fluent English (written and spoken). * Ability to read, analyze, and interpret financial and production reports. * Strong organizational skills and ability to manage multiple projects simultaneously. * Demonstrated initiative, problem\-solving ability, and attention to detail. * Ability to work effectively under time and resource constraints. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Knowledge of local market * Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations * Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges * Business degree, or any relevant qualification, would be advantageous **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
V6R2+JR Dziuché, Quintana Roo, Mexico
Negotiable Salary
Complex Sales Optimization Executive Conrad / Waldorf64612350650883121
Indeed
Complex Sales Optimization Executive Conrad / Waldorf
Complex Sales Optimization Executive Conrad / Waldorf Sales Optimization Executive Cluster As a member of the Conrad team, you are responsible for carrying out the following tasks with excellent performance in accordance with the department’s operations manual, including but not limited to: Preparing sales reports. Welcoming and assisting clients. Preparing groups for Turnover delivery. Blocking meeting rooms for internal events in Delphi. Being responsible for initiating the preparation of proposals and serving as the first point of contact to advise potential clients on hotel rooms, meeting spaces, and rate availability. Assisting Sales Managers upon request with system updates (Delphi), as well as room and meeting space blocks. Data entry using Delphi, Microsoft Word, and Excel. Answering phone calls and assisting internal and external guests with their requests. Attending weekly and monthly departmental sales meetings and other scheduled meetings to support business operations, such as group meetings as required. Keeping the workspace clean and organized. Assisting with special projects and assignments as directed by the Sales Management team. Providing coverage for the department’s executive on\-call duties. Qualifications \- Internal What are we looking for? * Proficiency in the English language * Proficiency in Microsoft Office Suite * Experience with the Opera platform * Proficiency in the DELPHI.fdc platform * Experience using virtual call platforms * Knowledge of the sales department * Advanced command of the English language – Upper\-Intermediate * Leadership – Intermediate * Teamwork – High * Eloquence / Verbal fluency – High, fluent * Effective problem\-solving – High * Empathy – High * Confidence – High * Effective communication and listening – High * Persuasion – Upper\-Intermediate * Planning ability – High * Productivity – High What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
V6R2+JR Dziuché, Quintana Roo, Mexico
Negotiable Salary
Kids Club Supervisor64525794100866122
Indeed
Kids Club Supervisor
Kids Club Supervisor ### **What will I be doing?** As a Kids Club Supervisor, you will be responsible for coordinating Kids Club activities, supervising the team, and ensuring a safe, fun, and engaging environment for children. You will also be required to operate within the departmental budget and manage guest feedback. Specifically, you will be responsible for performing the following tasks to the highest standards: * Supervise and support the daily operations of the Kids Club * Focus on meeting and exceeding agreed activity and engagement targets * Ensure operations remain within the departmental annual budget * Manage guest feedback effectively to support continuous improvement of children’s programs * Coordinate with other hotel departments and local partners to enhance the Kids Club experience * Ensure children, guests, and members receive friendly, personalized, and consistent service from all team members * Assist with the recruitment, supervision, training, and development of the Kids Club team * Respond to audits to ensure ongoing improvement and compliance * Maintain awareness of department security related to cash, inventory, equipment, and children’s safety, ensuring all procedures are followed * Ensure full compliance with health, safety, childcare, and COSHH regulations, and ensure all Kids Club rules are observed by parents, members, and guests ### **What are we looking for?** A Kids Club Supervisor working with our brand is always acting on behalf of our Guests and collaborating closely with fellow Team Members. To successfully fulfill this role, you should demonstrate the following attitudes, behaviors, skills, and values: * Experience in supervising or managing teams within the childcare, recreation, or entertainment sector * Ability to work under pressure while maintaining a positive and professional attitude * Excellent grooming and professional presentation standards * Willingness to support the development of team members and your own growth * Flexibility to adapt to different work situations and dynamic operational needs * Ability to work independently or as part of a team ### **It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:** * Strong passion for delivering exceptional guest and child\-focused service * Ability to promote activities, programs, or events effectively * Understanding of children’s behavioral needs and safe play environments * Knowledge of and compliance with child safety guidelines, health regulations, and departmental standards * Ability to support the achievement of financial or participation targets **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
V6R2+JR Dziuché, Quintana Roo, Mexico
Negotiable Salary
Assistant Manager of Entertainment64525794084994123
Indeed
Assistant Manager of Entertainment
