Tzucacab Administration & Office Support Job Listings

Operations Supervisor 'A'64843388101123120

Indeed

Operations Supervisor 'A'

Logistics and Operations City: QUINTANA ROO Publication Date: Dec 18, 2025 Schedule: Day Shift Description: 1. Supervise personnel in weighing, sorting, routing, and affixing routing labels to each shipment. 2. Ensure that all necessary equipment and tools for daily operations are available. 3. Supervise, control, and direct the operational staff under your responsibility. 4. Develop training and development programs for the staff under your supervision. 5. Determine pre-alerts issued to distribution centers, indicating the volume of cargo arriving at each location. 6. Prepare and submit return indicators to the Shipment Control department. 7. Implement contingency plans.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Rooms Division Director64564792034049121

Indeed

Rooms Division Director

Rooms Division Director A Rooms Division Director is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. **What will I be doing?** As a Rooms Division Director, you are responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience. A Rooms Division Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards: * Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping * Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement * Operate within departmental budgets through effective stock and cost controls and well managed schedules * Set departmental targets and objectives, work schedules, budgets, and policies and procedures * Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork * Ensure team members have an up\-to\-date knowledge of all room categories and amenities * Maintain good communication and work relationships in all hotel areas and with external customers and suppliers * Ensure staffing levels cover business demands * Ensure ongoing training * Ensure communication meetings are conducted and post\-meeting minutes generated * Recruit, manage, train and develop the Room Division team * Contribute to succession planning within the hotel and company * Ensure team members comply with hotel security, fire regulations and all health and safety legislation * Proficient in property management systems * Assist other departments wherever necessary * Ensure the department adhere to Hilton policies and procedures * Ensure competence of HHonors loyalty programme and ensure compliance **What are we looking for?** A Rooms Division Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Rooms Management/Front Office Management experience in the hotel/leisure/retail sector in a similar capacity * Strong leadership skills to manage and motivate the team * Excellent organisational and planning skills * Excellent communication skills * Good financial awareness * Accountable and resilient * Ability to work under pressure * Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Degree in related field * Familiar with Property Management Systems **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

CUSTOMER SOLUTIONS ASSISTANT64552663865859122

Indeed

CUSTOMER SOLUTIONS ASSISTANT

Customer service City: QUINTANA ROO Publication date: Nov 26, 2025 Schedule: 9:00 am to 6:00 pm from Monday to Friday and Saturday Description: CUSTOMER SOLUTIONS ASSISTANT Position Objective Contribute to timely handling of requests entering the shipment control department by generating administrative reports and verifying data to coordinate shipments, consistently meeting performance indicators to improve customer satisfaction. Job Functions or Activities. 1. Handle assigned Service Reports promptly and on time 2. Report on services entering Shipment Control 3. Make timely phone calls to customers regarding shipments entered into Shipment Control 4. Generate reports for shipments that require them 5. Daily physical reconciliation of delivery and return manifests for local routes Requirements Education: High school or Technical Degree in Administration or related field Customer Service experience: 6 months Problem-solving skills, personnel management Office Software: Basic level. Indicator tracking What we offer you * A competitive salary * A variable compensation scheme * Above-standard legal benefits * A career development plan within the company

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Administrative Assistant Tekax64526738017667123

Indeed

Administrative Assistant Tekax

WE INVITE YOU TO JOIN OUR TEAM AS: Administrative Assistant REQUIREMENTS: Education: Completed high school or bachelor's degree, Technical career in Computer Science, Computer Technician. SKILLS: · Computer proficiency · Information analysis · Excel and Word RESPONSIBILITIES: · Enter and validate information into the system. · Iris capture · Document scanning · Fingerprint capture using biometric device · Photograph taking · Digital signature capture WE OFFER: · Salary: $8,364 gross monthly · Punctuality and attendance bonus: $500.00 monthly · Work location: Downtown, Tekax municipal palace · Statutory benefits · Monday to Friday from 08:00 to 18:00 hrs · Prior training provided · Dress code: White shirt/blouse, black or beige pants, black shoes. Position type: Full-time Salary: $8,364.00 per month Application questions: * Do you have your valid e.firma delivered on your USB drive? * Do you have your updated tax status certificate (RFC)? Education: * Completed high school (desirable) Workplace: Onsite job

