Tzucacab Account & Relationship Management Job Listings

Cluster Director of Sales and Marketing64994320795010120

Indeed

Cluster Director of Sales and Marketing

Cluster Director of Sales and Marketing **What will I be doing?** The Cluster Director of Sales and Marketing will manage and direct sales staff for **two All\-Inclusive resort properties — Hilton Cancun and Hilton Tulum**, securing leisure, group, wholesale, and strategic account business while establishing long\-term relationships with key partners and intermediaries. This position develops sales plans and strategies to meet or exceed established revenue goals, with a strong focus on **occupancy, mix optimization, and total resort revenue across both resorts**. Specifically, you will be responsible for performing the following tasks to the highest standards: * Lead and direct the development and implementation of strategic sales and marketing plans tailored to **the All\-Inclusive resort operations of Hilton Cancun and Hilton Tulum**, including leisure, groups, weddings, wholesale, OTA and tour operator channels, interacting with clients and media, directing solicitation efforts, securing base and incremental demand, managing information systems, preparing performance reports, and overseeing financial results across both properties. * Partner closely with the Revenue Management team to define **All\-Inclusive pricing strategies** for Hilton Cancun and Hilton Tulum, including package structures, group thresholds, inventory allocation by segment, length\-of\-stay strategies, demand forecasting, competitive benchmarking, and market mix optimization. * Utilize and apply current technology and distribution systems effectively across **both resorts**, including OTA platforms, tour operator extranets, wholesale channels, CRM and revenue systems. * Monitor and develop team member performance, ensuring clear ownership by segment and alignment of execution across **both properties**, with consistent standards, professional development, performance reviews, and recognition programs. * Recruit, interview and train team members with experience in **resort, leisure, group and All\-Inclusive sales environments**, supporting the needs of both Hilton Cancun and Hilton Tulum. * Participate in ownership meetings, as needed, articulating **portfolio\-level performance, ROI and demand strategy** for the two\-resort cluster. * Liaise with regional commercial, brand and distribution teams to maximize **combined resort performance and cross\-property synergies**. **What are we looking for?** We are seeking a Cluster Director of Sales and Marketing capable of leading execution of the sales and marketing strategy for **Hilton Cancun and Hilton Tulum**, working cross\-functionally with Operations, Revenue Management, Marketing and regional teams to drive performance across all demand segments for both resorts. **What are we looking for?** A Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Positive attitude and good communication skills * Commitment to delivering a high level of customer service * Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations * Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges * Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members * Excellent organisational and planning skills * Excellent grooming standards * Flexibility to respond to a range of different work situations * Ability to work well under time pressure and/or demanding travel schedules * Demonstrated previous experience in a Sales role with the proven ability to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Knowledge of the local market * Knowledge of hospitality industry * A passion for sales and target\-based performance * Relevant degree, in sales, business development or other relevant business field, from an academic institution **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Indeed