Assistant Manager of Entertainment ### **Assistant Manager of Entertainment** The Assistant Manager of Entertainment is responsible for supporting the management of all entertainment operations, team members, and training initiatives to ensure an exceptional Guest and Member experience, while contributing to revenue generation and operating within the established annual budget. ### **What will I be doing?** As an Assistant Manager of Entertainment, you will support the overall coordination and execution of entertainment activities, team performance, and guest engagement. You will also assist in managing the annual departmental budget and addressing guest feedback. Specifically, your responsibilities will include, but are not limited to, the following: * Support effective daily operations of the Entertainment department * Assist in meeting and exceeding revenue targets * Help ensure operations remain within the annual departmental budget * Manage and respond to guest and member feedback to drive continuous improvement * Coordinate with other hotel departments and local partners to enhance the entertainment offering * Ensure guests and members receive friendly, engaging, and consistent personalized service from all team members * Support the recruitment, training, supervision, and development of the Entertainment team * Assist in responding to internal and external audits to ensure ongoing improvement * Maintain awareness of department security regarding cash, merchandise, and equipment, ensuring all procedures are followed * Ensure compliance with health, safety, and COSHH regulations, and enforce applicable rules and guidelines for guests and members ### **What are we looking for?** An Assistant Manager of Entertainment serving our brand is always working on behalf of our Guests and collaborating with fellow Team Members. To successfully fulfill this role, you should demonstrate the following attitudes, behaviors, skills, and values: * Management experience within the entertainment, recreation, or activities sector * Ability to work under pressure * Excellent grooming and professional presentation standards * Willingness to develop both team members and yourself * Flexibility to respond to a variety of operational situations * Ability to work independently or as part of a team ### **It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:** * Passion for delivering exceptional customer service * Ability to drive engagement or promote sales within activities and events * Understanding of family and entertainment environments * Knowledge and compliance with safety, health, and regulatory guidelines relevant to the Entertainment department * Ability to support and contribute to achieving financial targets **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
V6R2+JR Dziuché, Quintana Roo, Mexico
Negotiable Salary
Complex Group Sales Executive *Waldorf Astoria Riviera Maya & Conrad Tulum*64415502696579124
Indeed
Complex Group Sales Executive *Waldorf Astoria Riviera Maya & Conrad Tulum*
Complex Group Sales Executive \*Waldorf Astoria Riviera Maya \& Conrad Tulum\* ### **A Complex Group Sales Executive** will ensure the effective coordination, administration, and conversion of all group room and event bookings across the complex, following established sales and reservations procedures. ### **What will I be doing?** As a **Complex Group Sales Executive**, you will be responsible for the coordination and management of group sales activities, ensuring a seamless process from inquiry to post\-event follow\-up. Specifically, you will be expected to perform the following duties to the highest standards: * Adhere to the group sales and yield policies to **maximize revenue** and optimize occupancy. * **Develop and maintain** a comprehensive client and account database. * **Identify, generate, and develop** new sales leads, establishing strong business relationships with potential and existing clients. * **Research market trends**, monitor competitor activities, and stay informed about local and regional events to identify new business opportunities. * Handle **administrative and reporting tasks** as directed by the Management Team. * Maintain and manage a detailed **group and event calendar** to maximize space utilization and profitability. * Build and nurture **strong relationships** with clients, guests, and internal teams to fully understand their needs and deliver outstanding service. * **Conduct site inspections and hotel show rounds** for potential clients, showcasing facilities and services. * Oversee the **complete administration and execution** of all confirmed group bookings and events. * **Participate in hotel and brand promotional activities** to enhance visibility and drive group business. ### **What are we looking for?** A **Complex Group Sales Executive** serving Hilton brands is always working on behalf of our Guests while collaborating closely with fellow Team Members. To successfully perform in this role, you should demonstrate the following attitudes, behaviors, skills, and values: * Strong **organizational and administrative skills** * A **positive attitude** and **excellent communication abilities** * **Commitment to delivering exceptional customer service** * **Confidence and professionalism** in all client interactions, including over the phone and in person * Advanced **computer literacy and IT proficiency** * **Professional appearance and grooming standards** It would be advantageous in this position to demonstrate the following capabilities and distinctions: * **Experience with hotel property management systems** (such as OnQ, Delphi, or Opera) * **Previous experience** in **Group Sales**, **Conference \& Events**, or **Revenue Management** functions * A **relevant degree** in **Business, Hospitality, or a related field** from an accredited institution **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
V6R2+JR Dziuché, Quintana Roo, Mexico
Negotiable Salary
Leisure Sales Manager64377993796610125
Indeed
Leisure Sales Manager