C. 41 922, San Francisco, 97970 Tekax de Álvaro Obregón, Yuc., Mexico

MXN 8,364/month

Indeed

Jefe de Áreas Públicas

Jefe de Áreas Públicas A Public Area Manager is responsible for overseeing the cleanliness of public areas to deliver an excellent Guest and Member experience while managing and training staff and organising regular deep cleaning tasks. **What will I be doing?** As a Public Area Supervisor, you are responsible for overseeing and ensuring the cleanliness of public areas to deliver an excellent Guest and Member experience. A Public Area Supervisor will also be required to manage and train staff and organise regular deep cleaning tasks. Specifically, you will be responsible for performing the following tasks to the highest standards: * Responsible for overseeing and ensuring the cleanliness of all public areas * Manage, train and develop the public area cleaners * Carry out lost property procedures * Manage customer service issues quickly and effectively * Manage master keys in his/her possesssion * Organise regular deep cleaning tasks, e.g monthly deep cleaning and carpet shampooing * Report maintenance issues to Maintenance/Engineering Department * Patrol Front of House areas and Public Toilets regularly throughout the shift * Work with other Housekeeping Managers, Office Coordinators, Reception and maintenance to maintain good communication * Ensure a thorough handover to Housekeeping teams * Carry out preventative maintenance on equipment * Ensure team members comply with hotel security, fire regulations and all health and safety legislation * Carry out any other reasonable task set by the hotel's management * Provide excellent Guest service **What are we looking for?** A Public Area Chief serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Excellent organisational and planning skills * Accountable and resilient * Good communication skills * Ability to work under pressure * A passion for delivering exceptional levels of Guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Previous hotel or leisure sector experience * Previous experience at Supervisory level **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Indeed

COUNTER SALES CLERK

Commercial City: QUINTANA ROO Publication Date: Oct. 9, 2025 Schedule: Mon-Fri 9:00 - 7:00 Sat 9:00 AM - 2:00 PM Description: COUNTER SALES CLERK Role: COUNTER SALES CLERK General Purpose To meet customer needs by informing and guiding them about the service options offered by Estafeta, as well as the conditions required for shipment to ensure proper delivery, successfully closing each sale. Responsibilities * Advise customers visiting the sales point. * Sell Estafeta services to customers without a shipping guide. * Issue services for shipments with an existing Estafeta guide. * Deliver all Ocurre services. * Handle money from service sales. * Return services that have been held at the sales point for over 10 days. Decision Making * Accept or reject shipments using previously used packaging, provided it is in good condition for transport within Estafeta's network. * Cancel a service. * Accept or reject shipments based on content type. * Deliver services to individuals not specifically designated by the sender. * Return services before the stipulated time. * Sell international services based on content type. Internal Relations * Sales advisor * Customer service * Technical support (help desk) * Operations * Sales management External Relations * Customers Work Tools Education High school diploma or technical career. Administration, Marketing, or related field. Knowledge Profile Basic Office skills. File completion. Administrative processes and data entry. To properly register and sell services to customers.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Managing Director, Operations (Multi-branded Hilton Properties across Riviera Maya)63841502640513126

Indeed

Managing Director, Operations (Multi-branded Hilton Properties across Riviera Maya)