Director of Sales

Company Description Ennismore, together with its luxury brand **SLS Hotels**, has developed a spectacular all\-inclusive project in the oasis of **Playa Mujeres**, just north of Cancún, Mexico: **SLS Playa Mujeres Cancún, All\-Inclusive Collection**. Our all\-inclusive resort features **498 luxurious guest rooms**, along with an impressive selection of **18 restaurants** and a rejuvenating spa. Perfect for adults seeking an escape as well as families looking for connection and adventure, the hotel offers a world of extraordinary experiences in Cancún, delivering a wide range of services and activities designed for travelers of all ages. This is not a project for those seeking simplicity. At Ennismore, we are ambitious, and this project is a clear reflection of that. If you are looking to make an impact while we continue to expand our presence in Mexico, help build an exciting hotel with an exceptional offering, and collaborate with some of the brightest and most talented professionals in the world of luxury and lifestyle hospitality, this could be the perfect opportunity for you. Job Description Under the general guidance of the VP of Sales and/or General Manager, responsible for directing, coordinating, training, and supervising the Sales Managers and the Sales Administrators in all sales\-related activities. Responsible for assisting in the creation of strategies and the direct oversight of the execution of plans and tactics used to focus on increasing direct revenue for the property. Responsible for growing existing accounts and generating new business to ensure that revenues meet or exceed budget to maximize revenue and profits, and to improve the hotel’s performance in the marketplace. * Direct and manage all group and transient sales activities to maximize revenue for the hotel * Prepare, implement and compile data for the strategic sales plan, monthly SMART goals, annual goals, sales budget, forecasts and other reports as directed/required * Develop rates, group ceilings and deployment strategies through review of competitive data, demand analysis and mix management * Recruit, direct, manage, train and counsel sales staff. Oversee departmental matters as they relate to federal, state and local employment and civil rights laws * Participate in sales presentations, property tours and customer meetings * Conduct and attend business review meetings, strategic sales meetings, management meetings and other meetings as required/ requested * Represent the hotel in community and industry organizations and events * Participate as team player with other key executive members * Be a leader and role model to all team members * Supervise, administer and ensure timely completion of all activities of the Sales Department * Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services, Front Office, Housekeeping and Revenue Management * Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team * Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies * Meet or exceed established goals * Operate the Sales Department within established sales expense budget * Coordinate group and transient bookings to maximize profits * Initiate and follow up on leads * Monitor production of all top accounts and evaluate trends within said market. Ensure sales staff is held accountable for those accounts within their respective territories * Coordinate all non\-group transient sales solicitations to maximize market mix * Administer training in the Sales department * Assist in the preparation of required reports in a timely manner * Conduct weekly sales meetings and daily line ups * Devise or modify procedures to solve process problems that will result in more efficient * Any other reasonable duties as assigned by the supervisor or manager. * We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. * Review meeting planner evaluations as received to ensure that any problems are rectified Qualifications The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. * Bachelor’s Degree preferred * Minimum five (5\) years of sales leadership experience in similar sized operation required, preferably in an upscale or lifestyle brand hotel * Must have comprehensive knowledge of Deep knowledge of sales strategies, including transient, group, and negotiated corporate segments, catering sales, conference service and marketing management experience, guest relations and etiquette * Strong understanding of brand positioning, market trends, and competitive dynamics within the luxury lifestyle hotel space, all\-inclusive a plus * Strong financial acumen, including forecasting, budgeting, and analysis of sales performance metrics * Advanced negotiation skills, including contract management and pricing strategies aligned with brand and profitability objectives * Proven team leader with a high level of energy and motivation with a proven track record of living the company's values * Proficiency with CRM systems, sales analytics tools, and distribution platforms relevant to luxury hospitality * Enter and locate work related information using computers and/or point of sale systems * Ability to spend extended lengths of time viewing a computer screen * Possess a gracious, friendly, and fun demeanor * Ability to multitask, work in a fast\-paced environment and have a high level attention to detail * Maintain positive and productive working relationships with other employees and departments * Ability to work independently and to partner with others to promote an environment of teamwork * Must be able to stand or walk a minimum eight\-hour shift. * Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations. * Must have excellent communication skills and be able to read, write, speak and understand English. * Must be able to work inside and outside at all times of the year as needed, based upon business volumes. Additional Information * The opportunity to join an innovative, fast\-growing international group, committed not only to building new hotels but also to creating a global brand. * The chance to challenge the conventional and work in an environment that is both creative and rewarding. * To be part of a passionate team dedicated to delivering exceptional hospitality experiences and exploring new destinations at every opportunity. * A competitive compensation package and multiple opportunities for growth and development.

V6R2+JR Dziuché, Quintana Roo, Mexico

Complex Director of Leisure (Conrad Tulum & Waldorf Astoria Riviera Maya)64963216761730122

Indeed

Complex Director of Leisure (Conrad Tulum & Waldorf Astoria Riviera Maya)

Complex Director of Leisure (Conrad Tulum \& Waldorf Astoria Riviera Maya) ### **Director of Leisure Sales** A **Director of Leisure Sales** manages the leisure segment of the hotel’s sales and marketing strategy by recommending targeted growth initiatives, monitoring performance, and ensuring the property is competitively positioned within the leisure travel marketplace. ### **What will I be doing?** As **Director of Leisure Sales**, you are responsible for working closely with the Senior Management Team to drive leisure segment revenue and expand relationships with key leisure partners and distribution channels. This role focuses on increasing business from individual travelers, OTAs, tour operators, travel consortia, and wholesale partners. You will also lead and develop a high\-performing leisure sales team. Specifically, you will be responsible for performing the following tasks to the highest standards: * Develop and execute a comprehensive leisure sales and marketing plan that supports the overall business goals and is tailored to leisure market trends and seasonality. * Identify and capitalize on opportunities to drive leisure bookings, including promotions, partnerships, and targeted campaigns. * Build strong relationships with key accounts in the leisure segment including wholesale, OTA, retail travel agencies, luxury travel advisors, and tour operators. * Negotiate and prepare leisure contracts in line with current pricing strategies and market demand. * Monitor and optimize performance of leisure packages, promotions, and contracted accounts, adjusting strategy as needed in collaboration with Revenue Management. * Represent the hotel in leisure\-focused industry events, trade shows, and roadshows to increase exposure and drive demand. * Work closely with the Revenue, Marketing, Reservations, and Front Office teams to ensure rate parity, promotional alignment, and exceptional guest experiences. * Train, mentor, and lead the leisure sales team to ensure strong account management, client service, and proactive sales efforts. * Analyze leisure market trends and competitor activity to ensure the hotel maintains a strong position and adjusts strategies proactively. * Prepare monthly reporting on leisure segment performance, key initiatives, and ROI for senior management and ownership. * Collaborate with marketing to ensure all leisure communications, digital presence, and sales tools reflect the property’s positioning and value proposition. * Attend internal and external meetings as a key representative for leisure sales, contributing insights and strategies to overall hotel initiatives. ### **What are we looking for?** A **Director of Leisure Sales** serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should demonstrate the attitude, behaviors, skills, and values that follow: * Positive attitude and excellent communication skills * Passion for delivering exceptional customer service, especially within the leisure travel segment * Strong leadership skills, with a clear ability to inspire, manage, and motivate a team to exceed targets * Solid analytical skills to understand leisure market trends, booking patterns, and competitor activity, and to respond strategically * Proven sales capabilities and a desire to coach and mentor the team in effective selling techniques * Excellent organizational and planning abilities, especially in managing seasonal leisure demand and long\-term contracting * Professional appearance and grooming standards * Flexibility to adapt to various work situations and market changes * Ability to perform under pressure, including during high\-demand periods or during frequent travel * Demonstrated experience in a leisure sales role with a track record of successfully managing key accounts and closing business ### **It would be advantageous in this position for you to demonstrate the following:** * Deep knowledge of the local and international leisure markets * Familiarity with hospitality distribution channels such as OTAs, FITs, wholesale, and luxury consortia * A passion for sales, relationship management, and target\-driven performance * A relevant degree in Sales, Business Development, Hospitality Management, or a related field from a recognized academic institution **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

E Commerce Manager (37106)64520945131139123

Indeed

E Commerce Manager (37106)

***“The world is yours with Meliá”*** Discover an unlimited path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family. Experience one of the most exciting journeys of your life, a journey where inspiration and personal and professional growth accompany you every step of the way. **Discover some of the benefits we offer:** * **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Feel proud to belong to Meliá—we are proud of you! **Mission** Directly responsible for the revenue from the hotel's E\-Commerce segment, ensuring budget compliance. **What should I do?** Implement the E\-Commerce strategy at the hotel, in coordination with the Revenue Management team and the eCommerce partner. Implement the Contact Center sales strategy at the hotel. Ensure achievement of the revenue targets set for the E\-Commerce segment at the hotel. Monitor the hotel's marketing budget. Participate in the hotel's commercial reviews. Execute the hotel's E\-Commerce action plan. Implement, in coordination with Revenue Management and the Ecommerce Hub, the strategy defined for the hotel. **What do I need?** 2 to 3 years of experience in a similar role Bachelor’s degree in Tourism, Marketing, or related field. Advanced English In-depth understanding of digital marketing strategies, including SEO, SEM, social media advertising, among others. **At Meliá, we are all VIP** Outstanding professionals who make everyday life easier and exceptional. From the newest arrival to the most experienced, they all possess unique and important qualities that make working at Meliá a constant growth opportunity and a passport to building your future wherever you want. Our warmth, closeness, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling of belonging to a great family that values people like you—**VIP** people. *At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, supported by management commitment and principles outlined in our Human Resources policies. Likewise, we promote throughout the organization a corporate culture dedicated to effective equality and raise awareness about the need for collective and comprehensive action.* *We reinforce our commitment to equality and diversity, avoiding any kind of discrimination, particularly based on disability, race, religion, gender, or age. We believe that diversity and inclusion among our workforce are fundamental to our success as a global company.* *Additionally, we support sustainable growth in our industry through a highly responsible human team. In this regard, our motto is “****Toward a sustainable future, from a responsible present****.” Thanks to all our collaborators, we make it possible.* If you want to be “**Very Inspiring People**,” follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

V6R2+JR Dziuché, Quintana Roo, Mexico

Indeed

Sales Assistant

Sales Assistant ### **Sales Assistant** A **Sales Assistant** supports the sales team by assisting with market research, client communication, and administrative tasks to help generate new business opportunities for the hotel. ### **What will I be doing?** As a **Sales Assistant**, you will support the sales team by performing key tasks that contribute to business growth and client satisfaction. Specifically, you will be responsible for: * Assisting in analyzing local market trends and competitor activity to help identify potential new business leads * Supporting the development and maintenance of customer accounts by assisting with client communications and scheduling meetings * Helping prepare sales materials, proposals, and contracts in accordance with current business and pricing conditions * Assisting with the implementation of local marketing initiatives, including managing social media channels and promotional activities * Collaborating with other hotel departments to ensure seamless communication and contribute to an exceptional Guest experience * Supporting the sales team at events and meetings, as required * Maintaining accurate and timely sales records, including logging appointments, calls, and business leads to assist the Sales Director and senior management * Responding promptly and professionally to customer queries and requests ### **What are we looking for?** A **Sales Assistant** serving Hilton brands always works on behalf of our Guests and collaborates closely with other Team Members. To successfully fill this role, you should demonstrate the attitude, behaviours, skills, and values listed below: * Positive attitude and strong communication skills * Commitment to delivering a high level of customer service * Excellent grooming and professional appearance * Flexibility to adapt to a variety of work situations * Ability to work under pressure and take initiative independently * Some experience in a sales or customer service role, with a willingness to learn and grow ### **It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:** * Knowledge of the local market * Understanding of the hospitality industry * Passion for sales and enthusiasm for achieving targets and objectives

V6R2+JR Dziuché, Quintana Roo, Mexico