Job Description Responsible for growing existing accounts and generating new business to ensure that revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel’s performance in the marketplace. **Duties \& Functions:** * Direct and manage all transient sales activities to maximize revenue for the hotel * Prepare, implement and compile data for the strategic sales plan, monthly SMART goals, annual goals, sales, forecasts and other reports as directed/required * Develop rates, and deployment strategies through review of competitive data, demand analysis and mix management * Participate in sales presentations, property tours and customer meetings * Conduct and attend business review meetings, strategic sales meetings, management meetings and other meetings as required/ requested * Represent the hotel in community and industry organizations and events * Participate as team player with other key executive members * Be a leader and role model to all team members * Administer and ensure timely completion of all activities of the Sales Department * Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team * Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies * Meet or exceed established goals * Coordinate transient bookings to maximize profits * Initiate and follow up on leads * Monitor production of all top accounts and evaluate trends within said market * Coordinate all non\-group transient sales solicitations to maximize market mix * Assist in the preparation of required reports in a timely manner * Participate weekly sales meetings and daily line ups * Devising or modifying procedures to solve process problems that will result in more efficient * Any other reasonable duties as assigned by the supervisor or manager. * We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. **ADDITIONAL RESPONSIBILITIES** * Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams. * Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. * Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed. * Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Qualifications The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. * Bachelor’s Degree preferred * Minimum four years of sales leadership experience in similar sized operation required, preferably in an upscale or lifestyle brand hotel * Must have comprehensive knowledge of food and beverage, catering sales, conference service and marketing management experience, guest relations and etiquette * Basic understanding of legal contract language * Proven team leader with a high level of energy and motivation with a proven track record of living the company's values * An intermediate to proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel \& Outlook is preferred * Enter and locate work related information using computers and/or point of sale systems * Ability to spend extended lengths of time viewing a computer screen * Possess a gracious, friendly, and fun demeanor * Ability to multitask, work in a fast\-paced environment and have a high level attention to detail * Maintain positive and productive working relationships with other employees and departments * Ability to work independently and to partner with others to promote an environment of teamwork * Must be able to stand or walk a minimum eight\-hour shift. Additional Information What's in it for you... * The opportunity to join an innovative, fast\-growing, international group that’s committed to not just building new hotels but building a global brand. * The chance to challenge the norm and work in an environment that is both creative and rewarding. * Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. * A competitive package and plenty of opportunity for development. * Discounts across the entire Ennismore family of brands.
V6R2+JR Dziuché, Quintana Roo, Mexico
Negotiable Salary
Complex Weddings Sales Manager64355612871042126
Indeed
Complex Weddings Sales Manager
Complex Weddings Sales Manager The Complex Weddings Sales Manager is responsible for achieving revenue targets and ensuring the successful planning and execution of weddings \& social events at the hotel. This role plays a key part in the profitability and prestige of weddings and social events in accordance with the hotel’s annual sales and marketing strategy. **Adhering to the hotel’s yield policy for weddings and events to maximize revenue and profitability.** **Collaborating with Sales and Events teams to define and optimize wedding packages and pricing strategies.** **Managing relationships with third\-party vendors, ensuring compliance with hotel standards and delivering an exceptional experience for clients.** **Supporting the hotel’s commercial strategy and contributing to the achievement of departmental sales goals.** **Analyzing the local competitive landscape to implement strategies that position the hotel as a top wedding destination.** **Developing and training the weddings team in sales techniques, service standards, contract negotiation, and flawless event coordination.** **Building strong relationships with couples and clients to fully understand their needs and deliver tailor\-made experiences.** **Building strong relationships with couples and clients to fully understand their needs and deliver tailor\-made experiences.** **Participating in promotional activities, bridal expos, and relevant marketing events.** **Produce and present regular updates on sales team performance to hotel owners and senior management.** **Support Activities** Additionally, they must carry out any other duties assigned that are inherent to the nature of the position. **Other Activities** They are expected to attend all required courses, trainings, meetings, or workshops related to the role. Participation in operational meetings organized by management is also essential to maintain alignment with hotel objectives and service standards. In addition, Weddings Manager is responsible for complying with, and enforcing all policies, procedures, and guidelines related to Sustainability, Occupational Health, and Safety. It is also their duty to attend and ensure that all team members under their supervision attend orientation sessions on Sustainability and Occupational Health \& Safety. This promotes awareness and understanding of the hotel’s standards and expectations in these critical areas. Finally, Weddings Manager is expected to lead by example by consistently demonstrating safe and responsible behavior in every task performed. This leadership by example helps to foster and reinforce a strong Hilton culture and Safety and Sustainability standards throughout the team. **What are we looking for?** Commitment to delivering exceptional customer service. Strong commercial acumen and analytical thinking to evaluate KPIs and trends. High level of organization, planning, and attention to detail. Professional presence and grooming. Flexibility to manage multiple demands and a dynamic work schedule. **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