Managing Director, Operations (Multi\-branded Hilton Properties across Riviera Maya) The **Managing Director, Operation** position is a highly visible management role that requires a strong and experienced leader with the ability to lead and inspire performance across a portfolio of 4 Hilton multi\-branded Luxury and All\-Inclusive hotels in Mexico. In addition, the Managing Director also manages costs, service and quality standards, maximizes profits and cultivates revenue. **What will I be doing?** As Managing Director, Operations, you will oversee the overall performance and strategic direction of a multi\-property portfolio, ensuring alignment with brand standards, ownership expectations, and market positioning. You will lead and support General Managers and Executive Teams in driving guest satisfaction, operational excellence, team engagement, and long\-term profitability across the estate. Key responsibilities include: * Lead and execute the overall operational strategy across multiple properties. * Develop and implement performance\-driven initiatives to enhance service delivery, financial outcomes, and cultural alignment. * Oversee short\- and long\-term financial and operational planning in alignment with company objectives. * Participate in regional performance reviews, growth partner calls, and strategic planning sessions. * Manage a portfolio of four hotels, directly overseeing General Managers and senior operations leaders. * Provide onboarding, performance evaluations, and professional development for GMs and direct reports. * Serve as the primary contact for owner relations management across the assigned properties. * Support hotel GMs in the development of annual budgets and forecasting. * Conduct regular property evaluations to maintain product and service quality standards and address guest feedback proactively. * Lead scalable operational efforts in areas such as: + Labor \& union negotiations + Procurement \& vendor management (including HSM and local supply chain) + Entertainment programming and shared resources + Strategic partnerships (e.g., DMCs, hotel activities, off\-premises collaborations) + Last mile/local sourcing not covered by centralized contracts * + Manage and track the travel budget associated with the role. * Analyze hotel performance data and implement measures to optimize profitability and guest satisfaction. * Champion Hilton Global and CALA strategies across the portfolio to ensure consistent brand delivery. * Support sales and marketing initiatives, both local and regional, in coordination with Hilton commercial teams. * Maintain strong owner relationships and serve as the voice of Hilton in relevant owner interactions. * Establish a proactive human resources approach focused on training, team member engagement, compliance, and succession planning. * Promote a culture of accountability, service excellence, and cross\-property collaboration. * Support the identification and deployment of task force resources for openings or strategic projects. * Collaborate with Regional Directors to identify operational opportunities, cost savings, and efficiencies across the region. **What are we looking for?** The success in this role will demonstrate itself through the following attributes and skills: * Strategic and curious mindset with a strong track record of success within matrix\-led operations. * Independent in managing an area team with minimal direction, leading projects, utilizing analytical skills, and presenting solutions. * A creative, business\-minded, and strategic approach to problem\-solving and performance improvement across the assigned portfolio of hotels. * A highly developed commitment to supporting an inclusive and diverse workforce. * Ability to communicate clearly and effectively with diverse stakeholder groups, including owners, asset managers, guests, team members, and the broader enterprise. * Strong prioritization skills with the ability to manage multiple projects and critical tasks under competing pressures in a fast\-paced environment, while leveraging Hilton’s network and resources. * Excellent judgment in assessing risk, high integrity, and a strong work ethic — committed to consistently performing at the highest levels of competency. **To fulfill this role successfully, you should demonstrate the following minimum qualifications:** * Minimum 3–5 years in a multi\-property or regional leadership role, or experience as an Area General Manager (AGM). * At least 5 years as a General Manager, with significant experience within the CALA region and matrix organizations. * Experience managing third\-party asset managers. * Effective communication and presentation skills. * Excellent problem\-solving and organizational abilities. * Strong influencing, negotiation, and consensus\-building skills. * Ability to manage multiple stakeholders and build strong relationships. * Proficiency in written and spoken English and Spanish. **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Assistant Director of Revenue — Complex Hilton Tulum and Conrad Tulum63841448368003127

Indeed

Assistant Director of Revenue — Complex Hilton Tulum and Conrad Tulum

Assistant Director of Revenue — Complex Hilton Tulum and Conrad Tulum **Assistant Director of Revenue — Complex Hilton Tulum and Conrad Tulum** The Assistant Director of Revenue supports the development and implementation of the hotel’s commercial strategy by recommending revenue growth initiatives, analyzing performance, and ensuring the hotel remains competitively positioned in the marketplace. **What will I be doing?** As Assistant Director of Revenue, you will be responsible for analyzing and presenting financial and market data that supports the Sales, Marketing, and Executive teams in making informed strategic decisions. You will also assist in leading the Revenue Management team and support overall business performance. Your responsibilities will include: * Supporting and guiding the Revenue Management team in day\-to\-day operations and strategic planning to achieve departmental and organizational objectives. * Monitoring market trends, competitor performance, and hotel positioning to identify growth opportunities and mitigate risks. * Investigating yield exemptions and analyzing patterns to recommend actions for revenue optimization. * Preparing and maintaining a three\-month market segment outlook, analyzing actual results versus forecasts on a daily basis. * Completing and interpreting month\-end revenue reports. * Presenting risks and opportunities related to room and meeting space availability during weekly business review meetings. * Recording and analyzing all lost, cancelled, refused, and waitlisted business across Rooms and Conference \& Events spaces. * Ensuring the team is well\-informed about relevant processes, systems, policies, and promotions. * Overseeing staff performance and compliance with company standards and procedures. * Participating in the recruitment, onboarding, training, and development of Revenue team members. **What are we looking for?** As the Assistant Director of Revenue for the Hilton Tulum and Conrad Tulum complex, you will play a key role in driving revenue growth while working closely with Guests and cross\-functional teams. To thrive in this position, you should embody the following qualities, skills, and values: * A positive and proactive attitude with excellent communication skills * Strong commitment to delivering exceptional guest service and business results * Professional appearance and adherence to high grooming standards * Flexibility to adapt to changing priorities and diverse work situations * Ability to work independently, manage multiple tasks, and perform well under pressure * Proven experience in sales, revenue management, or a related field with a track record of achieving targets Preferred qualifications include: * In\-depth knowledge of the local market and competitive landscape * Solid understanding of hospitality operations and revenue strategies * Passion for sales, data analysis, and driving business growth **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary