**Job Requirements:** * Completed high school or technical career in administration, automotive mechanics, or related field. * Desired: courses in customer service, CRM, warranties, or after-sales. * Minimum 1 year of customer service experience in the automotive, motorcycle, or light machinery sector. * Experience handling warranties, case follow-up, and communication with workshops. **Job Responsibilities** * Customer service. * Receive and address customer requests regarding warranties, services, and complaints. * Register and track warranty cases according to internal policies and manufacturer guidelines. * Coordinate with the technical department for inspection and repair of warranty units. * Inform customers about the status of their request or repair. * Document each case in the customer management system (CRM or similar). * Identify opportunities for improvement in after-sales service. * Support service campaigns, preventive maintenance, or technical inspection calls. * Prepare periodic reports on service activity, response times, and customer satisfaction. **Benefits and Additional Perks** * Statutory benefits (IMSS, INFONAVIT, Christmas bonus, vacations, profit sharing) * Biweekly base salary of $4,500 net. * Bonuses. * Job stability. * Career growth.