V6R2+JR Dziuché, Quintana Roo, Mexico
Negotiable Salary
Sales Optimization Executive (Conrad Tulum & Waldorf Astoria Riviera Maya)64316929924226127
Indeed
Sales Optimization Executive (Conrad Tulum & Waldorf Astoria Riviera Maya)
Sales Optimization Executive (Conrad Tulum \& Waldorf Astoria Riviera Maya) ### **Sales Optimization Executive Cluster** As a member of the Conrad team, you are responsible for carrying out the following tasks with excellent performance in accordance with the department’s operations manual, including but not limited to: * Preparing sales reports. * Welcoming and assisting clients. * Preparing groups for Turnover delivery. * Blocking meeting rooms for internal events in Delphi. * Being responsible for initiating the preparation of proposals and serving as the first point of contact to advise potential clients on hotel rooms, meeting spaces, and rate availability. * Assisting Sales Managers upon request with system updates (Delphi), as well as room and meeting space blocks. * Data entry using Delphi, Microsoft Word, and Excel. * Answering phone calls and assisting internal and external guests with their requests. * Attending weekly and monthly departmental sales meetings and other scheduled meetings to support business operations, such as group meetings as required. * Keeping the workspace clean and organized. * Assisting with special projects and assignments as directed by the Sales Management team. * Providing coverage for the department’s executive on\-call duties. ### **What are we looking for?** ### **What are we looking for?** * Proficiency in the English language * Proficiency in Microsoft Office Suite * Experience with the Opera platform * Proficiency in the DELPHI.fdc platform * Experience using virtual call platforms * Knowledge of the sales department * Advanced command of the English language – Upper\-Intermediate * Leadership – Intermediate * Teamwork – High * Eloquence / Verbal fluency – High, fluent * Effective problem\-solving – High * Empathy – High * Confidence – High * Effective communication and listening – High * Persuasion – Upper\-Intermediate * Planning ability – High * Productivity – High **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
V6R2+JR Dziuché, Quintana Roo, Mexico
Negotiable Salary
Site Inspection Manager (Conrad Tulum & Waldorf Astoria Riviera Maya)64316929907713128
Indeed
Site Inspection Manager (Conrad Tulum & Waldorf Astoria Riviera Maya)
Site Inspection Manager (Conrad Tulum \& Waldorf Astoria Riviera Maya) ### **Site Inspection Manager** A **Site Inspection Manager** oversees and coordinates site inspections to ensure that potential clients and event planners have a comprehensive and positive experience of the hotel property. This role is key to supporting the sales and events teams by showcasing the hotel’s facilities and services to secure future business. ### **What will I be doing?** As **Site Inspection Manager**, you will organize and manage site inspections, working closely with sales, events, and operations teams to present the hotel’s offerings in the best possible light. Specifically, you will be responsible for performing the following tasks to the highest standards: * Coordinate and conduct site inspections for potential clients, event planners, and travel partners to showcase hotel facilities, meeting spaces, and services * Analyze client needs to tailor site inspections and presentations accordingly * Develop strong relationships with clients during inspections to support the sales process and encourage future bookings * Collaborate with Sales and Events teams to align site inspections with current business strategies and marketing initiatives * Prepare and update site inspection materials, including presentations, brochures, and virtual tours * Manage scheduling and logistics of site inspections to maximize efficiency and client satisfaction * Work closely with other hotel departments (e.g. Banquets, Front Office, Housekeeping) to ensure readiness and excellence during site visits * Attend industry events and trade shows as needed to promote the hotel and generate leads for site inspections * Produce accurate and timely reports on site inspection activities, feedback, and follow\-ups for Sales Directors and senior management * Respond promptly and professionally to client inquiries related to site inspections * Support and train junior team members involved in site inspection activities * Manage staff performance in compliance with company policies and procedures ### **What are we looking for?** A **Site Inspection Manager** serving Hilton brands always works on behalf of our Guests and collaborates closely with other Team Members. To successfully fill this role, you should demonstrate the attitude, behaviors, skills, and values listed below: * Positive attitude and strong communication skills * Commitment to delivering exceptional customer service during site inspections * Excellent grooming and professional appearance * Flexibility to adapt to a variety of work situations and client needs * Ability to work well under pressure and take initiative independently * Experience in a hospitality or events\-related role with proven organizational and client\-facing skills ### **It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:** * Knowledge of the local market and event planning industry * Understanding of hospitality operations and service standards * Passion for providing excellent guest experiences and supporting sales efforts * Degree\-level qualification in hospitality, business, event management, or a related field **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
V6R2+JR Dziuché, Quintana Roo, Mexico
Negotiable Salary
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